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White Remodeling

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White Remodeling Reviews (1)

Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ Contact Name and Title: [redacted] ***, President Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] We were hired 2/22/to replace this customers driveway We submitted drawings and a copy of our contract and secured a permit with the City of FlorissantWe set up an inspection and passed it before pouring concreteThe inspections was to see if our rock base was the correct depth, that compaction and form were set up and all was to plan and codeWe set up a final inspection for finish and clean up We passed that inspection as wellCustomer was pleasedNo problems or concerns were mentioned, customer paid in full, signed our completion certificate saying they were happy and we gave them our final Lien WaiverThat was on 5/25/I did not hear from this customer again until on or about August of He said we had done his driveway 2-years ago and there was a problemI promptly went out thereThe concrete in the lower sections was a bit discolored and chipping at the expansion jointsThe expansion joints were damp and holding waterHis driveway is at a low spot on the street and the right side was catching water from his neighbor's yard I also explained his driveway was done at that time seven years ago, and was clearly out of warranty He said at that time he had several concrete companies out and was told by a couple the driveway needed to be replaced and a couple talked about re-floating the surfaceI explained resurfacing would not work and I don't do itThere was nothing wrong with the integrity of the concrete to warrant removalThe problem was cosmetic I told him they make concrete stain and paint for driveways but I never used themI also said I didn't know if they would work with water coming up through the joints I went and brought samples and he picked a paint instead of a stainI agreed to power wash the entire driveway, caulk the expansion seams with caulk and paint the entire driveway with two coats of concrete paint for $1,on 10/29/I was very clear that I could not guarantee that I would work and solve his problem I received a call in the spring of He said the finish was coming upI promptly went back outSome areas at expansion joints were discolored and wet plus flakingI offered to re-caulk and repaint those areas at not chargeHe said he did not want that and wanted his money back for the paint job in fullI explained that we had discussed that what he was asking me to do may not workI reminded him that I clearly told him it was not guaranteedThat the original job was well beyond any kind of implied warranty and had been done to code and under permit with inspections I could with clear conscience walked away at the first phone callI responded and tried to help I explained to him that I thought it unfair to expect me to pay for something he hired me to do when I did nothing wrongHe obviously didn't see things my way In trying to keep my companies record clean and not getting a complaint, I did tell him I would look over the job and refund him the money above my cost on the paint job onlyI told him I was coming out of a hard and slow winterThat I may need to make payments and he said that was fineI don't remember saying $800, but again I may have, I don't remember Its been a couple months and I had not heard from him and frankly it slipped my mindThat's the truth I feel my company speaks for itselfMy integrity is without questionI feel filing this complaint without so much as a phone call is not only grossly unfair and but also unwarranted I was going to refund money, not because this customer is in any way deserving of it, but to keep from getting a complaint on my unblemished recordBoth points are moot at this time

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