Whitman Communications

Initial Business Response / [redacted] (1000, 5, 2016/07/25) */ July 25, Revdex.com of Northwest Indiana Case # XXXXXXXX To whom it [redacted] concern, First of all we would like to clarify a few things that Ms [redacted] is completely misunderstandingMs [redacted] scheduled her move for us to store her furniture on June 23, and deliver her belongings to her new home on June 29, When Ms [redacted] scheduled her move for June 23, at the same time she scheduled her aunts move [redacted] forJune 28, 2016, We explained to Ms [redacted] that these are two separate moves which requires a deposit for each one, she stated to us that we are to use her credit card for the deposit for her aunts move as wellDeposit is non¬refundable it is only applied toward the total cost of the moveAlso, when we tried to set up an appointment for the owner to come out and look at the wood floor Ms [redacted] was not available the first few timesShe can give us a call and we will set up an appointment We are not sure what Ms [redacted] is asking for because the insurance coverage is not full replacement, per the contract that Ms [redacted] signed and has a copy of the insurance coverage is [redacted] cents per pound per article with a [redacted] deductible If we can be of any further assistance, please let us know, Sincerely [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not agree with her resolutionI was told that the charges would be reversed and charged to my aunt's card once her move was completedIt seems they didn't keep their word out of spite I guess they are saying the insurance wouldn't cover full replacement value of my dolly, why not just return it they brought it to the house, acknowledged that they had it and then took it back with them - I believe it was an honest mistake, so why not just return it (since it's not covered for full replacement value)I wasn't asking for them to replace it just, just to return it The owner stated that he would come after he completed another move on June 28th and then come to my previous address to see the scratch in the floor, he was very nice which made me think he was actually blowing me off since I'd called them times just to get him to call back and the lady that answers the phones had been so rudeI've emailed without a responseSo I do not want to deal with them any further it's been over a month and they have not attempted to look at the floor nor repair itIt's not true when the response says that they tried and I was never availableThey simply never reached out to me to take care of the matterI emailed them and asked how we would take care of the matter, they stated they'd send the owner out to look at itI stated that he was suppose to do that on 6/but didn't show(I didn't leave the house until after 11pm)He didn't show up, he didn't call and he didn't do any follow up and to ignore the issue is just not good business practiceSince it's been over a month and they have not reached out nor tried to resolve the issueI'd like to bring another company in to take care of the issue and have Aline Movers to take care of the invoice or reimburse me for the repair Final Business Response / [redacted] (4000, 12, 2016/08/16) */ August 9, Revdex.com of Northwest Indiana Case # XXXXXXXX To whom it [redacted] concern, As we have stated in our first response, we do not owe Ms [redacted] money backDeposits are not refunded, only applied toward the total cost of the move, Whatever agreement Ms [redacted] had with her aunt is between themAs far as the damage to the floor we will be more the happy to set up an appointment for the owner to come out and look at itShould Ms [redacted] decide to have it repaired on her own accord we will not be responsible for that billOur contracts are very clear and so are our emails that we send to our customers • Thank you [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2017/07/11) */ Respectfully we do regret the fact that Miss [redacted] is not satisfied with our services, however non of the items she has named in her complaint have been damaged by our employeesThose items were already damaged prior to us arriving to her residenceAs far as the rate being wrong on the contract, that was an honest mistake made by us which we corrected that the day of the moveMiss [redacted] does not have full replacement insurance, as per the contract the insurance coverage is at [redacted] cents per pound per article with a [redacted] deductibleAs far as the television not working, our insurance company does not cover any inner workings of any electronics (see attached paperwork)With that said we cannot be responsible for the items that were already damaged prior to us even arriving to her residence, and the hourly rate was corrected the day of her moveWe are not sure what else we can do Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The evidence submitted to [redacted] via email and also attached to this complaint clearly shows the owner contradicting himselfHe mailed me a letter stating that his movers did in fact cover all my items when I have proof of them moving things out of the house uncoveredI have also submitted pics of an unprofessionally packed truck in which the television was buried underneath the scantily covered couch (after I called and complained)The picture shows the television suffers from physical damage and not mechanical as suggested in Mr***'s letterThe king size mattress has no covering at all and is just thrown on top of itemsMy items were brand new...I have receipts to indicate that they were Final Business Response / [redacted] (4000, 10, 2017/07/18) */ Again we regret the fact that Mrs [redacted] is not happy with the service we have provided to herHowever, whether she accepts or not the legal binding contract she has signed, it will not change anythingThe insurance coverage is at [redacted] cents per pound per article with a [redacted] deductible, NOT FULL REPLACEMNT, and the insurance company does not cover any electronics or inner workings of electronic equipmentIf she is claiming that we damaged her sofa, the insurance company will come out to her home they will weigh the sofa X [redacted] cents per pound, minus the [redacted] deductibleIf we can be of any further assistance please let us know

This patient's concerns have been addressed by management. We have contacted the patient's insurance carrier and have determined that the claim that the hospital has submitted multiple times has been denied due to untimely filing due to the providers faultWe have also addressed the
administrative deficiencies that unnecessarily delayed the prompt resolution of the patient’s concern. Based on our findings we have agreed to adjust this account balance down to zero and not pursue the patient for the balance. We will have a new bill generated reflecting the adjustment and a zero patient responsibility. I have contacted the patient and apologized for any inconvenience that may have experienced and have advised them regarding our investigation and resolution. I also provided my name and contact information in the event they have any further questions regarding their account. This matter has been satisfactorily resolved on the patient's behalf

Revdex.com:At this time, I have not been contacted by Long Island Jewish Medical Center regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I received a verbal telephone response from this business for complaint ID ***, but I would have preferred a written response to the compliant in case they ever come back again.Since I don't seem to have any other choice, I am accepting the telephone verbal
response that this resolution is satisfactory to me and the matter has been resolved.Thanks for your help and let's hope is completed.
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2017/06/02) */
We are not quite sure where Mrs*** is getting her informationThe men that were on her job were not in training, they were full time employees that have been here for yearsFor the amount of stuff that she had, hours to complete the
move was not out of the ordinaryWe have called her on May 26, and let her know that we are refunding her 10% of the total cost of the move back to the credit card she paid the moving charges with, Mrs*** agreed to thatWe cannot do anything more with this matter
Sincerely
Initial Consumer Rebuttal /* (3000, 9, 2017/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told the men that did my move job were new employees by ***I was also told that the owner would call meI called back again on Tuesday May and left another message*** called me on Thursday May and left a message stating the owner was very busy and could not call me and that he said he would give me a *** discountI did not return the phone call and no one physically spoke with me so me not calling back was not in agreement with the *** discountThe movers were deceptive with the hours as I stated beforeI moved from a bedroom apartment and that does not take hours to move especially with menAnd as I stated they also destroyed some of my things which was not addressed and a *** discount is not acceptable at all for deceptionSo no do not agree with thisThe owner should have called and spoke with me like *** said he would*** was not the one who could make any decision as she stated from our conversation on Monday May 22, I know padding moving hours when I see it due to my former home was only a minute drive from the trucking company and it took minutes to get to my house and than when the truck was loaded a minute trip took one hourAnyone who knows the area knows this is not correct and nothing but a crook taking longer than it should to be paid more moneyThere for my move should have only been 4/hours and I want a refund of hours in the the amount of *** There was an one hours charge to my credit card to secure the spot so I was charged hoursNo two bedroom apartment should cost anyone *** to moveI know this and the owner of the company knows this as well

Initial Business Response /* (1000, 10, 2015/07/06) */
To whom it may concern,
The reason we did not respond until now is because this is the first letter we have received from the Revdex.com of Northwest Indiana today. We moved Mrs. [redacted] on May 21, 2015 from Munster, IN in to our storage overnight and...

delivered her furniture to her new home in Munster, IN on May 22, 2015. What Mrs. [redacted] is asking for is not realistic, we sent a check in the amount of $240.00 which she agreed that it would be sufficient to cover the damaged headboard and she already cashed the check which we are sending you a copy of. Mrs. [redacted] never said anything to us regarding any other items, we only knew about her headboard. Insurance coverage clearly states .60 cents per pound per article with a $100.00 deductible, we waived the deductible and sent her the said check.
If we can be of any further assistance please let us know.
Sincerely
Maria N[redacted]

Initial Consumer Rebuttal /* (3000, 12, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
July 6, 2015
Case #XXXXXXXX
To all involved,
There are two major discrepancies with the letter Mrs Negal just sent. First, I did speak to Roy [redacted] right away about all the issues, he begrudgingly agreed to send some guys to come and fix the TV because I told him the screws were stripped and that our game table was not put back together correctly. Those guys never came, nor did he ever call me back or answer my calls after that. We ended up fixing our TV ourselves by buying bigger screws to accommodate its stand. The game table is still not put together correctly, we will deal with that ourselves also. Second, there was no spoken 'agreement' on my part. I cashed the check under the impression that they would be professional and honest about the weight for both the headboard and the armoire. Apparently, I was wrong, she only mentioned the headboard in her letter which tells me they did not include the armoire in the amount of the check. To say they did not know about the armoire would be a blatant lie. So they still owe me the cost of the damaged armoire and I now want separate weights of both the armoire and the headboard to make sure the amount of the check I receive is per their 0.60/lb rule and that it is accurate.
Thank you for your attention,
Kathy [redacted]
Final Business Response /* (4030, 14, 2015/07/13) */
To whom it may concern,
As we stated in our previous response we did speak to Mrs. [redacted] and we did resolve this matter with her, or so we thought. Mrs. [redacted] agreed to receiving a check from us in the amount of $240.00 for any damages paid in full, she cashed that check which we provided evidence of in our previous response. At this point we are not sure what more we can do for her. What she is asking for is a full refund for the unload charges, that is absolutely not realistic. We did a service for Mrs. [redacted] and yes there was an item damaged during the course of the move, however we took care of that. The hourly charge to do a moving service has nothing to do with any damage that might have happened.
Should you have any further questions please contact us any time.
Sincerely
Maria N[redacted]

Initial Business Response /* (1000, 5, 2016/07/25) */
July 25, 2016
Revdex.com of Northwest Indiana Case # XXXXXXXX
To whom it [redacted] concern,
First of all we would like to clarify a few things that Ms. [redacted] is completely misunderstanding. Ms. [redacted] scheduled her move for us to store her...

furniture on June 23, 2016 and deliver her belongings to her new home on June 29, 2016. When Ms. [redacted] scheduled her move for June 23, 2016 at the same time she scheduled her aunts move [redacted] forJune 28, 2016, We explained to Ms. [redacted] that these are two separate moves which requires a deposit for each one, she stated to us that we are to use her credit card for the deposit for her aunts move as well. Deposit is non¬refundable it is only applied toward the total cost of the move. Also, when we tried to set up an appointment for the owner to come out and look at the wood floor Ms. [redacted] was not available the first few times. She can give us a call and we will set up an appointment.
We are not sure what Ms. [redacted] is asking for because the insurance coverage is not full replacement, per the contract that Ms. [redacted] signed and has a copy of the insurance coverage is [redacted] cents per pound per article with a [redacted] deductible.
If we can be of any further assistance, please let us know,
Sincerely [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/08/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with her resolution. I was told that the charges would be reversed and charged to my aunt's card once her move was completed. It seems they didn't keep their word out of spite.
I guess they are saying the insurance wouldn't cover full replacement value of my dolly, why not just return it they brought it to the house, acknowledged that they had it and then took it back with them - I believe it was an honest mistake, so why not just return it (since it's not covered for full replacement value). I wasn't asking for them to replace it just, just to return it.
The owner stated that he would come after he completed another move on June 28th and then come to my previous address to see the scratch in the floor, he was very nice which made me think he was actually blowing me off since I'd called them 4 times just to get him to call back and the lady that answers the phones had been so rude. I've emailed without a response. So I do not want to deal with them any further it's been over a month and they have not attempted to look at the floor nor repair it. It's not true when the response says that they tried and I was never available. They simply never reached out to me to take care of the matter. I emailed them and asked how we would take care of the matter, they stated they'd send the owner out to look at it. I stated that he was suppose to do that on 6/28 but didn't show(I didn't leave the house until after 11pm). He didn't show up, he didn't call and he didn't do any follow up and to ignore the issue is just not good business practice. Since it's been over a month and they have not reached out nor tried to resolve the issue. I'd like to bring another company in to take care of the issue and have Aline Movers to take care of the invoice or reimburse me for the repair.
Final Business Response /* (4000, 12, 2016/08/16) */
August 9, 2016
Revdex.com of Northwest Indiana
Case # XXXXXXXX
To whom it [redacted] concern,
As we have stated in our first response, we do not owe Ms. [redacted] money back. Deposits are not refunded, only applied toward the total cost of the move, Whatever agreement Ms. [redacted] had with her aunt is between them. As far as the damage to the floor we will be more the happy to set up an appointment for the owner to come out and look at it. Should Ms. [redacted] decide to have it repaired on her own accord we will not be responsible for that bill. Our contracts are very clear and so are our emails that we send to our customers.
• Thank you [redacted]

Initial Business Response /* (1000, 5, 2017/07/11) */
Respectfully we do regret the fact that Miss [redacted] is not satisfied with our services, however non of the items she has named in her complaint have been damaged by our employees. Those items were already damaged prior to us arriving to...

her residence. As far as the rate being wrong on the contract, that was an honest mistake made by us which we corrected that the day of the move. Miss [redacted] does not have full replacement insurance, as per the contract the insurance coverage is at [redacted] cents per pound per article with a [redacted] deductible. As far as the television not working, our insurance company does not cover any inner workings of any electronics (see attached paperwork). With that said we cannot be responsible for the items that were already damaged prior to us even arriving to her residence, and the hourly rate was corrected the day of her move. We are not sure what else we can do.
Initial Consumer Rebuttal /* (3000, 7, 2017/07/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The evidence submitted to [redacted] via email and also attached to this complaint clearly shows the owner contradicting himself. He mailed me a letter stating that his movers did in fact cover all my items when I have proof of them moving things out of the house uncovered. I have also submitted pics of an unprofessionally packed truck in which the television was buried underneath the scantily covered couch (after I called and complained). The picture shows the television suffers from physical damage and not mechanical as suggested in Mr. [redacted]'s letter. The king size mattress has no covering at all and is just thrown on top of items. My items were brand new...I have receipts to indicate that they were.
Final Business Response /* (4000, 10, 2017/07/18) */
Again we regret the fact that Mrs. [redacted] is not happy with the service we have provided to her. However, whether she accepts or not the legal binding contract she has signed, it will not change anything. The insurance coverage is at [redacted] cents per pound per article with a [redacted] deductible, NOT FULL REPLACEMNT, and the insurance company does not cover any electronics or inner workings of electronic equipment. If she is claiming that we damaged her sofa, the insurance company will come out to her home they will weigh the sofa X [redacted] cents per pound, minus the [redacted] deductible. If we can be of any further assistance please let us know.

Initial Business Response /* (1000, 5, 2016/09/08) */
September 8, 2016
Revdex.com of Northern Indiana
Case # XXXXXXXX
To whom it may concern,
Mr. and Mrs. [redacted] contracted us to pick up their belongings and store them for one week. We did not pack their belongings, we only loaded and unloaded...

furniture and boxes, Any items that are not packed we always have the customer sign a waiver stating that we or our insurance company is not responsible for any damage to those items. The back of the contract, which they have a copy of, clearly states that any damage has to be reported within 24 hours of delivery, Mrs. [redacted] called our office 12 days after we already delivered and set up their belongings. The insurance coverage is not full replacement, any items packed by owner are not covered by the insurance company simply because it is not known how it was packed. On the contract, which again they have a copy of, it clearly states the insurance coverage is at [redacted] cents per pound per article with a [redacted] deductible. The reason for the 24 hour rule that is stated on the back of the contract to report any damage is because if any more time passes from the time of delivery neither us nor our insurance company know what the customer has done in their home that might have caused damage to their belongings. If the customer feels that we are "hiding" behind our paperwork, the paperwork is In place to protect the customer as well as the company. The contract and the release form is a legal binding document signed and dated by the customer.
Should you have any questions please contact us any time.
Sincerely [redacted]

Initial Consumer Rebuttal /* (3000, 7, 2016/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company presents a contract that was never fully explained properly. The contract was signed as the movers were already moving our items. We were never told that we only had 24 hours to go through a house full of stuff. There was never a mutual understanding of the contract, company owners were rude from the beginning of the move. We fully regret ever hiring this company, A-Line Movers.

Initial Business Response /* (1000, 6, 2015/06/17) */
1 Roy N[redacted] did respond to [redacted]’s complaint and asked her to email me pictures of the damaged items, she finally emalled the pictures after our third phone call. We spoke three times already regarding this matter, so I am not sure what...

Mrs. [redacted] wants at this point. We have sent her a check yesterday in the amount of $120:00 for the damages that we did not cause because our truck did not leak, a few of her boxes leaked because she packed liquids in them after we instructed her not to do that and one of the items there is a chunk of the wood missing out of it which was picked up from the customers home that way. Also, we had one more customer in the same truck at the same time and there was no water damage to their belongings. We just delivered her items 5 days ago, and we have been communicating, things do not happen within 24 hours, The complaint placed to the Revdex.com is not going to make the Insurance company work faster. The contract clearly states that the insurance coverage is at .60 cents per pound per article, with a $250.00 deductible and not full replacement. We waived the deductible.
Our Insurance Company and we are handling this matter as fast as we can, Any questions please contact us any time.
Sincerely
Roy N[redacted] Owner

Initial Consumer Rebuttal /* (2000, 8, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response, and the settlement.
However, the statements he made are false. For the record, we did not pack any liquids. The only liquid damaged boxes were wet on the outside only and had no liquids in them. The bed was completely intact before the move. The only successful contact with A-line was the first conversation with Roy's wife and then the conversation when Roy hung up on me. No other voicemails or missed calls.
The main points are the rude tone of both Roy and his wife, the false accusations blaming damage on me and the poor timeliness of contact.
[redacted]
Final Consumer Response /* (3000, 14, 2015/06/24) */
We have not received $120 check from the business to help pay for our damaged furniture in the move.
Final Business Response /* (4030, 16, 2015/06/30) */
To whom it may concern,
I have spoken to [redacted] on numerous occasions, no I was not rude to her and neither was my wife Maria. We tried to settle with Ms. [redacted] in a peaceful manner, however Ms. [redacted] was demanding full replacement on items that got wet due to her packing liquids into boxes after we have advised her not to. We have also provided her with a list of items that we cannot transport. The insurance coverage on the contract is at .60 cents per pound per article with a $250.00 deductible, We waived the deductible and sent her a check in the amount of $120.00,
At this point we have went well beyond of what we should have done for Ms. [redacted], if we did not wave the deductible Ms. [redacted] would not have received any compensation.
Sincerely
Roy N[redacted]