White Oak Contracting

Review: Our toilet never worked properly after the bathroom remodel completed in March. It would either not flush at all or drain very slowly after flushing. When we first told the contractor, he didn't seem to understand that it was a pressing issue and didn't contact his plumber to return to the house. Finally, we contacted the contractor's plumber directly, who advised it was a defective toilet. We contacted Kohler and had a second toilet installed. After just one day, the same issue persisted with the new toilet not flushing well or even at all. After trying all means of unclogging the toilet, we finally contacted another plumber for a second opinion. After much investigation, the plumber advised the issue was a water bottle that was left in the toilet drain during the remodel.We contacted [redacted] for reimbursement of the $295 in two plumber's charges, but he is denying fault and will not reiumburse us. My husband did the demolition, so he is blaming him, but my husband did not drink in the bathroom, as it was extremely dusting during the demolition. It is extremely frustrating that the bathroom was even left in the condition it was to begin with, but now he will not take responsibility for the negligence.

Product_Or_Service: Bathroom remodel

Desired Settlement: DesiredSettlementID: Refund

$295- $245 for second plumber's invoice, and $50 for first plumber's fees.

Business

Response:

Business Response /* (1000, 5, 2013/07/22) */

It is unfortunate that Mrs. [redacted] had an issue with her toilet. White Oak Contracting did remodel Mrs. [redacted]'s bathroom but responsibility cannot be placed on White Oak for the water bottle that clogged her toilet. As the owner of White Oak Contracting I have a strict policy against employees bringing any food or drinks into a customer's home or onto a job site. Along with this policy we always maintain a clean work environment and remove trash when we are done for the day. While I know mistakes can happen, it is unreasonable to place the blame on White Oak Contracting for a variety of reasons. First of all, the water bottle in question could have originated for multiple different sources. During our time remodeling the bathroom Mrs. [redacted]'s husband was performing demolition work. Mrs. [redacted] also hired an electrician to perform work in the bathroom while we were there. We don't want to place blame on the electrician or Mr. [redacted] but the water bottle could have been an error on either one of those individuals. Besides the other work being performed by other individuals, Mrs. [redacted] also repeatedly ignored instructions regarding the use of her bathroom. On many different occasions I told Mrs. [redacted] not to remove the drain cap placed on the toilet. While these instructions were clearly given to Mrs. [redacted], I would repeatedly come back to the job site to see the drain cap removed from the toilet. I believe because of Mrs. [redacted]'s failure to follow these instructions the water bottle could have fallen into the toilet from either her husband or the electrician. Along with removing the drain cap, Mrs. [redacted] also failed to follow my instructions to not step on her tiles while they were drying. The repeated negligence on her part likely played a role in the water bottle falling into the toilet. My plumber came in on the final day to finish installing the toilet. Once this work was completed I did a final inspection of the remodeling and every aspect of the bathroom. No issues were present at the completed stage of the remodel. We received final payment for the work without any issues or complaints from Mrs. [redacted]. Three weeks after the job was completed Mrs. [redacted] contacted us about the problem with the toilet. To place blame on White Oak Contracting that long after construction was completed is unreasonable. Three weeks leaves a lot of room for other possible sources of the water bottle in the toilet drain.

Business Response /* (-10, 6, 2013/07/22) */

Business supplied email: [redacted]@whiteoakcontracting.net

Use this address for any contact with the Revdex.com

Consumer Response /* (3000, 8, 2013/07/24) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

It's frustrating this company would accuse us of sabotaging the remodel of our own home. It is more plausible an explanation that the 'drain cap' he used fell off, since we'd have no business touching this, and caused the further issues. The company clearly was rushing the job as it was the lesser of importance of two jobs they were unsuccessfully attempting to complete at once. I just want it posted that this company cannot be trusted to complete a satisfactory job and will not own up to mistakes so that future homeowners will not blindly trust this company as we did. I am most frustrated by the plumber's inability to recognize the issue before leaving the home 'finished'. We attempted for many weeks with a snake to resolve the issue on our own before contacting their plumber, who wrongly diagnosed the issue, causing us to be without a working toilet for even longer.

We recently had our entire interior of our 3000 sq ft home painted, walls and ceilings. We cannot say enoug positive things about Jonathon and Andrews work. They are beyond neat. Everything was done in a timely manner. They are so polite, trustworthy young men. The work exceeded our expectations and the painting transformed our homes appearance. Their price is so reasonable, and we would highly recommend them. We plan to use their services for our future needs. Not only did they paint, but they helped us move furniture. What a wonderful job!