To whom it my concern I have been waiting for a response back from DESTINATIONS, but I guess I will respond again On Dec14, I did finally talk to *** [redacted] on the phoneHe told me that he talked to [redacted] and said we do not have to sell our timeshare, which is goodHe also told me he was sorry we could not find a hotel deal in Osceola Iafor Nov19, and that I should not judge the program on one callHe said I did not know how to use their website program, that I need to learn it and I will find the dealsI told him I have been comparing prices on their site to other sites for hotels, cars, cruises and condos for many cities and dates and most are the same price I can get on the free sitesI said check my searches on your website and you will seeHe told me he didn't have time to do thatHe then told me he will send us a check for $for our troublesI did not take his $bribe He ended with if we want to cancel membership, we will have to go to Springfield for a hour mediation - litigation process that we would have to pay half the costIsn't that what we are doing now with this complaint to the Revdex.com, and this is free As said before, WE WANT A FULL REFUND OF $5250.00, NO MORE $QUARTERLY FEES AND NO SPRINGFIELD MEDIATION PROCESSI also do not want any more phone calls between myself and this company, I want to see everything said on this website so Revdex.com can see everything going on with this claimI do not trust these people THANK YOU [redacted]
Thank you for forwarding the additional information from Mrs [redacted] ***We continue to be available for mediation in accordance with the contractPlease refer back to the document titled "Terms and Conditions of Travel Membership What You Should Know about Your [redacted] Membership," item Mediation Respectfully, VSA Holdings, Inc Administration ( [redacted] - Bus resp.pdf)
Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ RE: Revdex.com Case ID: [redacted] Diane [redacted] Dear Ms [redacted] Thank you for forwarding the complaint from Mrs [redacted] I have contacted International Travel Solutions; as this is the company that would be processing any dues from Mrs [redacted] accountAn International Travel Solutions representative has informed men that a refund check for the sum of $for the dues processed has been sent today to Mrs [redacted] A note has been placed in Mrand Mrs [redacted] client file where there are not to be any more dues processed nor will they be calling her/them to update their account Respectfully, [redacted] VSA Holdings, Inc Administration
Hello, I hope this find you wellPlease find in the attachment case ID # [redacted] , as well as the required documentsIf you have any questions, please do callRespectfully, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ September 21, RE: Revdex.com Case ID: XXXXXX We are in receipt of [redacted] and [redacted] ***'s complaint and offer the following - The contract between the complainant and VSA Holdings, Increquires three hours of mandatory mediation prior to proceeding with the complaintThe consumer has not requested or completed the mandatory mediationWe will not comment upon the consumer's complaint prior to the mediation Respectfully, [redacted] VSA Holdings, Inc Administration Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Nobody would ever return our calls or emails, but now that we have filed a complaint they want to make contactAgain another example of poor customer service Final Business Response / [redacted] (4000, 9, 2015/09/25) */ September 25, RE: Revdex.com Case ID: [redacted] and [redacted] Thank you for forwarding the additional information from Mr& Mrs [redacted] and [redacted] *** We continue to be available for mediation in accordance with the contract Respectfully, [redacted] VSA Holdings, Inc Administration Final Consumer Response / [redacted] (4200, 11, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Like I stated before nobody wanted to return phone calls or emails previously, and we will not take time off from our jobs to drive 3,hours to be bulliedWe are standing firm on wanting a refundI believe this is the right thing to doWe work hard for our money and really thought we was getting an awesome deal, instead we was taken advantage of
As indicated, "A breach of contract signed at Destinations in Branson, Mo on 9/7/15," this complaint will need to be addressed with Destinations, the correct company [redacted] ***, LLC does not offer any travel services nor did the clients pay us any money Please address this with the proper company
Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ October 19, RE: Revdex.com Case ID: XXXXXX Thank you for forwarding the complaint from Mr [redacted] However, Vacation Services of America has no relationship with this consumerVacation Services of America is a completely separate company from [redacted] The two companies are neither partner, nor are they affiliates Vacation Services of America was not involved with this consumer transactionThank you for your prompt attention to the matter Respectfully, Shawna [redacted] VSA Holdings, Inc Administration
Initial Business Response / [redacted] (1000, 9, 2015/09/11) */ September 7, RE: Revdex.com Case ID: [redacted] We are in receipt of [redacted] 's complaint and offer the following - The contract between the complainant and VSA Holdings, Increquires three hours of mandatory mediation prior to proceeding with the complaintThe consumer has not requested or completed the mandatory mediationWe will not comment upon the consumer's complaint prior to the mediation Respectfully, [redacted] VSA Holdings,Inc Administration Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) What do they mean by hrsmandatory mediation? How? When? What are they expecting from us? It sounds like a way for them to try to wiggle out of their agreement to meWhere do I go from here? Final Business Response / [redacted] (4000, 17, 2015/09/25) */ September 24, RE: Revdex.com Case ID: XXXXXX Thank you for forwarding the additional information from Ms [redacted] We continue to be available for mediation in accordance with the contract Respectfully, [redacted] VSA Holdings, Inc Administration Final Consumer Response / [redacted] (4200, 19, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) This does not help us obtain the advantages promised to us for use in Branson, MOWe never were and still are not interested in cruises, resorts, etc., but enjoy Branson and were told we would get assistance with travel, lodging and rental carsNow this company is not even available to us at this siteAnother rip-off with promises never intended for us to collect
Correction/Change: "I thought about cancelling several times, but ended up forgetting about it." Please put instead that: "We thought about cancelling it, but my mom didn't want to have to go all the way back there and didn't want to have to worry about it any further."
September 25, RE: Revdex.com Case ID: [redacted] and [redacted] Thank you for forwarding the additional information from Mr& Mrs [redacted] and [redacted] *** We continue to be available for mediation in accordance with the contract Respectfully, [redacted] VSA Holdings, Inc Administration ( [redacted] - 2nd bus resp.pdf)
To whom it my concern I have been waiting for a response back from DESTINATIONS, but I guess I will respond again On Dec14, I did finally talk to *** [redacted] on the phoneHe told me that he talked to [redacted] and said we do not have to sell our timeshare, which is goodHe also told me he was sorry we could not find a hotel deal in Osceola Iafor Nov19, and that I should not judge the program on one callHe said I did not know how to use their website program, that I need to learn it and I will find the dealsI told him I have been comparing prices on their site to other sites for hotels, cars, cruises and condos for many cities and dates and most are the same price I can get on the free sitesI said check my searches on your website and you will seeHe told me he didn't have time to do thatHe then told me he will send us a check for $for our troublesI did not take his $bribe He ended with if we want to cancel membership, we will have to go to Springfield for a hour mediation - litigation process that we would have to pay half the costIsn't that what we are doing now with this complaint to the Revdex.com, and this is free As said before, WE WANT A FULL REFUND OF $5250.00, NO MORE $QUARTERLY FEES AND NO SPRINGFIELD MEDIATION PROCESSI also do not want any more phone calls between myself and this company, I want to see everything said on this website so Revdex.com can see everything going on with this claimI do not trust these people THANK YOU [redacted]
Thank you for forwarding the additional information from Mrs [redacted] ***We continue to be available for mediation in accordance with the contractPlease refer back to the document titled "Terms and Conditions of Travel Membership What You Should Know about Your [redacted] Membership," item Mediation Respectfully, VSA Holdings, Inc Administration ( [redacted] - Bus resp.pdf)
Initial Business Response / [redacted] (1000, 5, 2015/11/05) */ RE: Revdex.com Case ID: [redacted] Diane [redacted] Dear Ms [redacted] Thank you for forwarding the complaint from Mrs [redacted] I have contacted International Travel Solutions; as this is the company that would be processing any dues from Mrs [redacted] accountAn International Travel Solutions representative has informed men that a refund check for the sum of $for the dues processed has been sent today to Mrs [redacted] A note has been placed in Mrand Mrs [redacted] client file where there are not to be any more dues processed nor will they be calling her/them to update their account Respectfully, [redacted] VSA Holdings, Inc Administration
Hello, I hope this find you wellPlease find in the attachment case ID # [redacted] , as well as the required documentsIf you have any questions, please do callRespectfully, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/21) */ September 21, RE: Revdex.com Case ID: XXXXXX We are in receipt of [redacted] and [redacted] ***'s complaint and offer the following - The contract between the complainant and VSA Holdings, Increquires three hours of mandatory mediation prior to proceeding with the complaintThe consumer has not requested or completed the mandatory mediationWe will not comment upon the consumer's complaint prior to the mediation Respectfully, [redacted] VSA Holdings, Inc Administration Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Nobody would ever return our calls or emails, but now that we have filed a complaint they want to make contactAgain another example of poor customer service Final Business Response / [redacted] (4000, 9, 2015/09/25) */ September 25, RE: Revdex.com Case ID: [redacted] and [redacted] Thank you for forwarding the additional information from Mr& Mrs [redacted] and [redacted] *** We continue to be available for mediation in accordance with the contract Respectfully, [redacted] VSA Holdings, Inc Administration Final Consumer Response / [redacted] (4200, 11, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Like I stated before nobody wanted to return phone calls or emails previously, and we will not take time off from our jobs to drive 3,hours to be bulliedWe are standing firm on wanting a refundI believe this is the right thing to doWe work hard for our money and really thought we was getting an awesome deal, instead we was taken advantage of
As indicated, "A breach of contract signed at Destinations in Branson, Mo on 9/7/15," this complaint will need to be addressed with Destinations, the correct company [redacted] ***, LLC does not offer any travel services nor did the clients pay us any money Please address this with the proper company
Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ October 19, RE: Revdex.com Case ID: XXXXXX Thank you for forwarding the complaint from Mr [redacted] However, Vacation Services of America has no relationship with this consumerVacation Services of America is a completely separate company from [redacted] The two companies are neither partner, nor are they affiliates Vacation Services of America was not involved with this consumer transactionThank you for your prompt attention to the matter Respectfully, Shawna [redacted] VSA Holdings, Inc Administration
Initial Business Response / [redacted] (1000, 9, 2015/09/11) */ September 7, RE: Revdex.com Case ID: [redacted] We are in receipt of [redacted] 's complaint and offer the following - The contract between the complainant and VSA Holdings, Increquires three hours of mandatory mediation prior to proceeding with the complaintThe consumer has not requested or completed the mandatory mediationWe will not comment upon the consumer's complaint prior to the mediation Respectfully, [redacted] VSA Holdings,Inc Administration Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) What do they mean by hrsmandatory mediation? How? When? What are they expecting from us? It sounds like a way for them to try to wiggle out of their agreement to meWhere do I go from here? Final Business Response / [redacted] (4000, 17, 2015/09/25) */ September 24, RE: Revdex.com Case ID: XXXXXX Thank you for forwarding the additional information from Ms [redacted] We continue to be available for mediation in accordance with the contract Respectfully, [redacted] VSA Holdings, Inc Administration Final Consumer Response / [redacted] (4200, 19, 2015/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) This does not help us obtain the advantages promised to us for use in Branson, MOWe never were and still are not interested in cruises, resorts, etc., but enjoy Branson and were told we would get assistance with travel, lodging and rental carsNow this company is not even available to us at this siteAnother rip-off with promises never intended for us to collect
Correction/Change: "I thought about cancelling several times, but ended up forgetting about it." Please put instead that: "We thought about cancelling it, but my mom didn't want to have to go all the way back there and didn't want to have to worry about it any further."
September 25, RE: Revdex.com Case ID: [redacted] and [redacted] Thank you for forwarding the additional information from Mr& Mrs [redacted] and [redacted] *** We continue to be available for mediation in accordance with the contract Respectfully, [redacted] VSA Holdings, Inc Administration ( [redacted] - 2nd bus resp.pdf)