Sign in

White Glove Home Inspections

Sharing is caring! Have something to share about White Glove Home Inspections? Use RevDex to write a review
Reviews White Glove Home Inspections

White Glove Home Inspections Reviews (5)

We are serious about customer satisfaction. On December 7, 2017 I reached out to [redacted] to offer complete restitution despite her refusal to let us know about the issue 3 months earlier. She has not responded.

Well this company and the guy name Steve. I am Lan he has inspected my house on 8/13/16 not throughly my whole house there is a mistake that he missed is the side garage door has termite, I send this company about this on 11/13/16 he never reply my email to resolve this issue. He shouldn't have license for home inspection.

Identifying the age of mechanical equipment is not a requirement for Home Inspectors. We do provide this service at no additional charge as a value added benefit to our clients. We rely on a third party company whose only purpose is to provide accurate information about deciphering serial numbers to...

determine the age of thousands of units. I still believe we accurately reported the age of this A/C unit however I also want our clients to be happy with our service.I contacted the customer on Friday, June 26 (two days before the complaint) and agreed to give them a full refund. On Monday, June 29 we learned that the card we had on file was no longer valid so we mailed a check the following day.

If you don't want to read my full review that is understandable, it is a wall of text. The overall take away is that this inspector walked on my tile roof, broke a tile right before a rain storm causing $1600 of damage that was confirmed by a 3rd party licensed roofer. The owner was offensive and denied any wrong doing. This company caused me great stress during an already stressful home sale...

Buyers beware – or in my case seller beware. I was recently on the opposite side of a home inspection by White Glove Inspections on March 13th 2015. The buyer’s agent has apparently worked with this outfit in the past and chose them to complete the inspection for the buyer. The inspector who reported on my house was careless and unprofessional. Upon completing his inspection late on a Friday night (Friday the 13th - maybe I should have known better!) my husband and I found that the inspector had knocked over a can of paint hard enough that it slightly opened and split. We were irritated, but shrugged it off as an accident and cleaned up the spill. Next, we found that while in the attic he had applied enough weight over our master bathroom that the drywall split across a tape seam. This was slightly more irritating then the paint, as we had just went through the process of patching and painting imperfections throughout the entire house, but once again shrugged it off.

The inspection report was submitted to the buyer on Saturday the 14th and by Sunday the 15th the buyer requested some minor repairs. Monday, the 16th we arranged the repairs and started to move to a rental house, as we were confident that the sale was final. By the 18th, Wednesday afternoon, all the requested repairs were completed by licensed contractors and we were completely moved out. All we needed to do was sweep, mop and wait for closing... or so we thought. Turns out late Wednesday and all day Thursday there were a few rain showers in the area - nothing major, just typical Arizona storms. We put off going back to the house until Friday the 20th, ready to get our chores finished up and lock up. However, what we found was completely unexpected. The ceiling in one of our bedrooms was sagging down as if there was water damage. My husband reached up to touch the drywall and sure enough it was saturated through. We pulled down the soaked drywall and looked up to the roof to spot the leak. There was a definite leak around the vent stack. Obviously this was something that we would need to repair for the buyer.

I had a licensed roofing contractor out to estimate the damage the next day. Before I explained anything to him he volunteered his expert opinion that somebody had been recently walking on the tile roof and had cracked the tiles enough that they punctured the roof underlayment. He could tell this by the fresh sediment that was surrounding the cracked tile. He explained that the rain water was entering through a cracked tile, permeating the underlayment and then entering the attic through the vent stack pipe. We went ahead and begrudgingly scheduled the expensive repair and I decided it was now time to call the owner of White Glove Inspections to discuss the careless conduct in my house.

The owner, [redacted], was professional at first and asked if he could go inspect the damage later that day. I agreed. [redacted] called me towards the end of the day, and I authorized him to inspect the roof. He stated that he didn’t realize the house was vacant and asked if there was a lock box, to which I confirmed there was. I provided explicit instruction on where the room was that the damage was in and I did not authorize him to go anywhere else in the house while he was there.

The next day I called [redacted] to discuss his evaluation, and this is where my opinion of his company went from bad to worse. At first he was pleasant, explaining that he had found that it was an older roof with what he believed to be sun damaged underlayment. I told him that I understood what he was saying but I don’t agree that the damage wasn’t caused by his inspector because we have never experienced any roof leaks or water damage in the past, that my home inspection from 2 years prior did not list any leaks, his inspector’s review did not list any leaks and my licensed roofer told me that the roof was in great shape other than the area that was damaged by his inspector. I also explained that it was extremely telling that after having experienced no leaks, we have a major roof issue less than 6 days after his guy was walking on our roof. [redacted] started to argue with me that the roofer was telling me what I wanted to hear and that the insulation in my attic had been wet for months if not years. What [redacted] didn’t realize is that I never mentioned the inspector to the roofer – the roofer’s evaluation was unsolicited. I also explained to [redacted] that I had installed drywall in a past career and I know enough to know that if the insulation was wet at any point we would have water spots at the least and sagging/separation at the worst. This is when [redacted] started to raise his voice and talk over me in an extremely condescending fashion – stating that he didn’t realize he was talking to a “drywall professional who had been installing drywall all my life”. At this point he decided to tell me that he found “all kinds of additional damage that his inspector missed, and he knows that makes his company look bad, and now it was up to him to submit a second inspection report to the buyer”. I realized that [redacted] felt backed into a corner at this point and recognized this immediately to be a threat. I also knew that the conversation was going nowhere and invited him out to my house to discuss his findings with my roofer as they were completely conflicting. [redacted] stated “I will make sure to be available to put your roofer in his place” and we wrapped up the conversation.

Over that weekend, I waited for [redacted] to submit a new inspection report to the buyers with newly “found” damages. This never happened. I did notice that [redacted] had let himself into my house and walked all over the basement and other rooms that were not affected by the roof leak as he left every light on in those areas. Come Monday morning, [redacted] showed up to our house to point out the damage to my roofer. My roofer had not arrived yet, so I took this opportunity to ask [redacted] why he needed to go into my basement seeing as I had not permitted him to do so and it didn’t have any impact on the roof. He stated it was a “perk” of the job. I have my own theory that [redacted] looked around the house for additional items that he could submit to the buyers as leverage over my complaint. I think that [redacted] realized that his inspector cracked the roof tile, and decided to conduct himself dishonestly to avoid covering any repair expense. I then decided to ask him what additional damage he had submitted to the buyer on the second inspection report. He stated that he had no idea what I was talking about – despite his threat to do so on the phone. He said that he sent pictures of the leak to the buyer – something I had already done. At that point my husband and I pointed out the paint leak and the split drywall seam on the ceiling in the bathroom. He didn’t have much to say about either area. I asked him to leave and explained that he could reevaluate the roof leak after my roofer completed the work. In the end, my roofer completed the repair; I paid him $1500 out of my pocket and proceeded to sell the house this past week.

Bottom line – I wouldn’t pick this company to give me an honest review of a home as they do not conduct themselves with honesty or integrity. There are many great options out there when it comes to home inspections and my experience tells me that White Glove Inspections is not one of them.

Review: In May of 2014 I hired White glove home inspection to conduct an inspection on a potential home. The report that was given states that the air conditioner unit was 6 years old at the time of the inspection based on the serial number found on the unit. In June of 2015 we began to notice cooling issues with our unit. A HVAC technician informed me that the unit was in fact 12 years old and needing work and recommend replacing the unit entirely. I called and spoke with Steve who identified himself as the business owner of white glove. After I explained the discrepancy Steve stated he would look into the matter. Several days later I received an email showing how the White Glove inspector arrived at his conclusion of the age of the unit and confirmed the age at 6 years. I took it upon myself to contact the manufactor, and was told that based on the serial number the age was 12 years at the time of inspection. I sent Steve an email explaining what I found and encouraged him to verify this himself. Over the following days I attempted to discuss this matter with Steve but was told that he hadn't been able to call. Once I was able to speak with him, Steve unapologetically told me that he called the manufactor and was told the the unit was 12 years old. Steve indicated that he did not believe it and concluded that he was right. Had Ibhad reliable information I would have negotiated a different price when purchasing my home. To be lied to is insulting. To then be treated as though it does not matter because the average lifespan of an air conditioner is 20 years and it should not matter if it is 6 or 12 years old is infferating.Desired Settlement: A refund and sincere apology

Business

Response:

Identifying the age of mechanical equipment is not a requirement for Home Inspectors. We do provide this service at no additional charge as a value added benefit to our clients. We rely on a third party company whose only purpose is to provide accurate information about deciphering serial numbers to determine the age of thousands of units. I still believe we accurately reported the age of this A/C unit however I also want our clients to be happy with our service.I contacted the customer on Friday, June 26 (two days before the complaint) and agreed to give them a full refund. On Monday, June 29 we learned that the card we had on file was no longer valid so we mailed a check the following day.

Check fields!

Write a review of White Glove Home Inspections

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

White Glove Home Inspections Rating

Overall satisfaction rating

Description: Home Inspection Service

Address: 8476 W. Thunderbird Road #101, Peoria, Arizona, United States, 85381

Phone:

Show more...

Web:

This website was reported to be associated with White Glove Home Inspections.



Add contact information for White Glove Home Inspections

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated