White Knight Limousine

Ms***'s organization did rent a bus from us originally it was to be a passenger but then downgraded to a smaller bus because she had or less people so we send a bus with more leg roomWhen the bus arrived she had more people so the driver called and told us the bus was not big enough but they took off on their trip and somewhere en route on the first day we swapped out for a larger busThe bus went to Louisville, KY and Ms [redacted] was adamant that the bus we swapped out was old and not clean enoughThey took the bus from Louisville, KY to Savannah, GA She said the bus kept dying and was not running right so in Savannah, GA we offered to hire another coach service to get them to their destinationShe refused stating there was not enough time and stated that they would just catch cabs to their destinationThe next day when they got to back to their hotel in Savannah, GA we hired another bus company to continue their trip from Savannah to someplace in AlabamaWe sent a totally different bus from Columbia, MO to Alabama to continue on their tripIn addition to that we chartered a private plane to fly a driver to Alabama to take over the tripThe bus from Columbia was almost brand new but she complained about it as wellI believe she is looking for something more than what she is entitled to here I believe we have gone above and beyond to make the customer happyThere were damages to the buses on the inside and outside from her group but we are not seeking anything regarding those damages at this timeShe elected to keep using our service and now wants more than 1/of her money backIn all fairness I will refund her for days and her cab fare totaling $2,

01/24/20018 Well, he promised awhile back to send that $and I told him I would accept thatHe was supposed to have it to me by October 30th - what's that, about months agoI have told him if not paid I will go to Small Claims for the full amount I originally wantedYes, I am still willing to take the $but I want it soonO.K, that's a good suggestion - by Valentine's Day. No, I will not consider taking partial payments as this has gone on too long.02/01/[left vm that business was left two messages and did not respond so closing complaint]02/06/2018 Thanks for letting me know he did finally make contact with you and that he is supposed to submit a response to you by the end of this week

Revdex.com: I am excepting the refund from White Knight, with explanation: The agreement between White Knight (*** the owner) was breached, they failed to provide us with the motor coachthat was in our contract and paid for Months in advance. In addition, the comments that was submitted from White Knight was completely incorrect. I have attached the detail day by day events for our trip. I'm requesting that White Knight (Tim) submit a check made out to (*** *** and mail to *** *** **, Florissant, MO63034) by October 30, 2017.I have reviewed the response made by the business in reference to complaint ID ***, and find that the comments made were incorrect it is not about the money, but about honoring the agreementwhich was not done t
Sincerely,
*** ***

I am the group leader of [redacted], there were 54 people in our group traveling with us, I am filing another complaint on behave of the group, because White Knight did not honor the first complaint filled in September # [redacted]. But the company did not send the refund after agreeing they would. To [redacted] - USDOT [redacted] In Regard to Breach of Contract, date 6/22 – 30/2017 We stayed on route through the trip Day 1) 5/22/17 Problem, wrong bus was dispatched and the second bus was faulty Per our contract we requested and paid for a 56-passenger motor coach, with wifi/cd/dvd player. We received 52 passengers plus 1 seat for a tour guide. The bus arrived at 7:30 am, we started loading and determine there weren’t enough seats, I called the owner ([redacted]), he said he would try and find us another bus, by this time, we were late for our departure which would cause us to be late arriving in Louisville ([redacted]), our tour time was set for 2:00 pm. We didn’t leave the lot until 9:30, the original departure [redacted]e was 8:00 am. We piled into the bus and asked [redacted] to have the other bus meet us in Louisville, we arrived at the museum around 4:30 pm, the museum closed at 5:00, we were not able to finish our tour. (lost of $357.00) amount paid in advance. I reiterated again the request we made in our agreement, 56 passenger bus, wifi/cd/dvd player and as new as possible. The other bus arrived in Louisville at the museum around 5:30 pm, we had to help the driver unload and reload the other bus. That bus was in bad shape, inside was an extension cord hanging behind the driver seat next to the front passengers, it was used to plug up the wifi/cd/dvd player. The overhead in the back of the bus would not stay closed, so we tried to use tape to keep it from opening and things falling out. The bathroom was dirty, still full and it had a smell. That was just the inside, I can’t describe the outside. Now we are headed to Nashville TN. We are 2 ½ hours behind schedule and we have prepaid dinner reservation at 6:30, instead of checking into the hotel, we went directly to dinner, arrived at 7:30 pm. 5/23/17 (see email from [redacted]) Headed to Atlanta Ga, the bus lost power several times, and the air conditioner wasn’t working, we ended up at a rest stop 75 miles from Atlanta GA, the driver couldn’t use his phone because of our location, the owner finally emailed and asked for our location, by that time the bus had cooled off and we were headed for Atlanta. The bus driver checked the engine which was smoking and the compressor was leaking. Finally the mechanic (at Whiteknight) called and said he quite White Knight on Friday, which was the 23rd. We waited there for 1 ½ hour, then we decided to try and reach Atlanta, we arrived at the Hotel around 8:30 pm. 5/24/17 THE BUS SET OVERNIGHT (COOLED DOWN) THE NEXT MORNING ALL WAS WELL, But WE TOLD [redacted], there was a problem with the bus, several times. See email 5/23 – 5/26 Once we got to Savannah, the bus never moved again until they haul it away. Left stranded in Savannah for hours, only because the owner did not respond to our request for servicing. See our original complaint filed in September.We would like a refund for our group for Breach of contract and Cab fare reimbursement and Tour reimbursement. Now each of our travel members can file a complaint or we can do it as a group. We would like other consumers to know how this company runs their business, it should reflex in our report.This is our second complaint, the original one was filed in September [redacted], but was never honored by the Company. Also, I did not see our complaint filed on this company, why others need to know how this company handles business. We also file a complaint with the DOB

01/24/2018  This is [redacted] is out to lunch. I will tell him you called about this matter.01/29/2018 {sent email to address shown on website to use to contact them [no email address in our files  for [redacted] or anyone else at Business]. Requested reply by noon on Thurs, Feb 1, and told Revdex.com closes complaints if no reply after contacting twice}02/01/2018  This is [redacted]. Let me see if [redacted] is here. Sorry, he is in a meeting. O.K., I will tell him Ms. [redacted] is still willing to settle for $2935.00 if she gets the check by February 14th. I will also tell him if you do not get a reply from him by noon tomorrow ("Yes, No, need more time to think about") that you will close complaint Thank you.02/02/2018 [vm left by [redacted] asking me to call. Returned call and left him a vm that needed his answer by noon on Tues 2-6 if paying the $2935.00]02/06/2018  We of course do not agree with everything she has said and believe we could have charged them for damages to the bus, but, we let it go. What was it we promised to pay? $2935.00.  Well, this is a slow time of the year for us and things are tight this time of year so I cannot pay all of that by February 14th, it would have to be the end of March. Could I split it into two payments? Alright, I will call you back by the end of the week and let you know how much I could pay by  March 1 and then the remainder on March 31.  She will need to sign a Release. Thanks.02/09/2018 [left vm around 2:00 requesting reply today by 3:15 which  he promised on Tues Feb 6 we would have "by end of this week" which is today.. No reply by end of the day]2/12/2012  thanks for calling. We are actually working on that right now and will have an answer for you in the morning. Thanks02/15/2015 [business did not call on Tues morning Feb 13 as promised and have had no other contact from him as of today, so business pattern is to promise to respond but then does not and Revdex.com has reached out to him more than several times. Suggest close complaint]

Ms. [redacted]'s organization did rent a bus from us originally it was to be a 56 passenger but then downgraded to a smaller bus because she had 3 or 4 less people so we send a bus with more leg room. When the bus arrived she had more people so the driver called and told us the bus was not big enough but...

they took off on their trip and somewhere en route on the first day we swapped out for a larger bus. The bus went to Louisville, KY and Ms. [redacted] was adamant that the bus we swapped out was old and not clean enough. They took the bus from Louisville, KY to Savannah, GA . She said the bus kept dying and was not running right so in Savannah, GA we offered to hire another coach service to get them to their destination. She refused stating there was not enough time and stated that they would just catch cabs to their destination. The next day when they got to back to their hotel in Savannah, GA we hired another bus company to continue their trip from Savannah to someplace in Alabama. We sent a totally different bus from Columbia, MO to Alabama to continue on their trip. In addition to that we chartered a private plane to fly a driver to Alabama to take over the trip. The bus from Columbia was almost brand new but she complained about it as well. I believe she is looking for something more than what she is entitled to here.  I believe we have gone above and beyond to make the customer happy. There were damages to the buses on the inside and outside from her group but we are not seeking anything regarding those damages at this time. She elected to keep using our service and now wants more than 1/2 of her money back. In all fairness I will refund her for 2 days and her cab fare totaling $2,935.00.