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White River Toyota

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White River Toyota Reviews (4)

I sincerely apologize for the troubles that Mr*** has been having with his truckIf these concerns are a result of something that our shop has done, or not done, in the course of completing other repairs, White River Toyota will cover the cost of repairWe have communicated previously with
this customer regarding the issues with his truckThe offer we presented to Mr*** still standsTo determine if the stated issues were a result of the work completed at our dealership's service department an in person diagnosis at our shop would need to take placeIt seems this would require a tow from Mr***'s home to White River ToyotaWe will gladly cover the cost of the tow if it is found that there was damage caused by our shop's previous repairs.We stand by our technicians' workThey have our customers' best interests at heartIf something wasn't done right, we will gladly fix itOur technicians are experts in Toyota vehicles and highly skilledThey receive ongoing training from White River Toyota and ToyotaHowever, everyone makes mistakes on occasionWe always own up to oursOur dealership as a whole, and our staff, takes the occasional mistake as an opportunity to learn how to do better going forward. Sincerely,*** ***Customer Relations SpecialistWhite River Toyota

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
White River Toyota is not being complicit or showing any integrity for their work that they have done in regards to my truckThey use that word "if" again and it leaves them a way out so they don't have to pay for their errors in putting my truck back together from a frame recall. White River Toyota chose money over integrity.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Someone is not telling the truth at White River Toyota. The service manager at White River Toyota told me over the phone that none of my issues with my truck would be covered by Toyota Motor Corp., because he had called them for me and asked. I called Toyota Motor Corp. and they told me the same thing. It is a dealer issue which White River Toyota does not stand by their work and now all of the sudden it would be covered by Toyota Motor Corp.? They are still using that word "if" and that leaves them a way out of not covering for their mistakes. They no that the issues with my truck is their fault but they would rather spend time debating it with me rather than fixing my truck. It only looks worse for them. I have dealt with other auto dealerships about warranty work and never had a problem other than with White River Toyota.  How unfortunate it is to see their integrity sacrificed for money.    
Regards,
[redacted]

I'm sorry that Mr. [redacted] does not find our response satisfactory.As discussed previously, this is our only remedy to his concerns. White River Toyota cannot take responsibility for damages or issues to Mr. [redacted]'s vehicle without seeing them in person. It is regrettable that Mr. [redacted] cannot take our word that we will repair anything that resulted from the original recall work. These potential repairs would likely be covered by Toyota. Toyota will not pay for these repairs without documentation from a dealership. If there is anything that is the fault of one of White River Toyota's technicians, we would cover that repair. Sincerely,[redacted]Customer Relations SpecialistWhite River Toyota

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Address: 303 Sykes Avenue PO BOX 1280, White River Junct, Vermont, United States, 05001-2021

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