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Whitetail Electronic Security Systems, Inc

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Whitetail Electronic Security Systems, Inc Reviews (1)

Review: In March 2012, I contacted Whitetail Electronics. I explained I live in a high-crime area, alone and I need to be able to see if anyone is on my property while away as well as have recordings 24/7. Whitetail Electronics advised of a wireless system stating this system would be "Perfect" for me. The wireless receiver can go up to 120' so no need for wiring and then a separate video recorder can be purchased which will record 24/7. I purchased two cameras, a wireless router-to connect the cameras and video recorder to my wi-fi for Internet viewing. Shortly after installation, they had to REPLACE the original video recorder, and they suggested hard-wiring my rear camera at an additional cost to me - for wiring. Periodically over the last 2 years, I have had no service many times. In order to avoid costly service calls, I called Whitetail and they advised me to reset breakers, GFCi's, shut the whole system down, and advised maybe the company was doing updates. Eventually the service did resume. However, in March 2014, I again found no front camera texts and no video recordings for some time. I contacted the Manufacturer directly to avoid a service call and avoid having to take off work. They advised the same - couldn't determine reason. Whitetail had to come. Whitetail took my SECOND malfunctioning video recorder, replaced the wireless receiver and ordered a new front camera. In the mean time, the rear camera is not working. EVERY PIECE of Equipment has failed. I am still waiting for the video recorder and front camera to be returned - and rear camera not working. This will be the THIRD video recorder. Also, I had to pay one year of monthly service up front in March 2014. Right after sending in the up-front payment, my system failed = NO SERVICE and paying for service. Whitetail was contacted in April as soon as I noticed. Sometimes when you don't get recordings or texts, you just think there is no activity. I don't know an exact date it stopped working properly.Desired Settlement: Two camera $325 (x2)=$650, video recorder= $580. The annual monitoring = $238.80. I was charged extra to hard-wire the wireless system, charged to analyze the failing IVR/failing camera, and will be again charged for installation of wireless connector (WAP), video recorder (IVR), both cameras. For ALL pieces to break, I want an amicable agreement/settlement. I have contacted owner - just argument. If they give an amicable refund, they can keep the brand new IVR, new Camera, and new wireless.

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Description: ELECTRONIC EQUIPMENT & SUPPLIES-SERVICE/REPAIR

Address: 3208 Peach Street, Erie, Pennsylvania, United States, 16508

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