Whitewater Coaching & Consulting Ltd

This has been answered with attachments It was done 2/18/

This has been answered with attachments. It was done 2/18/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Even with the email sent concerning the return policy, the customer service agent when she called had incomplete information and stated all products were not returned, when all products were returned At the very least she could have her facts straight before she placed the call The twenty percent restock is bad customer service
Regards,
*** ***

Attached, is the email sent to the customer explaining the restock fee if items are not returned to us, even if they are received from the manufacturer.  Also attached is the return policy listed at the website the customer ordered at.  There is nothing further we can do.  The...

customer will not receive her fee back.

Because they have a policy and make you aware of it, they need to have it clearly stated on their website or catalog for your confirmation.  How do I know the policy even existed until I questioned it?  When the customer service representative called me concerning the returns, I expressed to her that I would be making a complaint with the Revdex.com over the 20% restocking fee.  Also, they had not even attempted to contact the facility in Georgia to see if the fifth set of scrubs was returned.  They jumped to conclusions that I had only returned four sets.  They should do their research before having customer service make a call to the customer.I am requesting the 20% restocking fee be reimbursed. Thank you-[redacted]