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Whitehouse Bowery Hotel

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Whitehouse Bowery Hotel Reviews (1)

Review: There are two main complaints about the hotel:1. One of the "rooms" we rented was infested with bedbugs. My friend had over 30 bites on her body. This issue was address and a refund given for the room, after the second night (Saturday [redacted] October).2. The lesser issue, but the one that has not been addressed or resolved by staff, was that my "room" was not secure. There are no ceilings, just wooden latticing over the tops of the walls. The "room" I was assigned had imcomplete latticing; there were gaps of approximately 18 x 24 inches which a person could easily slip through. I did not feel that I or my belongings were safe in this "room" and asked the desk clerk if I could move rooms. He refused, saying that security concerns were "not a valid reason" and that if I didn't like it, I should leave -- but with no refund. I also raised concerns about the bedbugs in my friend's "room" and that there was no soap in the bathroom, which is also a health concern. The desk clerk then refused to charge my phone, which was the only phone charging service offered by the "hotel" as there were no plug outlets in the "rooms." (I am using quotation marks as the "rooms" are about 4 feet by 6 feet and more like jail cells.) The desk clerk's behaviour was completely unacceptable even for a budget accommodation, and his ignoring of my complaint on Saturday morning about the bedbugs led to my friend's needing medical attention on Sunday. We also had to spend money on phone calls from an international mobile phone to find an urgent care centre that would accept her travel insurance.Desired Settlement: I would like the full amount for both rooms refunded, rather than just the cost of one room. I would also like for any costs of phone calls and medical attention to be reimbursed, and this information forwarded to the authority that regulates hotels in New York City.

Consumer

Response:

At this time, I have not been contacted by Bowery's Whitehouse Hotel regarding complaint ID [redacted].

Sincerely,

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Description: HOTELS

Address: 338-340 Bowery, New York, New York, United States, 10012

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