The rim was done on 05/10/2016. The Rim was the hold up in this whole process. As we do not build the Rims ourselves, we have no control over the manufacturer's time frame. We did ask for said rim to be rushed and talked to the rim builder every chance we got to find out where
the rim was in its process. We were at our office all day and we did not receive calls from Mr*** until hearing from his wife. *** then proceeded to tell her that it would be done on 05/10/2016. We did offer to ship said rim and tire at no further cost to Mr***We did refund the monies in check form. Which did indeed get returned by our bank (we are investigating and complaining to our bank about this incident as it most defiantly should not have been returned at all)
On Thursday, 05/12/2016. Mrs*** called to say the check was returned. We offered a money order instead. Mrs*** then stated she wanted it by the end of the day 05/12/2016. Some other items were said to *** that shall not be repeated but were of a threatening natureAt appromiatly 3:Mrs*** picked up a Cashier's Check in the name of *** *** for $460.00.
All complaints have been on items that are not within our control, IE custom orders, and all customers have been refunded promptly when asked. We cannot control the nature of Social Media sites and cannot control the negative reviews that come from it even though we try. Most complaints come from people not in our customer data base
As for the name changes which I was not able to address with Mrs*** even though she brought it up, yes we have had some name changes over the past several years, times in the past years. Being basically accused of changing names to "hide" is outright false. We bought the company with one name, changed it to our suiting and finally this year we introduced our new services and with that our new and final name change
Thank you for reading this response. In summary, we did refund the monies in Cashier Check on 05/12/2016. We wish Mrand Mrs*** all the best and have fun with your truck-***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello, my name is *** ***I sent a complaint against Classic Whitewall Tires in Orange County, CaliforniaI contacted them after I received your email reply, and the response was the same*** *** is in charge of salesShes given me the same answer for months, that my tires were in processSince my bankcard was debited February 12, 2014, I was told that my $1,nonrefundableThey have made custom tires for me for years and I've never been treated this wayThey've made me blue tires and they didn't take that longSomethings going on and I dont know what it is, but now I just want to be properly refundedI hate that it has come to this, but if they couldnt make the tires, they should have informed mePlease help me, I live in Illinois and dont have transportation to travel to California to see about my tiresI would like to continue my complaint against Classic Whitewall Tires because thats wrong to take advantage of a good, and extremely patient customerThank You!
Regards,
*** ***
The items she has requested have been special ordered and will be out of the factory soon. The factory does not normally do this type of item and it is a custom built special request item. The factory has had to redo the...
tires 3 times now to get the right specifications. They have asked for another 2 weeks to make sure there are no defects in the product.
We were contacted by Ms [redacted] and agreed to refund the money Check was sent out 06/24/check number *** [redacted]
The rim was done on 05/10/2016. The Rim was the hold up in this whole process. As we do not build the Rims ourselves, we have no control over the manufacturer's time frame. We did ask for said rim to be rushed and talked to the rim builder every chance we got to find out where
the rim was in its process. We were at our office all day and we did not receive calls from Mr*** until hearing from his wife. *** then proceeded to tell her that it would be done on 05/10/2016. We did offer to ship said rim and tire at no further cost to Mr***We did refund the monies in check form. Which did indeed get returned by our bank (we are investigating and complaining to our bank about this incident as it most defiantly should not have been returned at all)
On Thursday, 05/12/2016. Mrs*** called to say the check was returned. We offered a money order instead. Mrs*** then stated she wanted it by the end of the day 05/12/2016. Some other items were said to *** that shall not be repeated but were of a threatening natureAt appromiatly 3:Mrs*** picked up a Cashier's Check in the name of *** *** for $460.00.
All complaints have been on items that are not within our control, IE custom orders, and all customers have been refunded promptly when asked. We cannot control the nature of Social Media sites and cannot control the negative reviews that come from it even though we try. Most complaints come from people not in our customer data base
As for the name changes which I was not able to address with Mrs*** even though she brought it up, yes we have had some name changes over the past several years, times in the past years. Being basically accused of changing names to "hide" is outright false. We bought the company with one name, changed it to our suiting and finally this year we introduced our new services and with that our new and final name change
Thank you for reading this response. In summary, we did refund the monies in Cashier Check on 05/12/2016. We wish Mrand Mrs*** all the best and have fun with your truck-***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello, my name is *** ***I sent a complaint against Classic Whitewall Tires in Orange County, CaliforniaI contacted them after I received your email reply, and the response was the same*** *** is in charge of salesShes given me the same answer for months, that my tires were in processSince my bankcard was debited February 12, 2014, I was told that my $1,nonrefundableThey have made custom tires for me for years and I've never been treated this wayThey've made me blue tires and they didn't take that longSomethings going on and I dont know what it is, but now I just want to be properly refundedI hate that it has come to this, but if they couldnt make the tires, they should have informed mePlease help me, I live in Illinois and dont have transportation to travel to California to see about my tiresI would like to continue my complaint against Classic Whitewall Tires because thats wrong to take advantage of a good, and extremely patient customerThank You!
Regards,
*** ***
I have been in contact with Ms. [redacted].
The items she has requested have been special ordered and will be out of the factory soon. The factory does not normally do this type of item and it is a custom built special request item. The factory has had to redo the...
tires 3 times now to get the right specifications. They have asked for another 2 weeks to make sure there are no defects in the product.
[redacted]
We were contacted by Ms. [redacted] and agreed to refund the money. Check was sent out 06/24/14 check number [redacted].
[redacted]