Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The only solution they offered was to refund the $8.67 that would have been the 5% prepaid discount on each of the transactions. They told me it was basically my fault for not catching the overcharging by the extra line sooner and I was out of luck, but they did go and change the website. They did not offer any resolution to the extra $53.20 I was overcharged for the 3 Rd line they snuck in without listing that there was a 3 line minimum. As for running more adds with them, I ran 1 final add with them as they are the only option to reach an audience in our area by newspaper and I did so to at the least make use of the pathetic $8 credit. I am not satisfied with their solution or their customer service with this matter.
Regards,
[redacted]
I received a call from a very understanding and helpful gentleman with the Daily News Record. I felt like I was treated professionally and respectfully. The website was updated to let others know of the 3 line minimum and the gentleman made amends for the amount I was over charged. I would be happy to continue using this news paper for advertising and feel like I spoke to someone who understands customer service. Mistakes happen in every business, it's unavoidable, it's how they are handled that matters.
Regards,
[redacted]
We appreciate the fact that the customer discovered an error in our online order entry system, which has since been corrected. We have had direct discussions with the customer to reconcile the billing errors and credits have been issued. In fact, the customer has continued to place...
Spoke with *** again on Monday 4/and did reconcile the billing issues and the customer was satisfied with the credits
*** ***r
Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The only solution they offered was to refund the $8.67 that would have been the 5% prepaid discount on each of the transactions. They told me it was basically my fault for not catching the overcharging by the extra line sooner and I was out of luck, but they did go and change the website. They did not offer any resolution to the extra $53.20 I was overcharged for the 3 Rd line they snuck in without listing that there was a 3 line minimum. As for running more adds with them, I ran 1 final add with them as they are the only option to reach an audience in our area by newspaper and I did so to at the least make use of the pathetic $8 credit. I am not satisfied with their solution or their customer service with this matter.
Regards,
[redacted]
I received a call from a very understanding and helpful gentleman with the Daily News Record. I felt like I was treated professionally and respectfully. The website was updated to let others know of the 3 line minimum and the gentleman made amends for the amount I was over charged. I would be happy to continue using this news paper for advertising and feel like I spoke to someone who understands customer service. Mistakes happen in every business, it's unavoidable, it's how they are handled that matters.
Regards,
[redacted]
We appreciate the fact that the customer discovered an error in our online order entry system, which has since been corrected. We have had direct discussions with the customer to reconcile the billing errors and credits have been issued. In fact, the customer has continued to place...
additional ads with our publication.