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Whiteville Housing Reviews (1)

On the morning of September 23rd, [redacted] came in to our showroom looking to replace his transmitters and Keypad for his 3 garage door electric openers. Once determined on which automatic door opener system he had, we provided him with the proper transmitters. Four days later on the 27th...

of September [redacted] came back in to our show room, stating the devices didn’t work and that two of the 3 buttons worked on his transmitter which allowed accesses for 2/3 doors. We were able to troubleshoot the transmitters and explain to [redacted] that the devices indeed do work and that there might be something peculiar about this residence. We then determine that in order to get to the bottom of this, he may need to have a Residential Service Technician come out to service his garage door openers as there may be a problem with his automatic door openers. [redacted] declined the service because he didn’t want to pay for a service call of $89.At that point, we exchanged the transmitters just to eliminate the possibility that there is manufacturer defect with the transmitters. Even though, we have a policy of no returns on opened electronic items. On October 2nd [redacted] called in and requested a service call for the transmitters for the 7th of October.Once on scene our technician was able to troubleshoot all 3 openers and transmitters and determined that his openers were 20 year old and that in fact the transmitters worked and that the 3rd button operation is used for a dip switch operation and not a rolling code design which were the customer’s door openers.  We then changed customary $89 service call charge by $53 down to $36, to order to appease the customer,  but customer still refused to pay.Please find the copies of the bill as well as the ticket of the service call.We feel that we have exhausted every single avenue of providing adequate customer service. We provided customer service in our showroom twice, plus going to a customer home for $36 and the customer still refuse to pay. Imagine if you bought TV remotes at a local electronics store, complaining about the how remotes work, insisting on an at home service call but still refuse pay on the much reduced charge.

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Address: 953 Antioch Church Rd, Whiteville, North Carolina, United States, 28472-5025

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