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White Squirrel Enterprises

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White Squirrel Enterprises Reviews (2)

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"LINE-HEIGHT: 150%">I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received a phone call from the owner of Happy Joe's in Lancaster, WI, last night - he talked to myself and my wifeAfter talking to him and telling him what had happened, he apologized and he said that he would take care of the problemHe also told my wife that the employee did something wrong as the prices were the correct prices on the menu's and also that he does not charge for waterSo with the owner calling us and telling us that he would take care of the issue, we would like to close out this complaintThank you for your help in this matterSincerely,
*** ***

Here is my response to customer complaint # ***
Our pizza prices do match the prices on our menu They always have, and always will We would not be in business for over years if being deceitful was our practice
We do have a box charge, otherwise known as a carry-out charge, for customers who order their pizza for pick up or delivery as we are incurring an extra costWe pass that cost directly on to those that consume our product in this manner only as we do not think it is fair to build an over-all cost into the price of the pizza and charge extra for those that diat the store This is common and an accepted practice by most pizza places The real issue here is the fact that one of My Team Members did in fact make a mistake and charge these people for water This Team Member is relatively new to my business and made a mistake on entering the water into the computer and thought that because the way it was showing a price for water that we "must" charge water I have since talked with said Team Member and he now understands that we DO NOT charge for water.
I have since contacted the complainant's personally by telephone and have expressed my apologies and hopefully resolved the issue
Sincerely

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Address: P.O. Box 52203, Mesa, Arizona, United States, 85208-0111

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www.whitesquirrelenterprises.com

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