I offer the following rendition of my account of what transpired regarding the diagnoses of a Mercury Mystique 2.0L DOHC that stalled on the highway.On Thursday February 22, 2018, the vehicle had stalled on the highway and was towed to our shopWe stopped working on other vehicles to determine
if a quick fix could be made in the parking lot while the customer’s wife waited to be picked upAt that time we determined the fuel pump in the tank was running and that the vehicle had fuel pressure at the fuel injectorsWhen the customer arrived, we explained to him that further testing was necessaryHe agreed to leave the vehicle with us and left with his wife.On Friday,February 23, 2018, the following tests were performed:Checked the PCM for fault codes.Determined the engine had compression.Checked the camshaft position sensor.Checked the crankshaft position sensor.Checked the timing beltDetermined there was a timingbelt malfunction.At no time was a hammer used to perform any test on the vehicle.A total of 2-Hours were required to perform these tests.A third party mechanic reported that the vehicle has no camshaftposition sensorPlease see the attachment #(circled and highlighted) which clearly indicates the presence of the camshaft position sensor on this vehicle per the manufacture’s diagramAttachment #isthe signal waveform pattern that was generated from the camshaft position sensor of the customer’s vehicle indicating a good signalThis is contrary to what the third party mechanicstatedAttachment #is the signal waveform pattern from the crankshaft position sensor of the customer’s vehicle indicating a bad signalThis is again contrary to what the third party mechanic statedAlso, item #in the complaint states that the vehicle was moved to another mechanicThere was no mention of the location being a certified repair facility.I felt the above tests were necessary to ensure we did not have more than one problemI have experienced in my past years of being in the automotive repair businessthat after repairing the obvious problem, another issue exists that may have been a contributing factor to the initial problemThis is hard to explain without performing the proper tests prior to repairs. On Monday February 26, 2018, I called the customer to advise him of what we discovered and a rough idea what it would cost to replace the timing beltHe replied that he did not possess the funds at this timeLater that day, he came to the shop to pay for the work we had performedHe collected his keys and said, “have a good day”He never indicated that there was a problem at that timeIf he had, I would have reconciled any issue with himThis customer has been coming to our businessfor over five yearsandwe have performed numerous repairs for him without incidentWe have always considered him to be a loyal and satisfied customer. After the customer towed the vehicle away, an individual whom I have never met nor spoken with, inquired about the diagnostics we performed on the customer’s vehicleI tried to be as discrete as possible for I knew not why he was involvedI gave him a cursory review of the diagnostics that we performedHe became very arrogant and disrespectful, so I decided to terminate the callI did not feel that I should subject myself to that kind of harassment from someone I did not knowHe immediately called back with the same attitude and I terminated the call again.If the customer believes that the services rendered have been unfair or unjust, the check that the customer provided has not been cashedHe is welcome to come by our business and collect his check at any time. Sincerely,Whitlock’s Garage, L.L.C
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of returning or destroying the check uncashed would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I offer the following rendition of my account of what transpired regarding the diagnoses of a Mercury Mystique 2.0L DOHC that stalled on the highway.On Thursday February 22, 2018, the vehicle had stalled on the highway and was towed to our shopWe stopped working on other vehicles to determine
if a quick fix could be made in the parking lot while the customer’s wife waited to be picked upAt that time we determined the fuel pump in the tank was running and that the vehicle had fuel pressure at the fuel injectorsWhen the customer arrived, we explained to him that further testing was necessaryHe agreed to leave the vehicle with us and left with his wife.On Friday,February 23, 2018, the following tests were performed:Checked the PCM for fault codes.Determined the engine had compression.Checked the camshaft position sensor.Checked the crankshaft position sensor.Checked the timing beltDetermined there was a timingbelt malfunction.At no time was a hammer used to perform any test on the vehicle.A total of 2-Hours were required to perform these tests.A third party mechanic reported that the vehicle has no camshaftposition sensorPlease see the attachment #(circled and highlighted) which clearly indicates the presence of the camshaft position sensor on this vehicle per the manufacture’s diagramAttachment #isthe signal waveform pattern that was generated from the camshaft position sensor of the customer’s vehicle indicating a good signalThis is contrary to what the third party mechanicstatedAttachment #is the signal waveform pattern from the crankshaft position sensor of the customer’s vehicle indicating a bad signalThis is again contrary to what the third party mechanic statedAlso, item #in the complaint states that the vehicle was moved to another mechanicThere was no mention of the location being a certified repair facility.I felt the above tests were necessary to ensure we did not have more than one problemI have experienced in my past years of being in the automotive repair businessthat after repairing the obvious problem, another issue exists that may have been a contributing factor to the initial problemThis is hard to explain without performing the proper tests prior to repairs. On Monday February 26, 2018, I called the customer to advise him of what we discovered and a rough idea what it would cost to replace the timing beltHe replied that he did not possess the funds at this timeLater that day, he came to the shop to pay for the work we had performedHe collected his keys and said, “have a good day”He never indicated that there was a problem at that timeIf he had, I would have reconciled any issue with himThis customer has been coming to our businessfor over five yearsandwe have performed numerous repairs for him without incidentWe have always considered him to be a loyal and satisfied customer. After the customer towed the vehicle away, an individual whom I have never met nor spoken with, inquired about the diagnostics we performed on the customer’s vehicleI tried to be as discrete as possible for I knew not why he was involvedI gave him a cursory review of the diagnostics that we performedHe became very arrogant and disrespectful, so I decided to terminate the callI did not feel that I should subject myself to that kind of harassment from someone I did not knowHe immediately called back with the same attitude and I terminated the call again.If the customer believes that the services rendered have been unfair or unjust, the check that the customer provided has not been cashedHe is welcome to come by our business and collect his check at any time. Sincerely,Whitlock’s Garage, L.L.C
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of returning or destroying the check uncashed would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***