White Oak Country Club

My response:The wedding of the above ID was a beautiful venueCommunication was done via email and texting because the bride and groom were out of state Planning was made very difficult because the bride kept adding additional requests which she did not want to pay for She wanted two bottles of wine on each table but she wanted to bring the wine I explained to her several times that we could not allow her to bring any outside alcoholI agreed to one bottle of wine per tableThe venue was for people so the room was set up for guests, beautifully decorated tables with full place settings and eight chairs per tableI asked her several times if her guest count was still for and she agreed right up to the day of eventWhen they arrived for the wedding, they brought twenty four bottles of wine and hid them under the tableWe had agreed on bottles at no chargeAfter dinner, the bride and groom proceeded to bring out the additional bottles of wineThis was not the agreementThey wanted a bar with wine and beer and agreed to pay $for the beer at $per beer and passed out tickets to each guestThere were only - guests who attendedEach guest received two tickets so a few of the guests had handfuls of beer ticketsI had to ask the groom three times to pay the $he owed for the beer they had requested us to buyThe third time I asked him he said he had to ask the brideSo I waitedBy this time the party was getting out of handThe bride and groom had brought grain alcohol and rum which was absolutely not permitted and they knew thatI approached the groom about this and he was very rude and told me he could do what he wantedHe was slurring his words and when I asked him for the $dollars he said he could pay $I told him I had to have the full $to pay our bill and the bartenderHe walked away and half an hour later came up to the bar and threw the $on the counter They hired a DJ and paid him with a bad check and the DJ still has not received payment for his services which was an embarrassment because they asked for a recommendation and I gave his name to themAs their drinking continued, the bride became very belligerent to the DJ, the staff, and myselfI had to call the pro shop manager to come there and ask them to refrain from harassing the staffThey then proceeded to enter the kitchen and started calling us f------hillbillies and saying we didn't know how to party and knocking things overOne person was so intoxicated that he proceeded to urinate in the kitchenHe was asked to leave and after minutes of persuasion a friend took him home who came back the next day and apologizedThe bride got very angry when he was asked to leave and demanded her money backShe did not pay the $for the rental of the roomHer grandfather paid that fee and he left early because of their behaviorThree days later the grandfather came to our establishment and apologized for their behavior and said he would pay for any damages they causedThey threw cake on the parking lot and smeared it all over the place as they were leavingThey also threw big blocks of wood on parking lot which we had to clean up before we left that night.At no time did I tell the bride or groom they could have the venue as long as neededAt no time did I get in anyone's faceI was in the kitchen with the staff discussing if we should call the police to escort these people out when the bride and her bridesmaids pushed their way in and calling us names and using bad languageI told the bride the party had to end and that's when they said they would leave whenever they felt like itA staff member told them to leave the kitchen and asked them to sit down and talk about it in a civil mannerThey refused and they were told to leaveThey ripped down decorations, grabbed cake and cupcakes and proceeded down the steps cursing and smashing cupcakes on the steps, out the door and onto parking lot, along with cake and wooden blocks of woodThey stood out in the parking lot cursing us and drinking for several minutesWhen we didn't respond to this behavior, they left.I received texts and phone calls all through the next three or four days demanding their money back and accusing me of being unprofessional and a liarThey said they would ruin our business reputation and would make sure no one ever came thereThis establishment is very well known in Oak Hill, WV, and has been in business for over yearsThey did post terrible things on [redacted] *bout us, but we did not respond.Thank you, [redacted]

My response:The wedding of the above ID was a beautiful venue. Communication was done via email and texting because the bride and groom were out of state.  Planning was made very difficult because the bride kept adding additional requests which she did not want to pay for.  She wanted two...

bottles of wine on each table but she wanted to bring the wine.  I explained to her several times that we could not allow her to bring any outside alcohol. I agreed to one bottle of wine per table. The venue was for 100 people so the room was set up for 104 guests, 13 beautifully decorated tables with full place settings and eight chairs per table. I asked her several times if her guest count was still for 100 and she agreed right up to the day of event. When they arrived for the wedding, they brought twenty four bottles of wine and hid them under the table. We had agreed on 13 bottles at no charge. After dinner, the bride and groom proceeded to bring out the additional bottles of wine. This was not the agreement. They wanted a bar with wine and beer and agreed to pay $400 for the beer at $2.00 per beer and passed out tickets to each guest. There were only 50 - 60 guests who attended. Each guest received two tickets so a few of the guests had handfuls of beer tickets. I had to ask the groom three times to pay the $400 he owed for the beer they had requested us to buy. The third time I asked him he said he had to ask the bride. So I waited. By this time the party was getting out of hand. The bride and groom had brought grain alcohol and rum which was absolutely not permitted and they knew that. I approached the groom about this and he was very rude and told me he could do what he wanted. He was slurring his words and when I asked him for the $400 dollars he said he could pay $200. I told him I had to have the full $400 to pay our bill and the bartender. He walked away and half an hour later came up to the bar and threw the $200 on the counter.  They hired a DJ and paid him with a bad check and the DJ still has not received payment for his services which was an embarrassment because they asked for a recommendation and I gave his name to them. As their drinking continued, the bride became very belligerent to the DJ, the staff, and myself. I had to call the pro shop manager to come there and ask them to refrain from harassing the staff. They then proceeded to enter the kitchen and started calling us f------hillbillies and saying we didn't know how to party and knocking things over. One person was so intoxicated that he proceeded to urinate in the kitchen. He was asked to leave and after 15 minutes of persuasion a friend took him home who came back the next day and apologized. The bride got very angry when he was asked to leave and demanded her money back. She did not pay the $550 for the rental of the room. Her grandfather paid that fee and he left early because of their behavior. Three days later the grandfather came to our establishment and apologized for their behavior and said he would pay for any damages they caused. They threw cake on the parking lot and smeared it all over the place as they were leaving. They also threw big blocks of wood on parking lot which we had to clean up before we left that night.At no time did I tell the bride or groom they could have the venue as long as needed. At no time did I get in anyone's face. I was in the kitchen with the staff discussing if we should call the police to escort these people out when the bride and her bridesmaids pushed their way in and calling us names and using bad language. I told the bride the party had to end and that's when they said they would leave whenever they felt like it. A staff member told them to leave the kitchen and asked them to sit down and talk about it in a civil manner. They refused and they were told to leave. They ripped down decorations, grabbed cake and cupcakes and proceeded down the steps cursing and smashing cupcakes on the steps, out the door and onto parking lot, along with cake and wooden blocks of wood. They stood out in the parking lot cursing us and drinking for several minutes. When we didn't respond to this behavior, they left.I received texts and phone calls all through the next three or four days demanding their money back and accusing me of being unprofessional and a liar. They said they would ruin our business reputation and would make sure no one ever came there. This establishment is very well known in Oak Hill, WV, and has been in business for over 65 years. They did post terrible things on [redacted]bout us, but we did not respond.Thank you,[redacted]