White Rider Consulting, Inc.

I am rejecting this response because: No where in my lease or tenant Handbook does it specifically state that a basketball court can not be assembled I have asked the Property Management team a number of times to please direct me to such information, and was instructed to review the "Noise section" of both my lease and Tenant Handbook, both, which state that it is considered a "noise issue" IF there is loud noise before 6:am or after 9:pm I am aware of the space I share with my neighbor, which again is quit concerning for my family's safety, again with the police being called due to a Threat by the youngest child in the home to take their own life, causing a number of police officers to enter into our driveway and cause fear for our childrenAgain, my concern is that nothing has taken place, no court had even been assembled before a complaint was made, and the very unprofessional interaction with *** from All Pointe Properties occurred As a mother, I am able to handle the safety of my child, without the approval of All Pointe properties, and at no time, would I allow the children to practice shooting, while my neighbors car is in the driveway I should not have to take my children to a park where they would have to share a basketball court, when I can simply assemble one in front or back of my home, as this, to date has not been sufficiently pointed out as a violation of my lease In addition, we have obtained legal assistance in regards to this matter, and have confirmed that no where in the lease does it specify that assembling a basketball court is a violation of our Lease or Tenant Handbook Again, we feel we are being targeted, specifically by ***, as a result of age discrimination and would like appropriate and fair accommodations during the remaining term of our lease, as well as no further direct contact with ***

The policy is at the bottom of the front page of the website *** I recently has shredding done; around lbs of documentsWe hire *** *** to come by every months.I also sent your office a copy of my website privcy policy two months agoSomeone else asked for it

I am rejecting this response because:The policy that explains why they hold my documents hasn't been provided and is not on the websiteThe statements given as to why my documents weren't returned is also falseNo employees were threatened I left on my own willI was asked by the employee who I requested documents from to wait for the ownerWhen the owner arrived she was dismissive and belligerentI am not confident in the professionalism of this company or its motives for holding files on non rentersThe only response that will be adequate is them removing my file and shredding documents or sending me the actual policy that states why they're retaining them

My client the property owner has consulted his attorney at [redacted], Mr. [redacted].  I stand by what the attorney has told me.Further action will take place if the tenant continues to cause distruption and endangerment to surrounding and property of the landlord andadjacent tenant.I consider this matter moot. I am the legal agent of the landlord. I am not the agent for Ms. [redacted].

I am rejecting this response because: The policy states if client has an issue with how info is being held to write in I've done that. Policy also states info of tenants needs to be retained non tenant info is not included in that statement. This business making copies of my info after an in person request asking that they not isn't policy.

Ms [redacted] is a tenant under a written lease agreement. No tenant at this Duplex may erect a Basketball Hoop device ever.The duplex has very little yard space.  Although spacious interior, very little rear yard space (concrete patio) and small front yard.Additionally, Ms. [redacted] shares a...

driveway with an adjacent tenant. The adjacent tenant is concerned for her vehicle safety.No effect on Ms. [redacted]'s part was undertaken to "ask permission" prior to purchasing this device (Hoop); Additionally, the landlord'sopinion on this matter is that any type of basketball hoop would be dangerous to existing tenants and to neighbors.The Greenhaven area has many mini parks and it is quite easy to take your child and enjoy a game without having to endanger neighbors and personal property and also create an unpleasant noise factor.Unfortunately Ms. [redacted] does not understand that she must abide by rules in a multi family dwelling.  There are no biases in this matter.No vergal exchanges were made.  Most of the discussion was by text messaging.

This individual threatened my employee and asked my employee to "step outside" and settle the matter.  Although I did not overhear that part of the conversation I did walk into the office at the point where the applicant was asked to leave since he was very angry. There was a witness to this...

incident, another employee was sitting at her desk and saw heard all of Mr. [redacted]'s speech and actions; Mr. [redacted] was given his originals documents and his original application back. We retain applications when any incident occurs as this one did where a person complains or threatens an employee or myself. We do have a policy statement on our web site. Since a complaint was filed with your organization I must retain the application for legal reasons.