White Hat Holsters, LLC

We shipped the second replacement piece on July 12th as the first replacement was returned as insufficient addressCustomer was informed of this as wellAccording to the tracking info it delivered to his address on July 20thWe shipped his second replacement USPS Priority mail on the 12th and provided the tracking link to the customer as well via email so he should have been able to see the progressNot sure why the postal system took so long but it shows the replacement piece was deliveredWe have absolutely honored our commitment to this customer as we do with all customers in guaranteeing a proper fit and sending replacement parts as needed to ensure a proper fit as wellWe have been in contact throughout the process and promptly responded to all email inquiries and voicemail if any were leftIf customer called after hours or during unavailable times and didn't leave a message we would not have returned the callHere is the tracking number for the latest shipment made on July 12th and delivered July 20th Tracking Number: [redacted] Tracking link: [redacted]

Thank you for getting in touch with meAs Mr.*** *** mentioned in his email, his company did mail me a replacement part, ***, for the holsterHowever, the replacement part I was sent was defectiveTherefor, I am no closer to a safe, reliable and working holsterI informed Mr. *** *** about this unfortunate setback, to which he assured me he will personally make sure my a correct replacement part was going to be sent out to me Monday, which was yesterday and I was not been contacted by anyone at White Hat Holsters with any information as a tracking number or any delay in my replacement part being mailed outHopefully, you can help to finally receive what I ordered almost two months ago. o. Thank you. *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I am emailing to update you on my complaint. I received my replacement part today. I am glad to say that it's a perfect fit. Thank you for your time and assistance.

We shipped the second replacement piece on July 12th as the first replacement was returned as insufficient address. Customer was informed of this as well. According to the tracking info it delivered to his address on July 20th. We shipped his second replacement USPS Priority mail on the 12th and...

provided the tracking link to the customer as well via email so he should have been able to see the progress. Not sure why the postal system took so long but it shows the replacement piece was delivered. We have absolutely honored our commitment to this customer as we do with all customers in guaranteeing a proper fit and sending replacement parts as needed to ensure a proper fit as well. We have been in contact throughout the process and promptly responded to all email inquiries and voicemail if any were left. If customer called after hours or during unavailable times and didn't leave a message we would not have returned the call. Here is the tracking number for the latest shipment made on July 12th and delivered July 20th.  Tracking Number: [redacted]Tracking link: [redacted]