White Rabbit Tattoo Studio Reviews (%countItem)
White Rabbit Tattoo Studio Rating
Address: 121 Essex St, New York, New York, United States, 10002
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Company advertised in both written Advertisements, Emails to Clients and in Verbal commitments to clients that paying $1,200 got you full day Tattoo service (design and tattoo work done) from 12 to 8pm. (the standard norm in the Tattoo industry is billing by the hour)
Instead Company only performs 6 - 6 1/2 hours of design and tattoo work and keeps your full $1,200.
In addition, without my express written consent, Company took my $630 deposit and transferred it over to a totally different company. I have paid White Rabbit Tattoo for their work in full (one day's work in February for $1,200) and now I cannot get my deposit back from the company they moved the deposit over to.
To whom it may concern
Here are our honest recollection of the events regarding the
client’s claims:
1. Regarding the whole day rate.
There was no irregularity in the
way the client was charged. The client failed to mention that the hourly rate
of the artist he was working with is 300$/h. So, the hourly price for 6 and a
half hours of work would be 1950$. To avoid full day tattoos to be too
expensive, we have a flat 1,200$ rate. So, the client saved a lot of money,
and was tattooed normally until almost closing, leaving time for pictures, aftercare
application, checking out and so on.
There was no misunderstanding
about the rate. The client was very happy with his first session (back in
January), paid the agreed price without any complain, and also left his deposit
to secure his second appointment, which I imagine he wouldn’t have done if he
was unhappy.
2. Regarding the move of the deposit
After the first session happened
without any incident, the artist (Bradley S) got a job offer and decided
to move to another shop. As Bradley stopped working in our studio, the client’s
second session had to either be canceled (and his deposit refunded) or moved to
the other studio and his deposit transferred there. The client claims his deposit was
moved without his consent. This is untrue. As can be seen in the email exchange
attached, the client accepted to keep working with the artist in the other
studio, and had full knowledge that his deposit was logically moved over
there along with the appointment.
At this point, the client’s first
session was over and had been paid in full; His second session was booked in
another tattoo studio, with an artist who no longer worked for us, with a
deposit we were no longer holding. The client was no longer White Rabbit Tattoo’s
client, but Inked NYC and Bradley S’s client. As the client says himself in his message, he struggles to get his deposit back from Inked NYC and Bradley S: Therefore,
I believe any legal actions the client wishes to take should be directed to
Inked NYC and/or Bradley S, instead of White Rabbit Tattoo.
3. The Second and third session
For the sake of clarity, here is
what happened after, according to email exchanges that Inked NYC and Bradley
S*** shared with me:The client was tattooed as planned
for his second session. I wasn’t there to see what happened, but the client was
satisfied enough to pay the session in full, and leave his deposit again to
secure a final session to finish the tattoo. Then the COVID crisis started and
Inked was forced to close. According to emails exchanges, they contacted the
client to reschedule twice, and he agreed both times. Finally, when Inked NYC
reopened and contacted the client for the appointment, he decided he did not
want to come for the last session, and asked them to refund his deposit.When they refused firmly, arguing
that deposits are not refundable, the client decided to turn back on us,
although he had left our studio happy, more than 5 month earlier! That’s also
when the client started to complain about unfair rates, probably to give more
credit to his claim.
4. Clients release form
Finally, please find attached the
form the client signed at the beginning of his tattoo project. Bradley told
him it would take 2 to 3 sessions to finish the project, so between 2,400$ and
3,600$. The client hasn’t been charged more than what was originally agreed. The agreement also states that
deposits are not refundable, but that is more a consideration for the dispute between
Inked NYC and the clients, and shouldn’t really concern White Rabbit Tattoo.If you need any additional information
or documents, please contact me via email at ***
***Christophe SOwner / Business ManagerWhite Rabbit Tattoo INC
The entire tattooing industry in New York City works on an hourly rate basis. The usual going rate is $200-$250 an hour. For very famous tattoo artist it is $500 an hour. But the entire industry is based on an hourly rate basis.
Hence the vendor mislead me into believing that for paying the $1200 for a full day session I was getting 8 hours of design work and tattoo work in total. They told me this unequivocally in person twice and in writing in the email I have already provided for you. Most tattoo vendors collect $100 or so for deposit, that is also the industry standard. In this case this vendors deposit was far higher ($630) than the normal deposit taken. Because of that I was very reluctant to give the deposit. This is when I was told by the vendors employees in person “you are getting eight hours of design and tattoo work for $1200, that comes out to less than $200 an hour, it is a really good deal for you”. It is only because of that that I put the deposit down in the first place. The vendor lied and misrepresented to get me to put my money down.Evidence: The email from the manager at the business clearly saying 12 PM for a full day session, which I have already sent you. I can resend that if needed.Evidence: Have the vendor pull the security camera footage of the days that I was in for tattoo work. It will clearly show I entered the premises at 12 noon p.m. First was sat with the tattoo artist at 12:35 PM, and then was told to leave at 6:30 PM by the tattoo artist. I walked out of the door shortly after 6:30 PM. that is 6 hours of work, the second day session was 6 1/2 hours work. Evidence: Google standard tattoo charges in rates in NYC. Google Standard tattoo deposit rates in New York City.
A deposit for a tattoo vendor is supposed to be held in case an appointment is booked with the tattoo artist, the client does not show up and it cost a tattoo artist time and money. And the timing question tattoos were illegal in New York State, there was no lost appointment or booked appointment got a tattoo artist last time on. The shops work and tattoo artist work were very poor, it took me a couple of weeks to realize it after my last session. regardless the shop has been paid for 100% of their time. The tattoo artist has been paid for 100% of his time and a 20% tip gratuity cash out of my pocket. On top of that they still try to hold on to my deposit for no good reason. It should be returned immediately
White rabbit tattoo studios is the business that took the money from my bank account via PayPal. So it is the business that needs to return the monies. Any reconciliation that White rabbit tattoo Studios needs to do with the artist and the other shop is between them all and it has nothing to do with me.--
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Hello,
Please find my response below:
1. Regarding deposit standards:
100$ deposits are only for small projects on street shops, and are mostly not relevant to a custom tattoo parlor.
Most reputable artists charge deposits equivalent to their hourly rate for regular sized projects. For Bradley, that was 300$.
However, the client booked a full day of the artist time, during which the artist can earn from 1,200 to 1,800$.
To cover the potential huge financial loss in case of cancellation, the artist felt a bigger deposit was necessary for a full day.
In the end, the client agreed, paid the deposit, and signed a form to acknowledge he understood everything.
He should take responsibility for his decisions.
2. Regarding full day session:
I disagree with the way the client looks at things. And I know no one told him that we would tattoo him until 8pm exactly as it makes no sense in our industry.
Tattoo artists are not machines, and tattooing is an artistic process. You just cannot count it by the minute. The client had a day worth of Bradley's attention which is what was agreed.
For such a big piece, on a technical level, it doesn't make sense to start a whole new part of the tattoo when a full section has been finished. In the end, a day rate is not hourly based.
Anyway, the client signed a form quoting his project between 2,400$ and 3,600$; He paid 2,400$ for his two sessions and had 600$ deposit down for his last session.
If he had finished his project has planned, the tattoo would have cost between 2,400$ - and 3,600$ as was quoted.
If the client did not want to pay the amount that was agreed, he shouldn't have started the project...
Again the client should take responsibility for his decisions; No one deceived him about the price: He signed a form agreeing to it!!
3. Regarding the refund:
As said before, the client sent us an email agreeing with the transfer of his appointment and deposit.
When, the full service is transferred, so are financial obligations. White Rabbit Tattoo doesn't get any money for appointments happening in other shop;
Neither should we refund any money associated with said appointments. It is so logical the client himself, emailed us to confirm that his deposit was being transferred...
So now, the client wants the deposit transferred back or something? That really makes no sense.
4. My position hasn't changed.
I do not really understand why the client decided to cancel his 3rd session at Inked NYC.
I don't know if he was in his right, and if his deposit should be refunded despite the paper he signed, or not; And it is not for me to decide.
What I know is, if the client wants a refund for a deposit held by Bradley S and Inked NYC , for an appointment at Inked NYC with Bradley S, he needs to ask them.
Because they refuse to refund him, doesn't mean the client can claim money from a company he is not working with anymore.
If the client strongly feels he is in his right, then he should target his efforts to the people who he thinks owe him money, And that is not White Rabbit Tattoo