White Tanks Animal Hospital, PLC & Grooming

Will not recommend this place to anyone. After refusing to have her inject my fury baby with what she recommended pain medication, she yelled and started pointing finger and threatening she will report me for animal abuse. She should shoot herself with what ever pain meds she wants maybe she will be more respectful and kind to our babies.

This person the most heartless human being. She treated my fury baby with a hated heart, no compassion, disregarded my concerns, pointed fingers at me, threatened me. My fury baby will never go back to this place. She should not be in this business and no fury baby should go through what my baby and I went through. Shame, Shame.

Would not recommend this place to anyone ever! I took my dog here once and I'm sorry I did! I will never take her there again! I received a voucher from the [redacted] for a spay and when I called to make the appointment I asked about the pain meds being a requirement since I already had some for her and the scheduler told me it was highly recommended but not required. I show up to have her fixed as scheduled and they told me it was required I advised them I was told otherwise and that I had pain meds for her already. This was my first time having a dog fixed and I figured I was late for work already I'll deal with the pain med problem when I pick her up. They advised me that I already signed for the pain meds for her and when I spoke with the manager she was a complete [redacted] absolutely unprofessional and had an attitude from the start and told me if you use a voucher you have to purchase pain meds and then began to accuse me of not caring about my pet since I was saying I didn't want it when she didn't even listen to the fact already had some. I even brought it with me to show them and the tech said it was the same thing. So long story short I went from scheduled an appointment and being told I would only need to purchase the cone to spending over 80 for the same meds I already had. They even threatened to not give me my dog if I didn't pay for the meds. I don't recommend this place ever to anyone. People with vouchers usually mean they don't have a lot to spend and they don't care!

Review: This practice sent me to collections for an account that was in my sons name. When I went into the office to make an initial payment for him they had me sign something so that they could use my debit card to make a payment for him. Of course his cat was being put to sleep and I did not read the form, however, after that initial payment he then continued to make payments on the account. I am uncertain as to what his reasons were for not paying it but the end result was that he had a balance of 129.00 unbeknownst to me that was unpaid.

I only found out about this by receiving a collection letter myself in the mail and inquiring about why I was in collections for an account that was not even my own. If in fact I would have been notified personally about this debt and that I was on the account a letter should have been sent an email or letter or phone call to let me know of the status prior to sending me to collections. So I called the animal hospital and all they said to me was that I signed something when I made the payment making me responsible. Well then if I WAS in fact responsible why was I never notified of the outstanding debt? No apology, no explanation, just attitude from the office manager when I explained how upset I was. She only cared about getting the money in the front office and getting me out of there as soon as possible. I simple phone call (and they have my number because I also have an account with them that is paid) would have been nice. Very unethical and I feel I deserve a FULL refund of my money for having to deal with such unprofessional office management that let there ego get in the way of conflict resolution and effective communication.Desired Settlement: Full refund of payment.

Business

Response:

After reviewing all of the records on this account I did find that the client had paid her balance in full. The error came when a balance was transferred from her son's account to her account but all payments did not switch. After finding the error I did call and speak to the client and advised her that I have taken her information off of the other account so there is no further mistakes and apologized for sending her to collections. I advised that if she would like I can reverse her payment that she made to pay the balance off since the balance due is not hers. After making a quick call to her son she decided to have the payment reversed. I advised that since it was a mistake on my part if her son is able to make good faith payments I will keep this account in house and leave out of collections. I contacted the collections agency and verified with them that the client's credit would not be affected. The delay in response was due to checking with the collection agency once again, 2 weeks later, to confirm that this was not reported on the client's credit report, and this was confirmed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and the resolution is satisfactory to me. I consider this complaint resolved.

Regards,