The consumer order placed at the store July did not translate to an order for us, the manufacturer, until August The furniture shipped August [redacted] has the product transit time is calendar days Whitewood has not misrepresented itself with respect to this consumer
The consumer purchased a solid wood dining table in April She reached out to us, the manufacturer, on November 1, to complain of scratches in the top surface of the table Pictures were requested an received.Whitewood saw no indication of a manufacturing defect, but rather, saw evidence of wear and tear that would be expected on any wooden table top after more than a year of use.The consumer stated that she was not told to try to protect the surface (with place mats, table cloths, or trivets) Custom made table pads have been in use for more than a century now to protect the surface of dining table tops.Whitewood does not believe the table responded to wear any differently than any other wooden surface
The consumer order placed at the store July did not translate to an order for us, the manufacturer, until August The furniture shipped August [redacted] has the product transit time is calendar days Whitewood has not misrepresented itself with respect to this consumer
The consumer purchased a solid wood dining table in April She reached out to us, the manufacturer, on November 1, to complain of scratches in the top surface of the table Pictures were requested an received.Whitewood saw no indication of a manufacturing defect, but rather, saw evidence of wear and tear that would be expected on any wooden table top after more than a year of use.The consumer stated that she was not told to try to protect the surface (with place mats, table cloths, or trivets) Custom made table pads have been in use for more than a century now to protect the surface of dining table tops.Whitewood does not believe the table responded to wear any differently than any other wooden surface