Whitefacet

Initial Business Response /* (1000, 12, 2015/06/24) */
Here is our reply to the complaint made by *** *** about Paramount Flooring Lloydminster
Regarding complaint #We had to return after the house was cleaned because the quartz tops were not installedI admit my guys left an untidy
job site but they were to return the next day to siliconeWhen I got the call I immediately went to the residence to give it a wipe down and when I left the areas were as clean as the cleaners had left themA portion of our splash tile had been removed as the cabinet people had made a mistakeMy tile setter did not silicone as he thought he would finish it all up when he went back for the call backWhen a different crew went to finish it up they came back and said he wasn't happy with his splashI told him if he wasn't happy with the pattern and grout spacing we would change itFunny thing is he changed from black glass to white glass, and then added stainless steal mosaics behind his stoveI re did it and charged him no extra for the different pattern and more expensive productI at no time said the installation the first time was wrong and neither did my crewWe met on a Sunday morning on a long weekend at my store to discuss back splash lay out and even thickness of grout jointsI made the notes on the front cover of the file(picture attached)He watches us doing the install for days on his security camerathe day we are grouting he texts me the pattern is wrongif he wanted to change his pattern, why not let me know the first day? Regarding his floor, my installer called me to come inspect it when he noticed the manufacturing issueI told him to grout part of the floor and I would see how it lookedin the lighting in the house it looked fine so I instructed him to carry onthere were problem tile out of tilesthere was no mention as the house was completedhe did his walk through with his builder and nothing was mentionedtwo months later he has a problemThere were boxes of tile left over which we used and I ordered more tile and replaced the boxesI have sent pictures of the problem and the repairThe supplier is not covering any of the cost as we installed them in the first placeThe repair is perfect*** *** was leaving to visit family that week of repairs*** I did not bill him $for extra tile*** I have sent the texts he and I exchanged at the end of the repairI made sure floor tiles were done and looked goodI made sure all grout was fixed and silicone was doneI installed more expensive tile to his backsplash and did not bill him extraI supplied new drywall to the splash repair at my expensewe changed the pattern from what he asked for on the first install to the pattern we agreed on for the 2nd install***
Attached is a zipped file with all the pictures and texts that I haveIf you have any questions please feel free to contact me
Thanks
*** ***
Paramount Flooring
Lloydminster, AB
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Initial Consumer Rebuttal /* (3000, 14, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Regarding complaint #When I called *** I specifically asked if his guys were coming back, he said they were not, that is why he came and did it himself, why would he come do it himself if he knew his guys were coming back? Why would he not tell me that initially? As he said in his response, his guys were coming back the next day to silicone, but they never did come back, not for another months ***
*** is making it sound like the reason the backsplash was changed is because I was not happy with it, again, not trueI wanted it changed because when his installers came back two months later to finish the tile job they informed me that the tile had been installed poorly(in a patterns fashion), that the grout would all eventually fall out, and that they said the install made them look bad as employees of paramount! ***
*** said he would replace the backsplash, I would have to be "stupid" to think that a business owner would change a whole kitchen backsplash for free and replace faulty floor tiles for free just because the person who paid to have them installed wanted to change them to something that makes hime happyNo, the reason *** agreed to change these things was because they were his mistakesLie #
Since the tile was being replaced anyway, that is why I decided to go with a different tile, now that the house was completely finished, I could see what would look better in that spotIs there something "funny" about choosing a new look since the tile was being replaced anyway?
*** did not respond at all to forgetting about our meeting on Saturday, he conveniently mentions the Sunday meeting on a long weekend like he is doing me a favour for meeting up with me after he forgot about our meeting on Saturday
On that Sunday meeting I took a picture at Paramount flooring of the layout, tile spacing and grout colour to make sure there were no mistakes again, ***
The reason I didn't say anything about the tile pattern is because I couldn't see the pattern until the grout was being installed, due to the tiles being white on a white wallWhen I did notice it, I immediately contacted ***
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