White Plains Chrysler Jeep Dodge Ram

Revdex.com: I wisht to withdraw complaint ID [redacted] The matter has been resolved amicably with the business and to the satisfaction of both parties Sincerely, [redacted]

Revdex.com:
I wisht to withdraw complaint ID [redacted].  The matter has been resolved amicably with the business and to the satisfaction of both parties.
Sincerely,
[redacted]

Review: place a deposit of $500.00 dollars for a use car later in the day decided that the car was not for me called the dealer to cancelled the purchase they stated they do not give refunds back I cancelled the same I should get my deposit backDesired Settlement: my deposit return to me

Business

Response:

The customers met and spent considerable time with our sales associate Gabriella and subsequently met with our business manager Nick Costello who also reviewed the transaction extensively with the customers. [redacted] made it very clear that the deposit was binding and non refundable. Our order clearly states our refund policy and there were 2 signatures on the purchase order. If the customer had any objection they should have addressed them at time of sale and explanation.We do not believe the customer is entitled to a refund

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was not told that my deposit would not be refunded the sales person or the finance person did not indicate that I would not get the deposit back or I would not have left the deposit.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] is not being truthful. in fact, she signed a buyers order with our sales rep Gabriella that clearly states the refund policy. Additionally, our business manager clearly communicated that the deposit was binding and non refundable. The documents speak for themselves and the communication will be a he said/ she said.[redacted] has no personal interest in stating what he told top tis customer but is merely stating the truth and reinforcing the signed documentsthank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There was two people with me that can confirm that they never indicated that I would not get the $500.00 back I sign the slip to hold the car we where getting finance from the bank not the dealer the car was for my niece she later stated she didn't want the car I called them immediately to let them know that we would not be purchasing the car. My niece and [redacted] was with us because has great knowledge of cars because it was a used car. They did not once let us know that I would not get my deposit back I am NOT lyingThank You[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: on March **, 2012, [redacted] totalled out my car due to engine problems. The inspector confirmed that a cylinder head gasket leak caused damage, valve cover gaskets were leaking, tube seals and spark plug valve tubes were all leaking on the engine. New engine was ordered by Dodge costing me $3959..95. I was told I would get the same service that I received with [redacted] mechanical breakdown, engine warranteed for 3 years or 100,000 miles, which ever came first. On 12/**/14, I was having problems with the car again, noticing oli leaks on the ground, reverse light not working antifreeze leaking. Took car back to Dodge, they charged me $109.65 and informed me that the following issues were wrong with the car: Valve cover gasket & seals, leaking oil on spark plug wires. I asked the service how could there be engine leaks again on a new engine and she informed me that I do not have a new engine. Its the same one as before. The supervisor states that it is a new engine, but cannot explain why I am having the same issues that I had in 2012 when [redacted] found the same problem. He could not give me an answer. on 1/**/15 they fixed leaks and made me pay for 2 day car rental at [redacted] for $77. The supervisor took my money 2 years ago and lied to me, there is not a new engine in my vehicle.Desired Settlement: I want my $3695.95 returned to me asap and $77 for car rental

Business

Response:

Customer had [redacted] Mechanical Breakdown insurance, [redacted] paid customer value of vehicle and cancelled mechanical plan. Customer used payment from [redacted] to continue with long engine replacement with a remanufactured long engine as per customer's approval(dealer discounted repair for customer). Customer was informed that [redacted] Remanufactured long engine was being put in vehicle as per invoice# [redacted]. I have attached the [redacted] part registration and coverage details which were given to customer at time of pick-up of vehicle. The customer came in on 12/**/14 asking for spark plug replacement and cooling system service per the coupons that the customer brought in and provided to us. As you can see the coupons were printed by customer on 12/**/14 (prior to coming in to dealer). Customer was only charged for 2 items she requested as can be seen by invoice# [redacted], and we have customer's signature on repair order asking for 2 services with estimated amount of $145.00. The 3 year/ 100,000 mile warranty was honored by dealer on invoice# [redacted]. We did not supply rental vehicle, customer rented vehicle on own, rental coverage is not part of 3 year, 100,000 mile warranty from [redacted]. The customer was clearly explained that a remanufactured engine was being put in vehicle and the warranty information booklet was given to customer at time of repair.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[No where in their response did they show a new engine was installed in my car. The first invoice is showing what was wrong with the car and how the payments would be scheduled. I have mechanical breakdown insurance through [redacted]. [redacted] totalled my car May 2012 due to the problems listed on this invoice. [redacted], service supervisor at Dodge informed me that they would give me a new engine for the $3659 and offer the same deal that mechanical breakdown would give me, including free car rental if car had to be put in the shop along with a 3 year/100,00 mile warranty. I did agree. On 12/**/14, I took the car back to Dodge because the rear light wasnt working. When they called and told me the car was ready, I went in and they told me they needed to keep the car 2 hours to perform wire testing when that was the primary reason the car was brought in. THEY DID NOT COMPLETE THE WORK. I AM NOW STUCK WITH A CAR THAT COULD KILL ME. THE HORN DOESNT WORK AND NOW OTHER DRIVERS CAN NOT TELL WHEN I AM DRIVING IN REVERSE. A LEMON!!! They charged me for spark plug wires and engine coolant. I wasnt happy with their decision. I took the car to another mechanic and he fixed the reverse light, valve cover/spark plug wires, rear strut, engine mount, radiator and rear sway. I had to pay him $1100. he is the one who told me about the oil leaks, timing belt, water pump and tentioner. He told me that these parts needed to fixed ASAP. I proceeded to tell him how could all this be, there is a new engine in the car and all these parts were fixed when [redacted] totalled out the car. He informed me that there was not a new engine in the car that Dodge had just fixed the leaks and charged me for a new engine. I took the car back to Dodge and they fixed what was wrong and I had to pay for a rental for 2 days. The question still has not been answered,,,HOW DOES A NEW ENGINE HAVE THE SAME LEAKS AND PROBLEMS AS THE OLD ENGINE??? SERVICE REP, [redacted], AT DODGE TOLD ME IT WAS IMPOSSIBLE, THERE IS NOT A NEW ENGINE IN MY CAR. I WAS SITTING WITH HER WHEN SHE HEARD HER SUPERVISOR [redacted], TOLD ME IT WAS A NEW ENGINE. THEY LIED TO ME AND I WANT MY MONEY BACK!!!!!]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The engine was replaced with a Chrysler remanufactured engine carrying a 3 year, 100,000 mile warranty (whichever comes first on the expiration, warranty information card given to customer at time of repair) on the part replaced (that being the long block engine and internal components as listed on customer's warranty card). The customer was informed a factory remanufactured long engine was being installed and was never told by dealer a new assembly line engine was being installed (see invoice [redacted]) and was given warranty information, they didn't make an assembly line new engine in 2012 for a 2001 Neon. The oil leak that customer had from spark plug tube seal and valve cover gaskets were a covered repair and warranty was honored on Invoice dated 4/**/15. The customer did pay for spark plug replacement and cooling system service, because customer came in to dealer with 2 coupons asking us for those 2 services, which we have proof still have coupons printed and supplied to us by customer. At that time we discovered spark plug tube seals leaking and valve cover gasket leaking and customer returned to have those repairs done under manufacturer warranty of the long block engine. The reverse light issue has nothing to do with long engine replacement, dealer performed initial diagnostic by checking power and ground to reverse lights and informed customer that if she wanted to proceed with diagnostic of reverse light she would need to authorize an initial 2 hours diagnostic charge at which point customer declined, so dealer didn't proceed with any repairs. Dealer has honored warranty for engine as per warranty guideline.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[he is a liar and not addressing the issue. He told me they could give me the new engine with a 3yr 100,000 mile warranty. if this is a new or refurbished part, why am I having the same issues that I had when [redacted] totalled my car? Its the exact same engine leaks that they fixed as stated in my prior complaint. They did not give me a copy of the warranty and when I asked for it the last time I was at Dodge, it took so long that I had to leave. They are lying and they know it. I can show documents of why [redacted] totalled the car due to the engine. Recent repairs are the same. I asked the question and he could not nor did he respond. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On May **, 2014, I visited the White Plains Jeep Dodge Dealership located at [redacted], in response to a Memorial Day flyer I received regarding a 2014 Dodge Ram 1500. I was attended to by salesman [redacted].

After some conversation, [redacted] showed me the Ram trucks that were in stock. However, the dealership did not have a Ram with the exact specifications that I was seeking. Consequently, I gave the dealership, via [redacted], a $500 deposit (receipt no. [redacted]) to procure the vehicle requested, including the specific color and options. [redacted] and I agreed that the exact vehicle would be located by that weekend, as the sale and manufacturer’s rebates expired on June *, 2014.

At week’s end, [redacted] left a message on my voice mail indicating that he found a vehicle at another dealership similar to what I wanted. However, that vehicle had a CD player and did not have a spray-in bed-liner (one of the items I specified). I informed [redacted] that I did not want to pay extra for a CD player I would not utilize and getting the spray-in liner after market would cost more than the factory one.

On June *, 2014, I searched on-line the available inventory of the local Dodge dealerships and found a vehicle that best matched what I was looking for at the [redacted] Dodge dealership in [redacted]. I called [redacted] and informed him of the availability of the vehicle, even providing him with the V.I.N. number and location. I also told him that if [redacted] could acquire that vehicle, I would purchase it from him.

Not having heard back from [redacted], on June *, 2014, I again called [redacted] and asked about the vehicle in [redacted] and was informed it had been sold/not available. Later that day, I visited the [redacted] dealership and became aware that the vehicle had not been sold and was, in fact, available for purchase. Time being of the essence with respect to the manufacturer’s rebates, I purchased the vehicle from that dealership.

After the transaction, I contacted [redacted] and informed him of the availability of the vehicle and that he had purchased it in order to take advantage of the existing sales and rebates. Although [redacted] was professional and understanding, others at the dealership were not.

Thereafter, I received threatening and extremely condescending calls from [redacted] ([redacted]), who insisted that he had to purchase the vehicle from them. I informed him it was not possible since I already purchased a vehicle. I also requested a refund of the $500 deposit at that time.

I then received a call from [redacted] ([redacted]), inquiring as to what had occurred. I again explained what transpired and requested the $500 deposit, in light of the inability of the dealership to procure the exact vehicle requested, even after I told [redacted] the exact location of one at the [redacted] dealership. [redacted] indicated he would look into it and would return the deposit if the facts proved correct. However, he said that he was “not in the habit of losing money.”

Since that conversation, I have called the dealership on numerous occasions. Each time, I have been transferred to everyone’s respective voicemail, where I have left messages, with no call-back. It has now been four (4) months, and I have still not been refunded my $500 deposit.Desired Settlement: I want a refund of my deposit of $500, in light of the fact that the dealership did not and could not obtain for me the vehicle we agreed would be procured.

Consumer

Response:

I wisht to withdraw complaint ID [redacted]. The matter has been resolved amicably with the business and to the satisfaction of both parties.

Sincerely,

Review: The complaint involves a matter of life and death.

I brought a chrysler 2014/ 200 series less than a year ago from this company. the car has had numerous problems with the engine and the transmission . t the first oil change I complained about the car rolling back when I stop at the stop light . After about two months ,I brought the car in for the heat sensor in the engine , the the transmission burt out . This happened on the Major Deegan I87 . The car slowed down at a very fast rate and I was almost rear ended by a truck. The transmission was reported to be repaired . After one week the transmission broke again on the FDR drive . the cars were zipping by me as I was driving 10 miles per hour trying to get out of their way. This was especially traumatic because I had my 2 year old Granddaughter in the car. I am afraid to drive this car because I am afraid I will get hit by another vehicle if the transmission or engine breaks again. Also I think this is a LEMON because of all the problems. I would like to have this car replaced or refund the $21,000.00 I paid .

Business

Response:

[redacted] has brought in his vehicle for service related issues on the following dates:1. march **,2015 for transmission related service2. march *, 2015 for transmission related issue3. November *, 2014 for oil pressure switch4. September *, 2014 for evaporator cannister5. july **, 2014 for an oil changealthough I agree that the vehicle has not performed to the expectations of [redacted] we have handled his concerns and met Chrysler requirements.We do not believe that this vehicle meets the NY State standard for lemon law we do not have the right to make this decision.[redacted] has a right under the law to peeal for lemon law if he chooses to do so.as a dealer, we can suggest only. Additionally if [redacted] wishes to trade the vehicle for a different car we will extend all courtesies and remain hopeful that we can assist himplease feel free to call me at ###-###-####

Review: I've had many issues with WP Jeep and Chrysler jeep in general. Today's latest issue was that they refused to replace a warranty part they ordered for me last week. The rear trunk shade broke. I brought it to jeep last week and showed them. They ordered a new one but provided no further instructions. Since it was broken and flopping around in my trunk I got home and threw it away. I went today to get the new replacement party and now they won't give it to me. They said I need yo produce the old broken one or I have to pay $300-$400 to just buy the part. It only covered under warranty if I get them the original broken part. Just terrible! No instructions at all last week about thus.Desired Settlement: The shade as promised under warranty.

Business

Response:

[redacted] is mistake, the part that was ordered for replacement WAS NOT under warranty. As a dealer in good standing with Chrysler Corporation we secured an exception to replace his part.

This was contingent on returning his old part. [redacted] was aware of this exception.

Regrettably we cannot cover this item without returning the old broken part

Kindly confirm

Respectfully,

White Plains Chrysler Jeep Dodge Ram

T ###-###-#### | C ###-###-####

Review: My 2008 Jeep Cherokee was purchased from Chrysler Jeep of White Plains in White Plains NY. Since the time of purchase in 2008-2009 I have not had any major mechanical issues with it and has always been reliable. This past [redacted] of July weekend, I left my Jeep Cherokee parked from the [redacted] of July to the [redacted]. On the[redacted] of July I went to start it on my way to work and it would not start up. I asked my husband to check the battery and when he tried to jump start it, it still would not start up. I had the Jeep towed to the dealership on July [redacted] for service and repair. I was told that a battery was needed in order to power the vehicle and they would then be able to determine the issue with the car. They charged me $190+ dollars just for a new battery....which in itself is expensive but it was something I was willing to do in order to get my car back on the road. On July [redacted] I was told that a new battery was placed in the jeep but it did not solve the issue; there is a certain part that is needed in order to deliver power to the vehicle. So I have already been charged $190+ dollars for a battery that may not have even been needed. On top of that....the part that they say is needed is on back order and I was told that it could take anywhere from 3 days to 1 year to come in. They stated that they did not have a loaner for me to use and that I could rent a car at a discounted price until it comes it. (They did however offer me two days free rental - which would not serve me well as I have 2 smalll children and need access to a car for a longer and more concrete period of time. In addition I would have to continue to pay for a Jeep that I could not drive in addition to the insurance and the rental car fee from anywhere from 3 days to 1 year until that part comes in. I find this unacceptable and asked for a loaner which they denied. I asked to speak to management and they refused to get on the phone with me, even though they were standing right next to the person I was talking to. She was relaying the information from her Director to me but the Director refused to get on the phone with me. Their customer service is horrible.Desired Settlement: I am looking for a loaner car until the electrical issue which is not fault of my own is repaired.

Review: Floor manager signed a contract on 2/**/2016 to buy out our lease with the over mileage and knowing the lease had 18 payments still due. He wrote up a new contracts for a new lease. Everything is in writing and signed by both. He accepted a $500 deposit which was cashed. The car was a locate. They found the car. It was located. When I went to do the final pick up yesterday they said they would not honor the floor managers sale and refused to give me the car stating they would take a loss on this deal. The floor manager had quit since the deal went through, however, the sales manager reviewed the case and never said there were issues until yesterday when I went to collect the vehicle.Desired Settlement: I would like the exact deal on this contract. They have in writing to buy out my lease with the over mileage and absorb the 18 remaining payments. I want to release the agreed car that we have signed by both parties. I would like for them to honor the deal made by their long time employee that has been their top salesman for many years. I think that is only fair that they stand by their commitments made by their employees.

Business

Response:

[redacted] is a former employee of the dealership and is available to discuss this particular transaction. The facts of the transaction are as follows:1[redacted] wrote a buyers order for a vehicle to be located and with the intent to purchase the customers lease return for the residual value of $18,756.70; the actual balance owed is $26,467.17 which is nearly an $8,000.00 discrepancy.2. The order does not state anything specific to our buying out the return lease in its entirety3. On Saturday February **, 2016 the customer met with [redacted] our business manager and [redacted] informed the customer that he had identified a significant issue with the lease return and required more time to investigate the matter. [redacted] knew on the [redacted] that a potential issue existed with the transaction. As promised, n=he called the customer on Monday march *, 2016 to inform the customer that indeed there was an issue and that finalizing the transaction on march *, 2016 was not feasible. [redacted] insisted on coming to the dealership and met with [redacted], [redacted] and [redacted] to review what had occurred. 4. We located and purchased a $37,230.00 vehicle for the customer.5. The error that occurred was that the dealership in clarifying the lease return investigated and received a complete payoff on 2/**/2016. At this time we wanted to make clear with the customer that Ted had only covered the residiuakl value of $18,756.70 and of course, the customer was with the understanding that dealership was covering the entirety of the transaction. it is worth noting that the lease return has exceptionally high mileage and infact, was driven over 4,000 in the last month. Items such as mileage have a great impact on the value of automobioles

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I would like to clarify that [redacted] was aware of the discrepancy of the balance owed and the mileage over. In fact, he didn't view it as a problem being he purchased my car back on Feb. [redacted], 2016 and cashed my deposit, and had the car looked at in the back garage. [redacted] wrote on my purchase order- Buy out lease. The 4,000 mileage was not put on within the last month. It was over a 2 month period, which Ted was also aware of, being my daughter was married and moved to Pennsylvania. When I met with [redacted], he did tell me I was given a "great deal". I have a signed buyers agreement that notes: buy out lease. They had made a copy of my last payment stub/receipt along with my drivers license and registration and took my car to be looked at. As far as I am concerned, the dealership did not agree with the buyers agreement signed by their employee. On March [redacted] I was scheduled to make the exchange to pick up the car. I was called THAT morning by Mr. D[redacted]'s employee, to call [redacted], which I also have a record of, to give my permission to allow the transfer of insurance. On # 5 of the response the customer was with the understanding that the dealership was covering the entirety of the transaction, YES, because on the written and verbal agreement between Ted and myself with my husband present he said he would buy out the lease and took a copy of our pay stub, so we did not know that there was any issues at all.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thank you for your response, however there is a major error on line 7 that seems to keep coming up that is missed. This is where one of the major errors begin. When my husband and I signed the buyers agreement and gave our $500 deposit to Ted, he took a copy of my lease payments stub showing the remaining 18 payments AT THE TIME THE ORDER WAS WRITTEN. That is to clarify one issue.Secondly, the buyers order does NOT state buy out "residual value" of lease. And neither did the one that they purchased form us the time before this one. We are repeat customers and Ted worded it the same way. It states to buy out lease. The dealership has the right to reappraise the vehicle, true, but the facts didn't change . The dealership was aware of the 18 months owed at the time of signing and the mileage. Why they are saying they did not know now, I am not sure[redacted] made copies of my payment stub, my drivers license and registration. He looked up my credit and told me it was absolutely perfect. He said I was a repeat customer and he would "take care of us" What he did on his end we had no knowledge of . We did not know that the dealership was going to lose money, until Monday. As far at my insurance company goes, I did give consent for the dealership to transfer insurance on Monday when I was told all was okay and that I was going to pick up the car. When I went to the dealership , the gentleman that I had spoken to about my insurance saw me, he said "don't worry I didn't push the insurance through yet just in case this deal doesn't go through. I didn't want you to be without insurance" He also said sorry and gave me a sympathetic look. For that he shall remain nameless because he was kind. Due to this I never rechecked with my insurance company. All the proof should be in the folders this dealership keeps. However, records seem to be all over the place, and one hand doesn't know what the other is doing. Why would the car even be purchased without double checking this whole deal. That is not my fault. They let my husband test drive the vehicle on Saturday and if we had more time that day the paperwork was going to be done THAT day but my husband had a class to attend. So WE asked if we can come back on Monday to pick up the vehicle. The paperwork was supposed to be completed but again they were disorganized and it wasn't ready. Nick told us on Saturday "you got a great deal" Never did he say this deal wasn't going through. I will now add to all this that now I feel very uncomfortable since there are so many inconsistencies , that this dealership does not handle people's personal information properly. I am concerned that at each persons desk, each time I have gone there is a box under the desks that personal copies are tossed into. While I was sitting there I could have grabbed a stack of someone else information had I wanted to. I am concerned that since my paperwork and information seemed to be not in proper folders etc that there could be a potential problem..Thank you . This is all a mess. What a shame

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Much to our collective disappointment I have answered the customers complaint. We reserve the right to complete ALL paperwork and make sure that everything is in order prior to the final exchange. I will admit that our recognizing the error was not done in a timely but it was done before the customer took possession of the car. Regarding the safekeeping of customer information, we shred documents and have a shredder on the showroom. Additionally, all desks have secured (with keys) files. We also secure customer information in 3 secured offices with lock and files until the final exchange is made at delivery. Furthermore, all completed documents are secured in a safe accounting department on the seconD floor of the dealership and this area is not visible to the general public.Lastly, in my last face to face meeting with the customer, we had offered to absorb almost $3500.000 of the deficiency. The customer was disappointed that we could not cover the full amount but seemed acceptable to this offer. The next day she claimed that it did not meet her budget and declined the offer. We spoke about revisiting this transaction on a month to month basis with the hope that we could bridge more of the difference.

Review: I purchased a New 2014 Jeep Cherokee on 5/**/2014. On 5/**/2014, my check engine light came on. I took it to the dealership/service on 5/**/2014. The service department informed me that they needed to replace a small part located in the front of the vehicle. This part controls the flow of air into the AC system. The part needed to be ordered and would arrive next week. I was reassured that this part was aesthetic was would not affect the performance of the car. I was told it wasn't mechanical. I left my car at the dealership from 5/**/2014 to 6/*/2014 until the car was repaired. I picked up my car on 6/*/2014 during the afternoon. On 6/*/2014, I went to make a left turn. The electronic stability light came on and the wheel jerked. I parked my car and didn't drive it until the next day. On 6/*/2014, the light was still on in the morning and then turned off in afternoon. On 6/*/2014, I was driving my car on the highway. I went to make a left turn again, the electronic stability light came on and the wheel jerked again. Later on in the evening, I was driving on the highway and the check engine light came on as well. A few moments later, the steering wheel locked. The steering wheel light came on and I was unable to make left or right hand turns. I safely made it home and parked my car. I left a message at the dealership on 6/*/2014. A phone call was returned on 6/*/2014 and I went into the dealership. I was told the owner is not in and that Chrysler engineers would need to look at the car and the car would be towed the following business day. I requested that since my car barely has been used and these issues started to occur immediately after I picked up the car, that I need a replacement car. I was told that this was not possible. At this current time, I believe that this car is defective and that dealer wrongfully sold me a car that has software defects which could endanger my welfare. Additionally, since purchasing my car, I haven't been able to drive it because it is has either been at the service department or waiting to be fixed. This is a large inconvience.Desired Settlement: I would like my money returned so I can purchase another safer vehicle. I want the finance loan dissolved and take off my name. I want my deposit check returned in full.

Business

Response:

This is in response to case# [redacted]

On behalf of the customer, we the dealer, submitted a request to Chrysler to repurchase an apparently defective vehicle.

The customer was fully aware of our mission and we did this as a courtesy to “our valued customer”

Although I’m disappointed that they chose to contact the Revdex.com, I certainly understand their frustration and the reason they chose to do so.

Fortunately, we have succeeded with the repurchase mission and earlier today I spoke with [redacted] and she was extremely thankful and appreciative.

I asked her to contact your office to confirm and withdraw her complaint

We take our responsibility to meeting customer expectations very seriously and will always work diligently to meeting those expectations

Please call me if you have any further questions and kindly confirm that you have received this message

Business

Response:

This is in response to case# [redacted]

On behalf of the customer, we the dealer, submitted a request to Chrysler to repurchase an apparently defective vehicle.

The customer was fully aware of our mission and we did this as a courtesy to “our valued customer”

Although I’m disappointed that they chose to contact the Revdex.com, I certainly understand their frustration and the reason they chose to do so.

Fortunately, we have succeeded with the repurchase mission and earlier today I spoke with [redacted] and she was extremely thankful and appreciative.

I asked her to contact your office to confirm and withdraw her complaint

We take our responsibility to meeting customer expectations very seriously and will always work diligently to meeting those expectations

Please call me if you have any further questions and kindly confirm that you have received this message

Review: On March [redacted], 2013, I purchased a CERTIFIED PRE-OWNED 2011 JEEP LIBERTY SPORT from White Plains Chrysler Jeep[redacted]. Subsequent to agreeing on the purchase price of the vehicle, I was ushered into an office to discuss the possibility of placing a warranty on this car. I purchased the car for my son who would be attending school in Virginia so I thought it a good idea to discuss the possibility of placing a warranty in the event of a break down. After a lengthy discussion and sales pitch from "Roger", I signed a Zurich warranty (contract purchase price of $1,916.00) with an additional Tire and Wheel Plan protection plan at a cost of $706.00. Unbeknownst to me at the time, it was NEVER stated that the CERTIFIED PRE-OWNED VEHICLE that I purchased ALREADY CAME WITH A 7 YEAR - 100,000 MILE WARRANTY included with the purchase price of the vehicle. "Roger" spent over an hour with me and my son, trying to sell us additional protection plans knowing full well I already had a warranty with this car but NEVER ADVISED ME THAT I WAS ALREADY COVERED. I feel it is a fraudulent practice to knowingly sell a warranty to a woman (or anyone) without ever explaining that the vehicle purchased was already covered in the event of breakdown.

The Zurich policy which I purchased from Roger was for 7 years/75,000 miles at a cost of $2,622. I have come to find out the MVP Plan (Plan #[redacted]) which already covered the car was for 7 years/100,000. miles. Almost a complete duplication of policies.

On 5/**/16, I contacted Chrysler/Jeep headquarters and I lodged a complaint. They advised me that this was a "dirty trick" this dealership had pulled and suggested that I call the dealership directly to report this misconduct and try to obtain a refund. I called immediately after my conversation with the representative from Jeep and I was transferred to a "Mary Lou" who stated although she was in the warranty office, she would have to research who in the dealership had completed this transaction. Once this individual was identified, they would call me. At 11:31 a.m. on 5/**/16, I was contacted by "Nick" from Jeep of White Plains who was immediately unprofessional and belligerent with me when I questioned the dealership's tactics in securing extra money after a sale. When I asked him "is that the way you talk to a customer", he said "yes, because you're not letting me finish and you're not listening to me." I stated I wanted to talk to Roger and with that he said "Fine, I'll have him call you" and literally hung up on me. As of 5:04p.m. on 5/**/16, I have not received a return phone call from Jeep in White Plains.

In addition to their questionable business practices, on 1/**/14, my son brought the Jeep Liberty in to have the "fan speeds" checked (air conditioning/heating unit). He advised the service rep. that there was a warranty on the vehicle. The service rep. disagreed and billed my son(me) $54.19 to do the diagnostic test. The estimate stated the blower motor needed to be replaced at a cost of $352.12 (parts & labor). I told my son to remind the service rep. that we had a warranty and after allegedly checking, the rep. once again stated the car was NOT UNDER WARRANTY. The next day I called the service manager and told him what had transpired, that my son was charged $54.19, that the car was under warranty and after looking up the VIN #, he apologized and stated he should have never been charged and refunded my money. Ironically, I took the Jeep to a local service station and instead of a broken blower motor, the car required only a $5.00 fuse.

I would like to Revdex.com to investigate the underhanded and fraudulent practices of this dealership, specifically in the "warranty sales department." I also want my money refunded in total. $1916. was placed on the car loan ---- $706. was paid by personal check --- $2,622. TOTAL.

Thank you.Desired Settlement: I would like to Revdex.com to investigate the underhanded and fraudulent practices of this dealership, PARTICULARY THE WARRANTY DEPARTMENT. I also want my money refunded in total. $1916. was placed on the car loan ---- $706. was paid by personal check --- $2,622. TOTAL.

Business

Response:

I apologize for the conduct exhibited by Nick as stated in the complaint. Our customers deserve to be heard and respected. I spoke to Nick and he stated that he tried to explain the coverages but the customer was not receptive to the explanation. Perhaps more patience was required.The facts of the complaint are erroneous as stated. The vehicle purchased was a certified pre owned vehicle and the coverage of this plan is powertrain. The optional plan purchased (comprehensive coverage) was a significantly enhanced mechanical coverage plan. It would be the equivalent of saying a $5.00 bill is the same as a $100.00 billThey are both US dollars but have a different value. The customer can opt to cancel the service contract and would receive a pro rated refund from the service contract provider. If she elects to cancel, we would need a current mileage statement and a written request to cancel. Upon further review, we called Zurich service contract and they informed us that the customer attempted to make a claim on the contract. The claim was denied because the allowable mileage had expired. This appears to be pure fraud and misstatements of the factsPlease feel free to call me with any questions or comments.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Chrysler Jeep of White Plains response to my complaint

#[redacted] is an outright lie. I maintain

that I was NEVER ADVISED THAT THE VEHICLE CAME WITH A 7 YEAR 100,000. WARRANTY.

I am a single mother on a limited income. I would never have purchased an additional

policy had Roger had he been up front, honest and advised me that the vehicle

already came with the abovementioned policy.

This was just one more example of how Chrysler Jeep treats their

customers once a sale is finalized. Additionally,

for Chrysler Jeep headquarters to state that this was a “dirty trick”, well

that says it all. As for Nick, he NEVER

explained anything to me, as our conversation was brief. He was defensive and condescending from the

onset of the phone call and when I told him I wanted to speak to the man that

sold me the policy, he said he would have him call me. To date, 5/**/16, I have not received a

return phone call.

In their response to my complaint, Chrysler

Jeep stated “Upon further review, we

called Zurich service contract and they informed us that the customer attempted

to make a claim on the contract. The claim was denied because the allowable

mileage had expired. This appears to be pure fraud and misstatements of the

facts.”

Fraud is a strong word and Chrysler Jeep

should get their facts straight before making such an inflammatory and libelous

statement. The first time I was aware that I had additional coverage on the

vehicle was when I provided the Harrisonburg Dealership in Virginia with the

Zurich policy and the service manager (Teri) advised me that the Zurich policy

was no longer valid but that I had the original

policy on the vehicle because it was a certified pre-owned vehicle. I didn’t know she tried to put a claim in on

the Zurich policy and perhaps she did not.

Going forward, I wouldn’t put too much weight on the questionable

statements made by Chrysler Jeep personnel.

Stereotypical car dealership……..Shame on you.

To the Revdex.com, I hereby do not accept and continue

to dispute Chrysler Jeep’s explanation of the events of 3/**/13.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We believe our intitial response answered the customers concern. The fact is that the certified coverage is SIGNIFICAMNTLY less than the optional coverage purchjased by the customer.

Review: I have a 2006 Jeep Grand Cherokee Limited 5.7 HEMI. I brought her in Sept 2013 because my transmission was slipping and it kept jumping into 3rd gear and making this loud banging sound when changing from park to reverse or drive. They supposedly fixed the transmission issues and gave me back the jeep 3 days later. They only replaced a solenoid, that's it. Three weeks later my transmission failed and I completely lost PARK. I discovered this when I went to [redacted] one morning for coffee and the guy behind the counter is pointing and looking behind me going miss your car. I turn around and she's rolled off, out of the parking lot, jumped the curb and luckily hit a tree stopping her from rolling into traffic or killing someone. It took White Plains Chrysler nearly two months to get me in to have her re-serviced, after I contact Chrysler corporate and got them involved. Thank god for the E-Brake. Two weeks before she was to go in the shop, she would no longer start unless I disconnected the battery before turning her off and reconnected it when I wanted to restart the car. I had the battery tested several times, had it charged, everything came back fine with it. But nevertheless my car wouldn't start without a wrench! Once the car was in the shop on 2.*.14 it got worse. These jerks first off completely lied and said my battery was dead, **. Then they told me they couldn't continue working on my car unless I bought a battery (which we all know now I didn't need). I asked them to use one of the shop batteries they have to continue their diagnostic, they refused claiming they don't have shop batteries for service use. WHAT? EVERY SHOP HAS SERVICE BATTERIES FOR TESTING!!!! They also have the ability to charge the battery which I also requested, DENIED! So I called corporate and spoke to my [redacted]. She called the dealership and was told there's a golf ball sized hole in my battery. This is absolutely not true. I refuted that claim and [redacted] sent an independent investigator down to inspect my car. His findings were that my battery was fine, there was no hole, and it was not leaking battery acid as the [redacted] claimed. He instructed them to charge my battery and continue with the diagnosis on the transmission and repairs. They wound up replacing the recalled starter ignition switch, with another recalled switch but one that works according to them. They then claimed my after-market lo-jack device was causing the interrupt and preventing the car from starting. I authorized them to remove it and continue the repairs. They did and claimed the car started right up. ( now we all know if a dealership replaces a part they are going to charge you or your warranty for it right? They didn't charge me for any of that so we know it was on them despite the fact they refuse to admit it.) Then they get to the transmission issue. Turns out my parking pawl broke completely and that's what the banging sound I heard when shifting from park to another gear was, yes that problem they ignored in Sept 2013. Now It took literally 15 days for them to diagnose and rebuild my transmission due to "Parts scattered across the nation". OK at this point Chrysler corporate says to me ok we are going to authorize a rental for you since this is going to take an unusually long time. OK great... WRONG, [redacted] the [redacted] refused Chrysler corporate's request to authorize a rental and they would reimburse. Yes a lowly [redacted] refused a request from his bosses boss. So I lost my mind and went and had a chat with [redacted], the [redacted]. Of course he authorized my rental. Thank God but my problems with [redacted] didn't end there. He lied several times to [redacted] at Chrysler even at one point telling her my car was ready when it was in pieces on their bay floor. So total of 18 days they have my car and finally its ready on Friday 2.**.14. Happy me picks up my car, thinking ok great fixed awesome. They pull out the vehicle, say nothing to me about any remaining issues and basically send me on my way. I had my fianc drive the jeep the 500 ft to the enterprise rental place so I could return my rental. I go to get back in my car and she won't start again. I call jeep, they came over with a portable power generator and jumped my car. At that time they said well you wouldn't replace the battery! Yes the very same battery that the investigator proved was not faulty. I extremely pissed off headed towards home. I made it to the exit 4 [redacted] off ramp and my car stalled. I called the dealership, they refused to send a tow. I called Chrysler, they tried to help but the dealership would only authorize another rental for one day IF I bought a new battery from them.... WHAT you MESSED UP my car and you won't tow it back to your service center? OK FINE I got a jump and got the car started again and went to FIRESTONE and bought a brand spankin new battery. My car stalled again on the way there but this time started up without a jump. We installed the new battery and tested the old one. The reading are as follows: Measured: 697CCA Rated 800CCA Temp: 75 degrees F Voltage 13.16V TEST RESULT: GOOD BATTERYSo now with my new battery installed I go to take my car home and guess what, she stalled. Drove her on 2.**.14 she stalled twice. and again on 2.**.14. It is happening every time I am coming up a hill and coming to a stop sign or a light and the car idles below 1k. This never happened before I brought her in. The symptoms indicate a torque converter issue, which yes my friends is a part of your transmission. So these jerks had my transmission apart for days, and apparently rebuilt is improperly or broke something. And if it was going bad, well you've got the thing in pieces and its pretty easy to see a busted part but there's no reason to replace it... no, no, no, not a single reason at all. So they drained my battery and never bothered to chaDesired Settlement: I would like a full refund for the purchase price of the battery I was forced to buy that I didn't need. I would like my jeep to be inspected by an independent inspector to determine what is wrong at White Plains Chrysler's expense and if this new issue is related to the repair I want it repaired and re-inspected at White Plains Chrysler's expense. Meaning even if its something in the transmission they failed to diagnose at the time they ran the diagnostic and tear down/rebuild or broke rebuildg

Business

Response:

Vehicle came in for malfunction indicator lamp and vehicle not shifting and stuck in 2nd gear issue on 9/**/14 and 120,642 miles. The vehicle was diagnosed with fault code P0750 LR Solenoid Circuit. The transmission solenoid pack was replaced after approval from customer's service contract company and customer. The vehicle was brought in a little over 4 months later and 9,152 miles later on 1/**/15 and 129,794 miles for vehicle not starting and vehicle rolling in park. The customer was told that battery was leaking and dealer did recommend battery at that time to continue with diagnostics. Customer declined battery. Independent inspector did indeed note that battery was leaking, to charge the battery, advise customer of airbag light being on, and that parking brake was holding and brake transmission shift interlock was working properly. Dealer proceeded with diagnostics and found starting problem related to ignition system. Chrysler authorized ignition switch/relay due to pending Recall P41. Dealer replaced ignition switch/relay and still had no start, dealer found aftermarket (non-factory) accessory spliced into ignition harness. Dealer proceeded to remove aftermarket accessory from harness and vehicle started. The reason customer wasn't charged for removal of aftermarket accessory was that Chrysler had already committed to replacement of ignition switch/relay, dealer did removal of accessory as a goodwill repair. Dealer diagnosed vehicle rolling in park issue as the park pawl. The repair was covered by customer's service contract company. The solenoid pack and park pawl are unrelated repairs. The reason the repairs were delayed was due to parts delay due to availability of parts. [redacted] at Chrysler was updated when parts ETA was pushed back from the manufacturer. The battery was stated to be leaking by dealer and independent inspector. The customer can take vehicle to any authorized Jeep dealer. The parts replaced by dealer are covered by a 24 month/ unlimited mile warranty from the manufacturer. The customer did have a pending future appointment with dealer for 3/**/15 for diagnosis of stalling issue. If the stalling issue is related to prior repairs the customer will not be responsible for repair.

Review: I purchased a Jeep Grand Cherokee from the dealership, and I also purchased an extended vehicle warranty. I was presented the warranty info when I went to pick up the car. I was given no information on the various options available with an extended warranty, I was only presented the most expensive option, and that if I purchased a warranty, the dealer would lower the exorbitant interest rate on my financing. Hoping to get into my new car, I accepted the terms. I was given no information regarding my warranty policy, no policy number, no information regarding what components were covered under the warranty. I reach out to the dealer to receive warranty info, however my calls were ignored for at least 2 weeks. I decided I wanted to cancel my warranty, since I didn't know what type of coverage I was getting, I felt it wasn't worth having. When I spoke to the dealer about cancelling on Saturday May **, he said he could cancel the whole plan, but I needed to wait for Tuesday so he could "pull the deal" and he had to do it Tuesday, since "month end" was on Monday. I received no call on Tuesday, or Wednesday. I called Thursday and left a message which was returned on Friday. This time they said they would only be able to cancel a portion of my coverage, and I would need to call back in a month, so he could "pull the deal" again.

I can only assume that the dealer sold me the Mopar extended vehicle coverage, since the website says Mopar Parts and Service. On Mopar's site, it says my coverage can be refunded in full within 60 days. I believe the dealer is attempting to delay me cancelling my warranty beyond 60 days, so I would only be entitled to a partial refund.Desired Settlement: I want my warranty policy cancelled, and I want a full refund.

Business

Response:

In response to case# [redacted]

I investigated this customers complaint and I can reassure you that the CANCELLATION for the service contract has been submitted and upon execution, this customer will receive a refund

or as required by bank regulations a full credit of the refund applied against his outstanding loan balance

Either way, he will receive a full credit/refund of his service contract

Kindly confirm and please call me with any questions

Review: I was very happy to lease a Jeep Cherokee. I decided to change color of the car after paying $500 deposit. I was told there was only one other car to choose from. The car had less features than what I discussed during the sales pitch, it was missing especially the rear sensors. I was told they needed to add $795 to my lease to install sensors on my rear bumper. The sensors installed are very low quality, and look terrible. Service installed them after a 9 hour wait, and I was left with four round things bulging out from my rear bumper. On top of that, they were installed wrong. Got in the car and began to hear beeping noise each time I hit the brake. Complained to manager Tom, who got Service to fix the beeping noise but told me nothing could be done with the bulging out sensors. I have never seen a car with these kind of sensors. They should not have omitted the fact that these sensors were not going to look like regular sensors on the other Jeep Cherokee I had seen. They omitted a lot of things. Even the Service person that came out to speak to us mentioned that they do look aweful. Why didn't they let me know before selling me this feature? I asked the manager Tom to replace the rear bumper, told him I was not satisfied with the installment of the sensors. He refused to replace the bumper and told me I have to deal with it. This dealer seems to not care about making a client happy/satisfied.Desired Settlement: Dealer should replace rear bumper since I am not satisfied with the quality of the sensors.

Business

Response:

This review was done by the daughter of the buyer. The daughter was not here during the purchase transaction and when she came to the dealership, she made false statements and unjustifiable accusations. We corrected these false statements to her.The installation of the manufactures sensors was done as per specifications and they are slightly different than the sensors installed at factory (at time of original build). This slight variation is not unusual on items installed on vehiclesThe job was completed 100 properly. The customer’s daughter asked to have the bumper replaced as it is a “plastic bumper not even a crazy expensive bumper”. Again, a slight misconnect as the bumper is in fact relatively expensive, probably in the $1,000.00 range.We sold, delivered and installed the sensors as requested. Everything was done and explained to the customer thoroughly. This is a review that has no merit Tell us why here...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The request was made by me to replace the bumper, if I had my daughter help me translate in English and help me write this complaint it's because I have given her permission to do so. I brought the car at your dealer a few days after I signed the lease to have the sensors installed. Your service department kept the car for 9 hours and the results are not worth the $795 that was added on to my lease. I am not satisfied with the sensors. There was no false statements and no unjustifiable accusations made. Just a client bringing to your manager's attention his dissatisfaction.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer negotiated the transaction with someone assisting him with language and agreed to purchase a vehicle without rear sensors from factory because the price with rear sensors exceeded his budget.He agreed to have rear sensors installed and we installed factory authorized sensors to specifications and installed sensors properly. The 9 hour approximate installation is correct and the customer was informed that it would be a lengthy installation PROCESS AND HE DECIDED TO WAIT FOR THE INSTALLATION; we, in fact, suggested that he could leave the car and come back when the work was done.In conclusion, we sold the car as per customer request, we installed factory sensors as per customer request (installation is proper) and customer decided to wait for the installation.The installed sensors are not identical as the original factory sensors and this is common on installed items. It is important to note that WE DID NOT INSTALL NON FACTORY PARTS