Mr***,
I am not clear as to who filed the complaint and rejected my responseOur customer was *** ***, *** is the one who called our office and scheduled the appointmentIf *** is developmentally disabled then *** should have been at the home for the appointment she scheduledThe first complaint is very well written, not by a person that would appear to be developmentally disabled, yet it states it is from ***The response rejection is clearly from *** ***I don't know if I am dealing with one person or twoI understand being concerned for a family member but I also feel honesty is importantIf it is Ms*** making the complaint and rejecting our responses I would appreciate the Revdex.com record reflecting that.
How one can "Reject" a response I do not knowI was not offering a resolution, simply responding to the complaint and apologizing for our entire staff that we did respond in a timely mannerThe rejection clearly states that it is from *** ***, though she is not named as the person filing the complaint.
I need to speak with our office manager to see if it was *** or *** she spoke with on August 5thI will also speak to the president of the company, *** *** to get permission to issue an additional refund of $to bring the cost down to what apparently *** is asking for, our diagnostic charge
I will get back to you as soon as I have reviewed the case with Mr*** and let you know our offerAs this is more of a discussion between the Revdex.com and our company I would appreciate the consideration of not forwarding this communication to Ms***, especially since I am unclear as to whether it is *** or *** that is complaining.
Sincerely,
*** ***
Accounting
*** Plumbing Heating & Air Conditioning, Inc
I apologize that the Office Manager did not record a response to the complaint when she was first notifiedOur Office Manager spoke with Ms*** on August 5th, prior to her filing a complaint with the Revdex.com on August 8thMrs*** explained that we are a flat rate service companyMs
*** is not the person who called the office and scheduled the appointmentHer sister in law was the contactWe always explain to our customers that for us diagnose a plumbing problem the cost is $This fee is waived if they accept the repair and price they are given, only then do we perform the workThe customer was offered a refund of $so that the price paid for the service rendered was $160.00, our Value rate which is normally reserved for customers who purchase a maintenance planMs*** also explained to her that the refund could not be issued until the invoice was processed and that could take another weekI issued Ms*** a refund of $15, as agreed, on August 11th 2014, Check number ***
I am not aware of her calling the office since then so I can only assume the matter is closedIf you have any questions please feel free to call either Leslie *** our Office Manager, or myself at the number below.
Sincerely,
*** ***
Accounting
***
Main Office *** ***
Direct Line *** ***
Fax *** ***
I am rejecting this response because: When I made the phone I was never told that they only charge by the job Even so why would reconnecting a part that came loose cost $to reconnect a part Not purchase the part just reconnect it I was told that they charge $per hour and $for the house call I was also told that the house call would be waived if they were used Whatever they used to check how long the plumber was on the job was recorded at minutes The plumber had to talk to the customers and complete paperwork, so that took away some time McDonald's is saying that they charged $for reconnecting a part which took them a matter of minutes My brother and sister-in-law are developmentally disabled which is very obvious due to their mental age and I think that the plumber for McDonald's Plumbing Company took advantage of that Who in their right mind would think a bill would be that amount just to reconnect a part
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory as long as they refund the amount stated in the response because that what was told to me on the phone The company stated that someone should have been there with my sister-in-law and brother My brother and sis-in-law live alone and are intelligent enough to know when they have been taken advantage of which this is the case by McDonald Plumbing There is no way that less than a minute reconnection of a part should have cost almost $ and no one should have had to be there to supervise the service That plumber took advantage
***
Mr***,
I am not clear as to who filed the complaint and rejected my responseOur customer was *** ***, *** is the one who called our office and scheduled the appointmentIf *** is developmentally disabled then *** should have been at the home for the appointment she scheduledThe first complaint is very well written, not by a person that would appear to be developmentally disabled, yet it states it is from ***The response rejection is clearly from *** ***I don't know if I am dealing with one person or twoI understand being concerned for a family member but I also feel honesty is importantIf it is Ms*** making the complaint and rejecting our responses I would appreciate the Revdex.com record reflecting that.
How one can "Reject" a response I do not knowI was not offering a resolution, simply responding to the complaint and apologizing for our entire staff that we did respond in a timely mannerThe rejection clearly states that it is from *** ***, though she is not named as the person filing the complaint.
I need to speak with our office manager to see if it was *** or *** she spoke with on August 5thI will also speak to the president of the company, *** *** to get permission to issue an additional refund of $to bring the cost down to what apparently *** is asking for, our diagnostic charge
I will get back to you as soon as I have reviewed the case with Mr*** and let you know our offerAs this is more of a discussion between the Revdex.com and our company I would appreciate the consideration of not forwarding this communication to Ms***, especially since I am unclear as to whether it is *** or *** that is complaining.
Sincerely,
*** ***
Accounting
*** Plumbing Heating & Air Conditioning, Inc
I apologize that the Office Manager did not record a response to the complaint when she was first notifiedOur Office Manager spoke with Ms*** on August 5th, prior to her filing a complaint with the Revdex.com on August 8thMrs*** explained that we are a flat rate service companyMs
*** is not the person who called the office and scheduled the appointmentHer sister in law was the contactWe always explain to our customers that for us diagnose a plumbing problem the cost is $This fee is waived if they accept the repair and price they are given, only then do we perform the workThe customer was offered a refund of $so that the price paid for the service rendered was $160.00, our Value rate which is normally reserved for customers who purchase a maintenance planMs*** also explained to her that the refund could not be issued until the invoice was processed and that could take another weekI issued Ms*** a refund of $15, as agreed, on August 11th 2014, Check number ***
I am not aware of her calling the office since then so I can only assume the matter is closedIf you have any questions please feel free to call either Leslie *** our Office Manager, or myself at the number below.
Sincerely,
*** ***
Accounting
***
Main Office *** ***
Direct Line *** ***
Fax *** ***
I am rejecting this response because: When I made the phone I was never told that they only charge by the job Even so why would reconnecting a part that came loose cost $to reconnect a part Not purchase the part just reconnect it I was told that they charge $per hour and $for the house call I was also told that the house call would be waived if they were used Whatever they used to check how long the plumber was on the job was recorded at minutes The plumber had to talk to the customers and complete paperwork, so that took away some time McDonald's is saying that they charged $for reconnecting a part which took them a matter of minutes My brother and sister-in-law are developmentally disabled which is very obvious due to their mental age and I think that the plumber for McDonald's Plumbing Company took advantage of that Who in their right mind would think a bill would be that amount just to reconnect a part
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory as long as they refund the amount stated in the response because that what was told to me on the phone The company stated that someone should have been there with my sister-in-law and brother My brother and sis-in-law live alone and are intelligent enough to know when they have been taken advantage of which this is the case by McDonald Plumbing There is no way that less than a minute reconnection of a part should have cost almost $ and no one should have had to be there to supervise the service That plumber took advantage
***