Initial Business Response / [redacted] (1000, 5, 2016/03/30) */ MsW***, I am sorry that you had that happen, however I will assure you that our Certified Technician had no reason to touch that shield when tightening the beltsWe only charged you for the work we performed and our labor rate is the cheapest aroundYou explained that you had the alternator replaced somewhere else and perhaps they are responsible for the shield?! Either way, I would love to talk in person about it and feel free to stop by anytimeThank you
Initial Business Response /* (1000, 5, 2016/03/30) */
MsW***, I am sorry that you had that happen, however I will assure you that our Certified Technician had no reason to touch that shield when tightening the beltsWe only charged you for the work we performed and our labor rate is the cheapest
aroundYou explained that you had the alternator replaced somewhere else and perhaps they are responsible for the shield?! Either way, I would love to talk in person about it and feel free to stop by anytimeThank you
After researching this case I have come to the conclusion that a full refund should be given to the customer A check for will go out to the customer on 8-19- Thank you.Jeff W
Initial Business Response /* (1000, 5, 2015/08/24) */
Ms*** did purchase a vehicle here in June and all paperwork was completed and she moved from a Ford Escort to a Ford FocusHer payment was $per month and after reviewing the deal, the Trade Amount, Sale Price, and interest
rate were all fairAfter the purchase I was contacted by many family members regarding the saleAll indicated that Ms*** could not afford the payment and that she is on a limited budgetAfter many discussion I decided to purchase the vehicle back and payoff the loan on the Focus...sales tax, fees and allI thought this too be fairI have been in discussion with *** *** and he also thought this to be fairThey have since found a Focus for $including tax*** has indicated that he has no problem with our dealership moving forward and I wished he and his family wellBrian G
Initial Business Response / [redacted] (1000, 5, 2016/03/30) */ MsW***, I am sorry that you had that happen, however I will assure you that our Certified Technician had no reason to touch that shield when tightening the beltsWe only charged you for the work we performed and our labor rate is the cheapest aroundYou explained that you had the alternator replaced somewhere else and perhaps they are responsible for the shield?! Either way, I would love to talk in person about it and feel free to stop by anytimeThank you
Initial Business Response /* (1000, 5, 2016/03/30) */
MsW***, I am sorry that you had that happen, however I will assure you that our Certified Technician had no reason to touch that shield when tightening the beltsWe only charged you for the work we performed and our labor rate is the cheapest
aroundYou explained that you had the alternator replaced somewhere else and perhaps they are responsible for the shield?! Either way, I would love to talk in person about it and feel free to stop by anytimeThank you
After researching this case I have come to the conclusion that a full refund should be given to the customer A check for will go out to the customer on 8-19- Thank you.Jeff W
Initial Business Response /* (1000, 5, 2015/08/24) */
Ms*** did purchase a vehicle here in June and all paperwork was completed and she moved from a Ford Escort to a Ford FocusHer payment was $per month and after reviewing the deal, the Trade Amount, Sale Price, and interest
rate were all fairAfter the purchase I was contacted by many family members regarding the saleAll indicated that Ms*** could not afford the payment and that she is on a limited budgetAfter many discussion I decided to purchase the vehicle back and payoff the loan on the Focus...sales tax, fees and allI thought this too be fairI have been in discussion with *** *** and he also thought this to be fairThey have since found a Focus for $including tax*** has indicated that he has no problem with our dealership moving forward and I wished he and his family wellBrian G