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White's Mountain Motors

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White's Mountain Motors Reviews (7)

Here is the response to [redacted] K [redacted] ID#[redacted]
 
                The customer had their timing belt replaced at our shop on 10/17/2012 with 69518 miles.  The repair work was done by a manufacturer certified mechanic.  The...

customer also brought the vehicle in on 4/23/2013 with 71446 miles for an oil change on this vehicle.  At that time the vehicle was operating as designed and there was not any issues with it (1,928 miles later).  The type of repair we performed, replacing the timing belt, is not the type of repair you could do wrong and have the vehicle drive off the lot.  The engine is an interference engine and if installed incorrectly there would have been immediate engine damage.  The customer then brought the vehicle in on 1/13/2014 with 73166 miles with the complaint of engine no start.  It should also be noted that the customer stated this happened after being stuck in a snow drift with the vehicle (this is notated on the repair order).  There is a possibility of engine over-revving when stuck.  The diagnosis was that there was a catastrophic engine failure and the engine would have to be replaced.  The broken valves, spark plugs, and such the customer mentioned would have happened with a catastrophic engine failure with an interference engine.  To state that it was due to a repair that was done 3,648 miles and 16 months earlier is unjustified and unfounded.  As stated earlier, if the repair was done incorrectly to start with, the car would have not operated as designed and have engine damage even before the customer picked up the vehicle.  Plus, the vehicle was seen 1,928 miles later and operating as designed.  There are many factors that can attribute to the catastrophic failure of an engine.  The customer has never contacted me about any of these issues or asked to speak with me.  I would have been more than happy to have discussed this with the customer personally.
 
 
Brad Follensbee
General Manager
White’s Mountain Motors
###-###-####
Signature

Complaint: [redacted]
I am rejecting this response because: We did nothing to make the timing belt break in this short of time. This belt should of lasted an easy 40,000 miles if driven correctly with regular maintenance which is what had taken place. The manufacture recommends the belt be replaced every 60,000 miles. Spark plugs do not break on the outside of the engine where the plug wire attaches when a timing belt breaks. Bolts don't get sheard off on pulleys when timing belts break, this came from trying to force the engine to turn over.
As far as contacting Whites, we had a hard time getting any response or phone calls returned from them on what the issue with the engine was. We went to the place of business most times as phone calls would not be returned. It was a month getting them to tell us the engine needed replaced.
I can promise Whites at no time was there any issue of "Over revving the engine". You have no idea how my wife drives, over revving the engine DID NOT happen.
Only two things could have made this timing belt break as it did, faulty part or it was never replaced in the beginning as we requested and was charged for.
[redacted]

It says right on the flyer next to the match game "if you pulled a pair of matching numbers, you have definitely won one of the prizes listed"  It then list the prizes you are eligible to win.  The numbers that he matched do not even have dollar signs next to them, so it is his...

interpretation that those numbers represented money.  Next to the recipient's name it stats Winning # and then a number.  That number must be matched at the prize board furnished by the insurance company to see which prize is awarded to the customer.  Odds of winning each prize in on the flyer.

Complaint: [redacted]
I am rejecting this response because:
It was made very clear to me upon signing that I didn't have a choice and the extended warranty was mandatory by Credit Acceptance. The car has severe suspension issues, the transmission was not fixed and still shifts hard, and the reason I kept the car is because I was brought into a back meeting room and was basically threatened to either take the car or to leave it there and move on. I needed a car and that was not an option. Whites Mountain had a duty to make sure the vehicle was operable and not in jeopardy of breaking down or in danger of putting it's occupants in harms way. Nothing was fixed and the vehicle is only getting worst. 
Fix the vehicle and by that I mean everything that is wrong with it. Including the recallarecall a that are currently active and this will all be put to rest
Regards,
[redacted]

The flyer clearly says that if you pulled a pair of matching numbers you have won one of the prizes listed.  One of the prizes is $25,000 or a new [redacted].  No where does it state that the pair of matching numbers is the amount of money you won, that is this customers interpretation, but is incorrect.  The customer won a $5 [redacted] Gift card.

Complaint: [redacted]
I am rejecting this response because:
If they numbers on the card were meant to be just numbers to mmatch, the card shouldn't be called a Mega Money card. The implication is that the numbers represent money. The flyer itself states nothing about that card leading people to take the implication of the card how they want. 
Regards,
[redacted]

I just wanted to inform you that I emailed the General Manager Brad and he immediately called me back and after he inspected the car he offered me a full refund. 
 
 
Thank you,
[redacted]

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