WHITEHOUSE LAWN CARE LLC

---------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Tue, Oct 4, at 3:PMSubject: Fwd: Whitehouse Lawn Care, LLC ---------- Forwarded message ----------From: Lisa W*** *** Date: Tue, Oct 4,
at 2:PMSubject: Whitehouse Lawn Care, LLC Greetings,We have made several attempts to contact Revdex.com to respond to this horrific and allegation against our company. We understand that you may be extremely busy with servicing other clients. We decided to respond via email to address *** ***'s complaint.*** *** signed a contract with Whitehouse Lawn Care, LLC acknowledging monthly payments are due at the 1st of each month. This is highlighted very well in the contract prior to the customer's potential signature.Although, we typically honor a few days grace period None the Less, *** *** made late payments consistently every month beyond the grace period thus nearing almost 30days late. In June 2016, Whitehouse Lawn Care, LLC sent out a notice to all of its' clients notifying them that our payment policy had changed and that we no longer would be accepting checks. In that letter we offered our clients payment options:1. Maintain customer's card information on file for automatic chargeInvoice customer via email where they have the private discretion to put in their personal information3. Go to our website and use the Pay Pal system there.Out of all of our clients, for some reason *** *** appeared to respond to the notice as though it was a personal attack against her. She stated that she would not be using our services next year. I responded to her email letting her know that she was welcome to terminate our services immediately if she felt incovenienced in anyway. And that she did not have to wait until next year to cancel services. She reponded in a manner in which she wanted to continue services by selecting payment option 2. Once she made this decision, she was fully aware again of our payment policy with specifics; the due date and the payment options.Moving forward *** *** continued to make late paymentts after being invoiced to her email address. At two different occasions where she claimed she did not receive the invoice. The first time she claimed her computer was not working At some point, Whitehouse Lawn Care, LLC was even generous enough to offer her a customized solution plan that would assist her getting her payments in on time. That offer allowed her to PICK HER OWN DUE DATE each month. Something that we did not offer to any of our other clients.She declined this offer and continued to make late payments at her own will. Dishonoring and Disrespecting our company's payment policy. Thus leaving our company no other alternative but to send her a notice making her aware of the next potential steps Whitehouse Lawn Care, LLC would take against her if she failed to make payment.Upon receipt of that notice. We were highly offended that *** *** opted to lie to the Revdex.com creating a bogus story, thus leaving out all the factors leading up to the letter she received from us. Not to mention that we are offended that she left the most crucial detail out which was us offering her a customized payment plan to suit her personal needs.We have included *** *** on this email as a bcc because we want Revdex.com to hear our side and standpoint with all of the facts. Where its clear in the open with all partiesPlease see below the Certified Letter after meeting with our Legal Team sent to her ASAP after we received your letter stating she filed a complaint We granted her wishes and terminated her contract immediatlely, and we did not charge for any of the services that had already been rendered to her Thus leaving her free and clear of any debt to us, as well as free and clear of a derragtory claim on her personal credit However, after she received the attached email, she replied via email and said that she too is a business owner and had empathised with the frustrations of collecting a timely payment. Totally contrary to what she presented her claims to Revdex.com. What's most baffling in this matter is that she admits she is a business owner. Well if this is fact. Certainly, *** *** has her own payment policy for her own business and would not want anyone to disrespect or dishonor her business policies Whitehouse Lawn Care, LLC is nearing years of business and has never endured any complaints prior to this one. It is our mission to treat all of our customers with dignity and respect. Although *** *** did not reciprocate the same who is a business owner herself. Our legal team advised us to notify her that she potentionally could be responsible for slander and liebel as she did not tell Revdex.com all the facts which included a custom payment plan. Thus leaving our company and our legal team to believe that she was on mission to cause public damage.We forgive *** *** for her behavior and would hope that she has taken time to reflect and see that it was never our intent to harm her or her credit. But to provide her with readily options, which was to pick a due date she could live with.We thank Revdex.com for this platform and opportunity to address this matter. We wish things were on better terms with *** ***. None the less, we wish her well in her future personal and business endeavors.Kind Regards,Maurice W***Lisa W***CEO'sWhitehouse Lawn Care, LLC###-###-####Sent from my ***Begin forwarded message:From: Lisa W*** *** Date: August 30, at 11:03:AM EDTTo: *** Subject: Revdex.com-Termination of ContractCERTIFIED MAIL RECEIPT*** *** ***
*** *** *** ***Ashburn, VA ***August 30, 11:amRE: Termination of ContractGood morning *** ***,After meeting with my wife Lisa this morning and reviewing the facts, emails, and documents along with discussing the matter with our attorney. We will not be billing you for your most recent mows. This is a executive decision that was made among our team and legal I am second CEO of my business. My company, Whitehouse Lawn Care, LLC is not interested in further contact nor any further monetary transactions with you After reviewing your statements to the third party, Revdex.com. You claim in your own words that my wife stated that you were rude, and our worst client etc And that she sent you a rude email. My wife has had no communication with you other then via email.We value each and every one of our customers, and pride ourselves on customer service. We also respect and honor the Revdex.com as this company has a proven track record to be a superior platform for assisting customers and businesses in dispute matters Whitehouse Lawn Care, LLC has morals and integrity and we are offended by your allegations to the Revdex.com, thus alerting us that there is some personal vendetta. Due to your actions and claims against Whitehouse Lawn Care, LLC we have sought counsel for potential liability of slander/liebel. No further contact will be warranted at this time Sincerely,Maurice W***Co-CEOWhitehouse Lawn Care, LLC###-###-####On Aug 30, 2016, at 7:AM, *** wrote:Good Morning,I accept the termination of our Annual Maintenance Contract immediately. I will make certain that any outstanding balance is paid in full I am a small business owner and understand the frustrations of running a business and collecting payment. Your *** invoice system does not work and I don’t appreciate being accused of trying not to pay a $invoice when I didn’t receive it. Your threatening emails and harassment was the reason I needed to alert the Revdex.com I appreciate the very few months of mowing done by the crew. Please bill me for the outstanding balance so I can settle up right away.-*** ***_____________________________________________________________________________...⇄ Aug 22, 2016, at 7:PM, Lisa W*** *** wrote:Hi ***,I am actually lost for words. Your email has never changed in the *** database since we switched to using their system. I have checked with *** and their system shows that there were invoices sent over in the past two weeks to your accurate email. The third went this morning Nothing has changed. In fact, my husband cc himself on all the invoices by *** sent to you and we checked his personal email and he has received the past invoices which are related to your past due amounts for August.Actually, out all of my clients you have been the most difficult with paying. From getting upset about how you choose to pay with check vs credit to every excuse as to why your lateIncluding sending a rude and disrespectful email saying you would not use my services again.I am years old and I am working on being a better person and having a closer relationship with GOD If it makes you feel good at the end of the day to behave this way so be it. I have to focus on the clients that mean us well and respect my business.You figure it out When you do, you owe me $which includes the late fee for August. You have seen my husband and my workers mowing either your property or your neighbors. And, have backed out of the driveway knowing you owe us money.I can do without the $60-$a month, it does not make or break me So as of today, we would prefer to no longer do business with you. And your full charges would include today's mow of $ Grand Total $115You have a blessed day.Lisa W***CEOWhitehouse Lawn Care, LLC* *** *** ***
Sent from my ***On Aug 20, 2016, at 12:PM, Lisa W*** *** wrote:*** ***,This letter is to inform you that a $late fee will be added to your account at COB today for non payment which was due on the 1st of August A reminder notice went out to you to pay no later then yesterday. And we did not receive payment. Our company is service based providing upto month of services to you. We expect prompt payment after services have been rendered.Unfortunally, if the account does go any longer past due I will be forced to send the account to Loudoun County District Court for a judgement against your credit or to a third party for collection agency.In a previous letter I a asked you would you like to schedule a set date to make payments. And you responded that you were having a issue with your computer. None the less, we have been providing services to you for several months now and have communicated our payment policy to you along with the payment expectations highlighted in the contract you signed.If I have sent this message in error please disregard. If I have not, please make your payment today before pm. If you fail to do so, your mowing serices will be terminated effective Sept 20th, 2016. And I will enforce either legal action or collection action against you.Kind Regards,Lisa W***CEOWhitehouse Lawn Care, LLC###-###-####Sent from my ***