I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of returning or destroying the check uncashed would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I offer the following rendition of my account of what transpired regarding the diagnoses of a 1995 Mercury Mystique 2.0L DOHC that stalled on the highway.On Thursday February 22, 2018, the vehicle had stalled on the highway and was towed to our shop. We stopped working on other vehicles to determine...
if a quick fix could be made in the parking lot while the customer’s wife waited to be picked up. At that time we determined the fuel pump in the tank was running and that the vehicle had fuel pressure at the fuel injectors. When the customer arrived, we explained to him that further testing was necessary. He agreed to leave the vehicle with us and left with his wife.On Friday,February 23, 2018, the following tests were performed:Checked the PCM for fault codes.Determined the engine had compression.Checked the camshaft position sensor.Checked the crankshaft position sensor.Checked the timing belt. Determined there was a timingbelt malfunction.At no time was a hammer used to perform any test on the vehicle.A total of 2-Hours were required to perform these tests.A third party mechanic reported that the vehicle has no camshaftposition sensor. Please see the attachment #1 (circled and highlighted) which clearly indicates the presence of the camshaft position sensor on this vehicle per the manufacture’s diagram. Attachment #2 isthe signal waveform pattern that was generated from the camshaft position sensor of the customer’s vehicle indicating a good signal. This is contrary to what the third party mechanicstated. Attachment #3 is the signal waveform pattern from the crankshaft position sensor of the customer’s vehicle indicating a bad signal. This is again contrary to what the third party mechanic stated. Also, item #2 in the complaint states that the vehicle was moved to another mechanic. There was no mention of the location being a certified repair facility.I felt the above tests were necessary to ensure we did not have more than one problem. I have experienced in my past 56 years of being in the automotive repair businessthat after repairing the obvious problem, another issue exists that may have been a contributing factor to the initial problem. This is hard to explain without performing the proper tests prior to repairs. On Monday February 26, 2018, I called the customer to advise him of what we discovered and a rough idea what it would cost to replace the timing belt. He replied that he did not possess the funds at this time. Later that day, he came to the shop to pay for the work we had performed. He collected his keys and said, “have a good day”. He never indicated that there was a problem at that time. If he had, I would have reconciled any issue with him. This customer has been coming to our businessfor over five yearsandwe have performed numerous repairs for him without incident. We have always considered him to be a loyal and satisfied customer. After the customer towed the vehicle away, an individual whom I have never met nor spoken with, inquired about the diagnostics we performed on the customer’s vehicle. I tried to be as discrete as possible for I knew not why he was involved. I gave him a cursory review of the diagnostics that we performed. He became very arrogant and disrespectful, so I decided to terminate the call. I did not feel that I should subject myself to that kind of harassment from someone I did not know. He immediately called back with the same attitude and I terminated the call again.If the customer believes that the services rendered have been unfair or unjust, the check that the customer provided has not been cashed. He is welcome to come by our business and collect his check at any time. Sincerely,Whitlock’s Garage, L.L.C.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution of returning or destroying the check uncashed would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I offer the following rendition of my account of what transpired regarding the diagnoses of a 1995 Mercury Mystique 2.0L DOHC that stalled on the highway.On Thursday February 22, 2018, the vehicle had stalled on the highway and was towed to our shop. We stopped working on other vehicles to determine...
if a quick fix could be made in the parking lot while the customer’s wife waited to be picked up. At that time we determined the fuel pump in the tank was running and that the vehicle had fuel pressure at the fuel injectors. When the customer arrived, we explained to him that further testing was necessary. He agreed to leave the vehicle with us and left with his wife.On Friday,February 23, 2018, the following tests were performed:Checked the PCM for fault codes.Determined the engine had compression.Checked the camshaft position sensor.Checked the crankshaft position sensor.Checked the timing belt. Determined there was a timingbelt malfunction.At no time was a hammer used to perform any test on the vehicle.A total of 2-Hours were required to perform these tests.A third party mechanic reported that the vehicle has no camshaftposition sensor. Please see the attachment #1 (circled and highlighted) which clearly indicates the presence of the camshaft position sensor on this vehicle per the manufacture’s diagram. Attachment #2 isthe signal waveform pattern that was generated from the camshaft position sensor of the customer’s vehicle indicating a good signal. This is contrary to what the third party mechanicstated. Attachment #3 is the signal waveform pattern from the crankshaft position sensor of the customer’s vehicle indicating a bad signal. This is again contrary to what the third party mechanic stated. Also, item #2 in the complaint states that the vehicle was moved to another mechanic. There was no mention of the location being a certified repair facility.I felt the above tests were necessary to ensure we did not have more than one problem. I have experienced in my past 56 years of being in the automotive repair businessthat after repairing the obvious problem, another issue exists that may have been a contributing factor to the initial problem. This is hard to explain without performing the proper tests prior to repairs. On Monday February 26, 2018, I called the customer to advise him of what we discovered and a rough idea what it would cost to replace the timing belt. He replied that he did not possess the funds at this time. Later that day, he came to the shop to pay for the work we had performed. He collected his keys and said, “have a good day”. He never indicated that there was a problem at that time. If he had, I would have reconciled any issue with him. This customer has been coming to our businessfor over five yearsandwe have performed numerous repairs for him without incident. We have always considered him to be a loyal and satisfied customer. After the customer towed the vehicle away, an individual whom I have never met nor spoken with, inquired about the diagnostics we performed on the customer’s vehicle. I tried to be as discrete as possible for I knew not why he was involved. I gave him a cursory review of the diagnostics that we performed. He became very arrogant and disrespectful, so I decided to terminate the call. I did not feel that I should subject myself to that kind of harassment from someone I did not know. He immediately called back with the same attitude and I terminated the call again.If the customer believes that the services rendered have been unfair or unjust, the check that the customer provided has not been cashed. He is welcome to come by our business and collect his check at any time. Sincerely,Whitlock’s Garage, L.L.C.