DO NOT do business with these people
I called them out to look at my water softener due to a leakThe tech pulled the valve body off the unit and wrapped the threads in teflon tapeScrewed it back on, it still leakedWhen he tried to take it off the whole valve body broke off the threadsI chalked it up to age and said lets get it repairedHe took my whole unit to their "repair people" and advised me the job would cost $totalA new valve body, and resinI agreed
The tech left no receipt, or no contact info of any kindFast forward weeks with no calls or updates I dug through my inbound calls and found his numberWhen I called he advised me the softer was repaired and could be delivered, I expected a call that day to confirm pricing and delivery dateThe next day at 7:30am I get a call advising me that the unit could not be repaired because they could not get the broken threads out of the tank.I was advised I should buy a new softer for - dollarsI requested to speak with a managerNo sense of urgency to my issue, I called them back times before I was able to speak with someone
When I finally got a hold of a manager I told her on the phone I want it back, and I don't feel they earned their $labor charge for ignoring me for weeks, and what I feel was the result of their tech putting the valve body on to tightly causing the threads to be so jammed a repair company could not get them out, and my whole unit is junkI was happy to pay to have it repaired, but when I'm told its not repairable is where I draw the lineThey caused it to not be repairable, end of story
After an awful phone call with their management where I was advised I would be paying their trip charge or I would not get the equipment back I told them to keep it, because its junk anyhow and I will go to my grave before I pay a company for this kind of service
So basically at the end of the day all J & H pluming did for me was come to my house and steal my water softener
DO NOT give them your business
DO NOT do business with these people
I called them out to look at my water softener due to a leakThe tech pulled the valve body off the unit and wrapped the threads in teflon tapeScrewed it back on, it still leakedWhen he tried to take it off the whole valve body broke off the threadsI chalked it up to age and said lets get it repairedHe took my whole unit to their "repair people" and advised me the job would cost $totalA new valve body, and resinI agreed
The tech left no receipt, or no contact info of any kindFast forward weeks with no calls or updates I dug through my inbound calls and found his numberWhen I called he advised me the softer was repaired and could be delivered, I expected a call that day to confirm pricing and delivery dateThe next day at 7:30am I get a call advising me that the unit could not be repaired because they could not get the broken threads out of the tank.I was advised I should buy a new softer for - dollarsI requested to speak with a managerNo sense of urgency to my issue, I called them back times before I was able to speak with someone
When I finally got a hold of a manager I told her on the phone I want it back, and I don't feel they earned their $labor charge for ignoring me for weeks, and what I feel was the result of their tech putting the valve body on to tightly causing the threads to be so jammed a repair company could not get them out, and my whole unit is junkI was happy to pay to have it repaired, but when I'm told its not repairable is where I draw the lineThey caused it to not be repairable, end of story
After an awful phone call with their management where I was advised I would be paying their trip charge or I would not get the equipment back I told them to keep it, because its junk anyhow and I will go to my grave before I pay a company for this kind of service
So basically at the end of the day all J & H pluming did for me was come to my house and steal my water softener
DO NOT give them your business