White Star Laundry Reviews (1)
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White Star Laundry Rating
Description: Dry Cleaners
Address: 904 Ninth St, Durham, North Carolina, United States, 27705-4105
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Took a uniform shirt to cleaners on sunday said to pick up Mon came at4pm ,no shirt,tuesday no shirt and no call or money given back for my loss my uniform shirt was not at store next day and was told to come back and I did the next day as its not there ,one guy said its been picked up and another says she cant find it??I need my money back or my shirt it belongs to security company,and no call back from management from this store and the young girl running the night shift kids running around the store look 2 years oldDesired SettlementMy uniform long sleave white shirt back or money to pay for another oneBusiness Response The customer dropped off a shirt on Sunday, March 6th. It was not entered into the computer due to our csr error. The shirt was not available to the customer on Monday March 7th as promised. The manager was made aware of the problem Monday Night, March 7th. The manager contacted the customer promptly at 7am Tuesday morning. The customer came in on Tuesday, March 8th around 10am and was given the uniform shirt, cleaned and pressed at no charge. In our opinion, this claim was handled internally by our management team in a very satisfactory manner. The customer has their uniform shirt, clean and at no charge within 24 hours of the promised time. Consumer Response It was returned after a stressful three days finally and after I sent complaints a manager had to retrace employees steps to locate Final Consumer Response