White Mule Company

The only reason I resorted to social media and [redacted] about what happened was because after two months of trying to work with them and speak to Dr [redacted] , he continued to deny any discounts and refused to speak to meThe only reason I consented to any tests is because they told me "if insurance does not cover it, it will be $at most." I even have the documents I signed that stated thisThe only thing I willingly consented to was the consult which was around $and the $testI offered to pay $if they would waive the rest and Dr [redacted] refusedThey also tried to use my insurance contracted rates against me, saying that I was already getting "discounts" from themI pay for my insurance which gives me those contracted fees, so yet again they were trying to make me feel guilty for having insurance as if they were already not receiving the money they believe they deserveThey admitted that they made a mistake saying "we had an office meeting with our staff to insure this would not happen again" (which to me is obviously admitting they know they misled me) but they still refuse to make it right or meet me half way [redacted] ***

We are saddened to hear that Ms [redacted] is unhappy with the billing of her services at the Allergy StationIt appears that she is not unhappy with the services provided, just the fact that a portion is being billed to her.She received several different types of testing, one of which we require a signed consent (exhaled nitric oxide), as it can be determined "investigational" by some insurance carriers, although it's been accepted by national consensus documentsIt is not represented as all inclusiveAll services would have been discussed, and verbally consented to, prior to being performed.We do not represent our contractual adjustments as discountsAdditional discounts were discussed with Ms***, and takenPayment arrangements were then made with Ms [redacted] and documented on her account.Since we have now spent more staff time on this issue that the balance is worth, we will be adjusting off her balanceMs [redacted] will receive no more statements from The Allergy Station.To date we have received no payment for the services provided in good faith.Thank you for offering us the opportunity to provide additional information.Sincerely, [redacted] ***Billing Manageron behalf of [redacted] ***

We are in receipt of the complaint referenced aboveWe deeply regret any miscommunication regarding the charges related to this patient's visitNormally, we would quote a fee for the visit onlyAny additional testing would incur additional feesThat being said, it is apparent from the complaint
that there was miscommunication in this caseOur sincerest apologies.Unfortunately, we have no record of any correspondence related to this balance as we would have responded to the patient immediately.As excellent patient care and good customer service are our primary goals, we will be adjusting the remainder of her balanceShe will receive no further billing from us for this visit.Kind regards,*** *** Director of Business Operations

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

The only reason I resorted to social media and [redacted] about what happened was because after two months of trying to work with them and speak to Dr. [redacted], he continued to deny any discounts and refused to speak to me. The only reason I consented to any tests is because they told me "if insurance does not cover it, it will be $20 at most." I even have the documents I signed that stated this. The only thing I willingly consented to was the consult which was around $200 and the $20 test. I offered to pay $250 if they would waive the rest and Dr. [redacted] refused. They also tried to use my insurance contracted rates against me, saying that I was already getting "discounts" from them. I pay for my insurance which gives me those contracted fees, so yet again they were trying to make me feel guilty for having insurance as if they were already not receiving the money they believe they deserve. They admitted that they made a mistake saying "we had an office meeting with our staff to insure this would not happen again" (which to me is obviously admitting they know they misled me) but they still refuse to make it right or meet me half way. [redacted]

We are saddened to hear that Ms. [redacted] is unhappy with the billing of her services at the Allergy Station. It appears that she is not unhappy with the services provided, just the fact that a portion is being billed to her.She received several different types of testing, one of which we require a signed consent (exhaled nitric oxide), as it can be determined "investigational" by some insurance carriers, although it's been accepted by national consensus documents. It is not represented as all inclusive. All services would have been discussed, and verbally consented to, prior to being performed.We do not represent our contractual adjustments as discounts. Additional discounts were discussed with Ms. [redacted], and taken. Payment arrangements were then made with Ms. [redacted] and documented on her account.Since we have now spent more staff time on this issue that the balance is worth, we will be adjusting off her balance. Ms. [redacted] will receive no more statements from The Allergy Station.To date we have received no payment for the services provided in good faith.Thank you for offering us the opportunity to provide additional information.Sincerely,[redacted]Billing Manageron behalf of [redacted]

When Ms. [redacted] came to our office, she signed a patient financial responsibility form which states that you understand your insurance, deductibles, co-pays and responsibilities. It is not our responsibility to know the details of every insurance plan. Our medical billing department works...

tremendously to try and understand and accommodate everybody's insurance and financial circumstances. It is impossible to for us to be experts on insurance plans. Ms. [redacted] was offered a payment plan for services provided. Instead, she chose to use social media sources to express her dissatisfaction with the charges for services provided. She willing accepted the services provided to her, but now does not want to pay for them - after giving her a 20% discount.