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WHITE'S BUILDING SERVICE INC

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Reviews WHITE'S BUILDING SERVICE INC

WHITE'S BUILDING SERVICE INC Reviews (6)

I have refunded *** ***'s credit cardI searched my credit card statements and it shows the return went through on 3/18/for the amount of $on credit card number ending in ***I called her today and left her a voicemail
Element Payment Services: Transaction ID:*** Approval #: ***
Ticket# ***
Amount: $
Thank you,
Megan ***

Times New Roman"'>I just received this letter yesterday on the 17th, so I apologize for not getting back soonerI have already handled this issueThe client was contacted last Monday regarding a no call no show for her boyfriend *** ***Massage Envy's policy is for no-call no shows to be charged full price for the missed sessionWhen *** *** booked an appointment for her boyfriend *** *** her credit card was put on file to hold the appointment*** told the manager that *** never made a second appointment and that we should not have had him on our schedule againWe explained to *** that we would give him a one time courtesy pass and would refund the charge of $and she said that would be fine
Thank you,
Megan ***

What sounds good would be an apology from MASSAGE ENVY for they called the police on meI spend a lot of money at your conpany and I was treated like trashSo heres the actual events that took place after an hour facial and an hour massageWhen finished I dressed and I am a tiny girl,how can a blanket that big fit on my person? My purse is always filled with junk and I shoved my jacket in there with everything was in there, there was not even room for a blanket of that size to fit in my purse even if it was emptyI would have been happy to empty the contents of my purse but no one asked they called the cops insteadIs this how you treat your customers? I still have credits and was told by the officer theyre canceling my account when I have at least hours leftI also posted my story on facebook to my 2,friends several people I told this to were about to go get one I even brought a new member she wants too cancel her accountI would like to be reimbursed for the massages that I have left and I will continue to tell my story about your company and it's unethical practicesI did however have a membership with you guys probably 4-years ago and I had credits & I never got to use them

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.My appointment was for a time massage scheduled November 5, I cancelled the appointment in advanceI have never had any form of membership to that company beforeI don't understand why I would have a month freeze on anything, when I have never even been inside their building, let alone a member ofI never received ANY services, so to say I had used some, but not all hours, is not trueI just wanted to cancel and get my $backI would have NEVER considered this place if I knew it would have been this big of a hassleHighly disappointed, and would never consider going back at a later dayRegards,*** ***

In reference to id ***...she had a month freeze which was put in effect on 8/7/She had an appointment on 1/5/and on that date her membership was
unfrozen and she used one of her hours she had built up and was not charged on the 5th for anythingOn that date she also filled out a cancellation form which means her membership expires on 2/04/It is a day cancellation notice so she was charged for her last membership payment on 1/26/in the amount of $From the date of cancellation 1/5/15...she had days to use her unused hours in which she has not returned to useThat is all on the cancellation form in which my manager explained to her before she signed the formIf you have any questions, please contact me or my manager *** at
Thank you*** *** Director of Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did receive a call from Megan on the date she indicatedI advised Megan that I should not have been charged for another individual's sessionI did indicate a follow up appointment was not scheduledMegan advised she would reverse the charge and for me to call back if the funds were not returned in two daysI called Megan today and I did not receive the callback I was offeredThe funds taken from my account without my authorization have not been returned.
Regards,
*** ***

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