Whittemore Enterprises

Our first time customer, Karen Pfeiffer ("customer"), contacted our sales department to purchase a used autoclave that was within her budgetThe customer settled on a 20+ year old used Tuttnauer 2340M autoclaveThe purchase price was $1,(charged 5/1/17) + Freight $(charged 5119/17) $1,total.The customer stated that when they received the equipment it was damagedWhen they contacted our sales department regarding the reported damage it sounded as if the problems might have been freight related and we requested pictures of the equipment and the related packaging materials to potentially file a freight claimThe customer was told to return the autoclave for inspection for possible repair / exchange (as the credit card authorization form that was signed clearly states our policy of "No Refunds")On 5/26/the customer spoke with the owner and was told to return the autoclave so that we might inspect it for the reported damage to assess if it was freight relatedOnce an inspection was performed we would make an exception to our "No Refund" policy and refund the purchase priceThe customer asked that to be put in writing and an email was sent following the phone callTo date we have not received the equipment back to refund any potential monies that may be duePlease contact me at (909) 980-if you should have any further questions regarding this complaintSincerely, Bill Whittemore Whittemore Enterprises, Inc

I am rejecting this response because: I believe the information from him to be inaccurate I have proof confirming that I have proceeded with small claims and he will be served tomorrow