Whittle & Roper, Inc. Realtors

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]The estimate I received from *** *** *** *** states:Sand, stain and finish wood floor, *** SF (Quality), ***( Unit price), *** (tax) *** (O&P) *** (RCV), (***) (DEPREC), *** (ACV)I consider the above information from *** *** *** *** an itemized statementI have not received a statement of this nature from Whittle and RoperThere are other items for repair on our estimate not included in the information we received from Whittle and RoperI will submit the estimate as a separate document.For some reason, my downloaded computer copy of the Bid Proposal submitted by R&M General Repair Company, Incdoes not show a signature by my father approving the work.Please mail me a copy of his approval. I'd also like documentation from the insurance company verifying that the company approved the Bid Proposal.The estimate from *** *** *** *** does not not indicate that the hot water heater needed to be replacedIt is my understanding that the water heater was purchased 4-years ago and the tank could have been repaired by replaced the copper line. What existing plumbing associated or damaged related to the the water heater? Thank you for your assistance
Regards,
* ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]The estimate I received from *** *** *** *** states:Sand, stain and finish wood floor, *** SF (Quality), ***( Unit price), *** (tax) *** (O&P) *** (RCV), (***) (DEPREC), *** (ACV)I consider the above information from *** *** *** *** an itemized statementI have not received a statement of this nature from Whittle and RoperThere are other items for repair on our estimate not included in the information we received from Whittle and RoperI will submit the estimate as a separate document.For some reason, my downloaded computer copy of the Bid Proposal submitted by R&M General Repair Company, Incdoes not show a signature by my father approving the work.Please mail me a copy of his approval. I'd also like documentation from the insurance company verifying that the company approved the Bid Proposal.The estimate from *** *** *** *** does not not indicate that the hot water heater needed to be replacedIt is my understanding that the water heater was purchased 4-years ago and the tank could have been repaired by replaced the copper line. What existing plumbing associated or damaged related to the the water heater?Thank you for your assistance
Regards,
* ***

I am being asked to pay a bill without an itemized statementRental property was damaged and the insurance adjustment prepared a reportWhittle and Roper did not complete all the work listed on the insurance report, but want all the money I received from the insurance company

I am being asked to pay a bill without an itemized statementRental property was damaged and the insurance adjustment prepared a reportWhittle and Roper did not complete all the work listed on the insurance report, but want all the money I received from the insurance company

To Whom It May Concern,
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Whittle & Roper, Inc., Realtors, on behalf of the owner, *** *** & ***, entered into a lease with the tenants on December 3, 2012. The lease automatically renewed December 31, for a term of one year per section 2B of the lease which states, “If Resident wants to vacate the Rental Home on the Lease End Date and terminate the Lease without further liability to Landlord for Rent, Resident must give written notice to Landlord at least days before the Lease End Date of Residents intent to vacate the Unit (the Termination Notice). If Resident has not timely given the Termination Notice to Landlord, then the lease will automatically renew for a term of one year at a 3.5% increase.” The tenant did not provide written notice of their intent to terminate the lease with Whittle & Roper; therefore, the lease renewed and the new expiration date was December 31, 2014.
Whittle & Roper, Inc., Realtors did receive notice from the owner canceling management of the property; however, the management agreement and the lease with the tenant are separate agreements. The tenant is not vacating the property; therefore, the lease is still legally binding and must be canceled by the tenant and not the owner of the property The owner of the property requested that Whittle & Roper remit the security deposit directly to the owner and Whittle & Roper would not agree to release the security deposit without written notice signed by all parties. Whittle & Roper received a letter from the owner on March 20, instructing us to release the deposit back to the tenant which we did
This matter has been resolved and If you have any questions please feel free to contact me
Thanks,
*** ***
Director of Operations
Whittle & Roper, Inc., Realtors
*** ***
*** *** ** ***
*** (office)
*** (fax)
***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have thoroughly read and reviewed the response and unfortunately I have to decline due to false/incorrect claimsBelow are few keynotes As whittle and Roper representative *** *** stated I did give them permission to enter my apartment to address the matter of my issue concerning my ceiling but my "ROOMMATE" was not present which is why permission was given to maintenance to enterWhen I returned home proper notice was NOT left so I had no indication of what was fixed or done in my apartmentSo I had to reach out to the leasing office to obtain informationInformation which was unclear of how this matter was going to be addressedOn "May 29th ? " maintenance was never called to my apartment for anything concerning my apartment nor the ceilingI am assuming Whittle and Roper representative meant July 29th . On "August ? " Which has not even approached yet so I can again assume Whittle and Roper representative meant July 29th , third party contractor did not remove the stains from the carpet as seen in the pictures posted above Those photos where taken and are dated July 29th The carpet in my unit was not properly "cleaned" until July 31st 2015. On April as pictured above a maintenance request was put in regarding my bathroom sinkAs shown tenant entry was NOT given to enter my apartmentOn April , no phone call was madeand again another claim made, a maintenance tech did NOT call nor speak to me asking for entry permissionI have pulled my phone records and not once was whittle and roper on the call log on the day of April , When entered not only myself but two other witnesses that entered my apartment with me seen the master bathroom door closed and heard a toilet flush to find a "maintenance tech" coming out of the bathroom adjusting his pants As once stated above I cannot accept the "response" given by Whittle and Roper representative *** *** due to lack of information in addition to informationAs seen some of the dates given by representative don't add up or haven't even approached yet on the calendar yearClear signification of a misunderstanding and lack of communication on this business's behalf
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have thoroughly read and reviewed the response and unfortunately I have to decline due to false/incorrect claimsBelow are few keynotes As whittle and Roper representative *** *** stated I did give them permission to enter my apartment to address the matter of my issue concerning my ceiling but my "ROOMMATE" was not present which is why permission was given to maintenance to enterWhen I returned home proper notice was NOT left so I had no indication of what was fixed or done in my apartmentSo I had to reach out to the leasing office to obtain informationInformation which was unclear of how this matter was going to be addressedOn "May 29th ? " maintenance was never called to my apartment for anything concerning my apartment nor the ceilingI am assuming Whittle and Roper representative meant July 29th . On "August ? " Which has not even approached yet so I can again assume Whittle and Roper representative meant July 29th , third party contractor did not remove the stains from the carpet as seen in the pictures posted above Those photos where taken and are dated July 29th The carpet in my unit was not properly "cleaned" until July 31st 2015. On April as pictured above a maintenance request was put in regarding my bathroom sinkAs shown tenant entry was NOT given to enter my apartmentOn April , no phone call was madeand again another claim made, a maintenance tech did NOT call nor speak to me asking for entry permissionI have pulled my phone records and not once was whittle and roper on the call log on the day of April , When entered not only myself but two other witnesses that entered my apartment with me seen the master bathroom door closed and heard a toilet flush to find a "maintenance tech" coming out of the bathroom adjusting his pants As once stated above I cannot accept the "response" given by Whittle and Roper representative *** *** due to lack of information in addition to informationAs seen some of the dates given by representative don't add up or haven't even approached yet on the calendar yearClear signification of a misunderstanding and lack of communication on this business's behalf
Regards,
*** ***

Good afternoon Mr. [redacted], This email is in reference to case number [redacted] initiated by [redacted].  Ms. [redacted] claim that Whittle & Roper (WRR) attempted to collect money for work not completed at the rental property and that WRR did not send an itemized statement is completely...

false. We take these accusations very seriously and have contacted our Attorney to mitigate our losses. WRR has a legally binding management agreement with Ms. [redacted] father, [redacted].  As stated in that agreement, signed by Mr. [redacted], “Repairs are contracted out to established business firms on whom we can rely, or done by our maintenance department.  R & M General Repair Company is our maintenance department and Joseph P. Whittle, Jr. & Philip R. Roper III have an ownership interest in this corporation.  (Disclosure of ownership interest). This company does operate to make a profit”.  As such, R&M General Repair (R&M) provided an itemized statement of work in its original quote to Mr. [redacted] dated December 28, 2016.  The quote was approved by Mr. [redacted] and is attached for your reference. The water heater located in the ceiling of [redacted] busted causing the ceiling to collapse and flood the unit.  WRR worked closely with the owner and insurance company to negotiate a price for repairs.  The attached quote was approved by the insurance company and a check issued to the owner.  R&M completed the work outlined in the quote and WRR provided invoices and all necessary backup documentation including pictures multiple times via mail and email to Mr. and Ms. [redacted].   Mr. [redacted] has refused to pay for any of the work performed on his rental property.  Attached are before and after pictures of the unit showing the damages and repairs.   If you have any additional questions, please feel free to contact me. Thanks, Christin *. C[redacted]Director of OperationsWhittle & Roper, Inc., Realtors2903 BoulevardSuite AColonial Heights, VA 23834804-518-1498 (office)804-419-2211 (fax)[email protected]

Good afternoon Mr. [redacted], This email is in reference to case number [redacted] initiated by [redacted].  Ms. [redacted] claim that Whittle & Roper (WRR) attempted to collect money for work not completed at the rental property and that WRR did not send an itemized statement is completely...

false. We take these accusations very seriously and have contacted our Attorney to mitigate our losses. WRR has a legally binding management agreement with Ms. [redacted] father, [redacted].  As stated in that agreement, signed by Mr. [redacted], “Repairs are contracted out to established business firms on whom we can rely, or done by our maintenance department.  R & M General Repair Company is our maintenance department and Joseph P. Whittle, Jr. & Philip R. Roper III have an ownership interest in this corporation.  (Disclosure of ownership interest). This company does operate to make a profit”.  As such, R&M General Repair (R&M) provided an itemized statement of work in its original quote to Mr. [redacted] dated December 28, 2016.  The quote was approved by Mr. [redacted] and is attached for your reference. The water heater located in the ceiling of [redacted] busted causing the ceiling to collapse and flood the unit.  WRR worked closely with the owner and insurance company to negotiate a price for repairs.  The attached quote was approved by the insurance company and a check issued to the owner.  R&M completed the work outlined in the quote and WRR provided invoices and all necessary backup documentation including pictures multiple times via mail and email to Mr. and Ms. [redacted].   Mr. [redacted] has refused to pay for any of the work performed on his rental property.  Attached are before and after pictures of the unit showing the damages and repairs.   If you have any additional questions, please feel free to contact me. Thanks, Christin *. C[redacted]Director of OperationsWhittle & Roper, Inc., Realtors[redacted] BoulevardSuite A[redacted], VA [redacted]-[redacted]-[redacted] (office)[redacted]-[redacted]-[redacted] (fax...⇄

Good Afternoon Ms. [redacted],
 
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I have listed below Whittle & Roper’s (WRR) responses to the complaints filed by [redacted] regarding repair issues at [redacted]
 
1.       Monday,  July 27th, Ms. [redacted] noticed a leak on the ceiling in her apartment and contacted emergency maintenance to report it.   Once the office opened at 08:00 AM, a WRR representatives called Ms. [redacted] regarding  her maintenance request. During the conversation , she informed the representative that no one would be home and gave us permission to enter  to make the repairs.   At 02:30 PM, one of our maintenance techs was dispatched to the apartment to assess the damage caused by the leak. Ms. [redacted] was aware our tech entered her apartment  because her roommate  was present . The tech went on the roof to identify and repair the leak. The tech determined the water damaged sheetrock would  need  to dry in order to correctly repair the damage. The tech also made sure the couch was moved so it would not get wet.  On Wednesday May 29th, the tech returned to Ms. [redacted] apartment at 07:30 AM to see if the water damaged sheetrock had dried and to see if the leak that was repaired on the roof was no longer an issue. The damaged sheetrock was still damp so it could not be properly repaired.  On August 29th, a third party carpet/furniture contractor was dispatched to Ms. [redacted] apartment to ensure the water from the leak had been extracted from the arm of her couch and the carpet. He also left a portable drying unit so the carpet could continue to dry. The couch and the carpet were check on the August 29th  by WRR’s maintenance supervisor, [redacted].  The arm of the couch had completely dried and there were no visible damage. The carpet was still damp; however, there were no visible stains on the carpet. Ms. [redacted] was aware a tech from WRR had been in her unit because she called to inquire as to why the drying unit was left in her apartment.  On Monday August 3rd, our tech returned to inspect the leak and start removing the damaged sheetrock. On Monday August 10th at 01:45, after determining that the correct repairs could be made, our tech installed a new piece of sheetrock.  He will be returning to paint the repaired ceiling on Tuesday  August 11th. The roof on the building is scheduled to be  replaced on Thursday August 13th.
 
2.       On April 2 and April 9, 2015, Ms. [redacted] called the WRR office to report her bathroom sink in the  hallway was not draining. WRR was instructed to call first. The tech called Ms. [redacted] and received permission to enter both times; the tech snaked the drain and replaced the pop up to ensure there was nothing blocking the pipes. When Ms. [redacted] entered her apartment, our  tech was repairing the maintenance issue, not using her bathroom as she reported.
Based on our documentation, all of the repair issues that have been reported by Ms. [redacted] have been addressed or repaired on the day they were reported to our office.  If you need any additional information regarding this complaint, please let me know.
 
Thanks,
[redacted]

Good Afternoon Ms. [redacted],  I have listed below Whittle & Roper’s (WRR) responses to the complaints filed by [redacted] regarding repair issues at [redacted] [redacted] 1.       Monday,  July 27th, Ms. [redacted] noticed a...

leak on the ceiling in her apartment and contacted emergency maintenance to report it.   Once the office opened at 08:00 AM, a WRR representatives called Ms. [redacted] regarding  her maintenance request. During the conversation , she informed the representative that no one would be home and gave us permission to enter  to make the repairs.   At 02:30 PM, one of our maintenance techs was dispatched to the apartment to assess the damage caused by the leak. Ms. [redacted] was aware our tech entered her apartment  because her roommate  was present . The tech went on the roof to identify and repair the leak. The tech determined the water damaged sheetrock would  need  to dry in order to correctly repair the damage. The tech also made sure the couch was moved so it would not get wet.  On Wednesday May 29th, the tech returned to Ms. [redacted] apartment at 07:30 AM to see if the water damaged sheetrock had dried and to see if the leak that was repaired on the roof was no longer an issue. The damaged sheetrock was still damp so it could not be properly repaired.  On August 29th, a third party carpet/furniture contractor was dispatched to Ms. [redacted] apartment to ensure the water from the leak had been extracted from the arm of her couch and the carpet. He also left a portable drying unit so the carpet could continue to dry. The couch and the carpet were check on the August 29th  by WRR’s maintenance supervisor, [redacted].  The arm of the couch had completely dried and there were no visible damage. The carpet was still damp; however, there were no visible stains on the carpet. Ms. [redacted] was aware a tech from WRR had been in her unit because she called to inquire as to why the drying unit was left in her apartment.  On Monday August 3rd, our tech returned to inspect the leak and start removing the damaged sheetrock. On Monday August 10th at 01:45, after determining that the correct repairs could be made, our tech installed a new piece of sheetrock.  He will be returning to paint the repaired ceiling on Tuesday  August 11th. The roof on the building is scheduled to be  replaced on Thursday August 13th. 2.       On April 2 and April 9, 2015, Ms. [redacted] called the WRR office to report her bathroom sink in the  hallway was not draining. WRR was instructed to call first. The tech called Ms. [redacted] and received permission to enter both times; the tech snaked the drain and replaced the pop up to ensure there was nothing blocking the pipes. When Ms. [redacted] entered her apartment, our  tech was repairing the maintenance issue, not using her bathroom as she reported.Based on our documentation, all of the repair issues that have been reported by Ms. [redacted] have been addressed or repaired on the day they were reported to our office.  If you need any additional information regarding this complaint, please let me know. Thanks,[redacted]

Review: I am reaching out the Revdex.com as I am not getting any help with the management "employees" at my apartment complex. Monday July 27th before the leasing office opened I noticed a leak in my ceiling. I immediately called the emergency maintenance number and left a message. Later on that day someone contacted me ensuring me someone would look at my ceiling. From Monday to today Aug 4th nothing has been fixed but only more damage has been added. My furniture has been ruined and my carpet has been stained , in addition there is a hole in my ceiling exposing materials the should be covered. I am a very understanding tenant and understand that things sometimes take time to be fixed but it is very hard to understand when there is no communication from anyone at the leasing office. On multiple occasions I haven't known maintenance has been in my apartment because they do not leave any sort of notice stating so. I've had to contact the leasing office to get any information which has not been the easiest due to rude employees at the office. On one account in April I had a maintenance request that I did not give permission for them to enter my apartment and when I came home to find my door opened. when I entered my apartment I found a maintenance guy using my bathroom.

Business

Response:

Good Afternoon Ms. [redacted], I have listed below Whittle & Roper’s (WRR) responses to the complaints filed by [redacted] regarding repair issues at [redacted] 1. Monday, July 27th, Ms. [redacted] noticed a leak on the ceiling in her apartment and contacted emergency maintenance to report it. Once the office opened at 08:00 AM, a WRR representatives called Ms. [redacted] regarding her maintenance request. During the conversation , she informed the representative that no one would be home and gave us permission to enter to make the repairs. At 02:30 PM, one of our maintenance techs was dispatched to the apartment to assess the damage caused by the leak. Ms. [redacted] was aware our tech entered her apartment because her roommate was present . The tech went on the roof to identify and repair the leak. The tech determined the water damaged sheetrock would need to dry in order to correctly repair the damage. The tech also made sure the couch was moved so it would not get wet. On Wednesday May 29th, the tech returned to Ms. [redacted] apartment at 07:30 AM to see if the water damaged sheetrock had dried and to see if the leak that was repaired on the roof was no longer an issue. The damaged sheetrock was still damp so it could not be properly repaired. On August 29th, a third party carpet/furniture contractor was dispatched to Ms. [redacted] apartment to ensure the water from the leak had been extracted from the arm of her couch and the carpet. He also left a portable drying unit so the carpet could continue to dry. The couch and the carpet were check on the August 29th by WRR’s maintenance supervisor, [redacted]. The arm of the couch had completely dried and there were no visible damage. The carpet was still damp; however, there were no visible stains on the carpet. Ms. [redacted] was aware a tech from WRR had been in her unit because she called to inquire as to why the drying unit was left in her apartment. On Monday August 3rd, our tech returned to inspect the leak and start removing the damaged sheetrock. On Monday August 10th at 01:45, after determining that the correct repairs could be made, our tech installed a new piece of sheetrock. He will be returning to paint the repaired ceiling on Tuesday August 11th. The roof on the building is scheduled to be replaced on Thursday August 13th. 2. On April 2 and April 9, 2015, Ms. [redacted] called the WRR office to report her bathroom sink in the hallway was not draining. WRR was instructed to call first. The tech called Ms. [redacted] and received permission to enter both times; the tech snaked the drain and replaced the pop up to ensure there was nothing blocking the pipes. When Ms. [redacted] entered her apartment, our tech was repairing the maintenance issue, not using her bathroom as she reported.Based on our documentation, all of the repair issues that have been reported by Ms. [redacted] have been addressed or repaired on the day they were reported to our office. If you need any additional information regarding this complaint, please let me know. Thanks,[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have thoroughly read and reviewed the response and unfortunately I have to decline due to false/incorrect claims. Below are few keynotes 1. As whittle and Roper representative [redacted] stated I did give them permission to enter my apartment to address the matter of my issue concerning my ceiling but my "ROOMMATE" was not present which is why permission was given to maintenance to enter. When I returned home proper notice was NOT left so I had no indication of what was fixed or done in my apartment. So I had to reach out to the leasing office to obtain information. Information which was unclear of how this matter was going to be addressed. 2. On "May 29th ? " maintenance was never called to my apartment for anything concerning my apartment nor the ceiling. I am assuming Whittle and Roper representative meant July 29th . 3. On "August 29 ? " Which has not even approached yet so I can again assume Whittle and Roper representative meant July 29th , third party contractor did not remove the stains from the carpet as seen in the pictures posted above . Those photos where taken and are dated July 29th 2015. The carpet in my unit was not properly "cleaned" until July 31st 2015. 4 . On April 9 2015 as pictured above a maintenance request was put in regarding my bathroom sink. As shown tenant entry was NOT given to enter my apartment. On April 10 , 2015 no phone call was made. and again another false claim made, a maintenance tech did NOT call nor speak to me asking for entry permission. I have pulled my phone records and not once was whittle and roper on the call log on the day of April 10 , 2015. When entered not only myself but two other witnesses that entered my apartment with me seen the master bathroom door closed and heard a toilet flush to find a "maintenance tech" coming out of the bathroom adjusting his pants. As once stated above I cannot accept the "response" given by Whittle and Roper representative [redacted] due to lack of information in addition to false information. As seen some of the dates given by representative don't add up or haven't even approached yet on the calendar year. Clear signification of a misunderstanding and lack of communication on this business's behalf.

Regards,

Review: We signed a lease agreement with Whittle and Roper on December 3, 2012. Whittle and Roper were property managers representing the owner of the property, [redacted] and [redacted]. They failed to manage the property as they should so at the end of our lease, [redacted] and [redacted] cancelled their management agreement with Whittle and Roper with notice and we signed a new lease directly with the bank. All contracts with Whittle and Roper were terminated as of January 31, 2014. The Property Manager, [redacted] told the Director of Operations, [redacted], that the check had been sent out in February. We never got the security deposit. Two days ago, the bank contacted me and said that they got a call from Whittle and Roper and they stated that my security deposit is being held because they feel like the bank owes them something. Their agreement with the bank has nothing to do with my lease or my security deposit. Whittle and Roper is now holding my security deposit ransom because of an issue that has nothing to do with us. Our lease clearly states that they must release our deposit no later than 45 days after termination. It is past 45 days; there is no damage to the property; the property owner is not owed anything from us; we have done all that is required of us as tenants and have sent a letter demanding our security deposit back. Not only did they fail to provide adequate service to us and the bank, but are now acting in an inappropriate and unprofessional manner.Desired Settlement: I want payment in full of the amount equal to our initial security deposit of $1850 plus accrued interest equal to four percentage points below the Federal Reserve Board discount rate as of January 1 of each year per Virginia Code § 55-248.15:1B.

Business

Response:

To Whom It May Concern,

Whittle & Roper, Inc., Realtors, on behalf of the owner, [redacted] & [redacted], entered into a lease with the tenants on December 3, 2012. The lease automatically renewed December 31, 2013 for a term of one year per section 2B of the lease which states, “If Resident wants to vacate the Rental Home on the Lease End Date and terminate the Lease without further liability to Landlord for Rent, Resident must give written notice to Landlord at least 60 days before the Lease End Date of Residents intent to vacate the Unit (the Termination Notice). If Resident has not timely given the Termination Notice to Landlord, then the lease will automatically renew for a term of one year at a 3.5% increase.” The tenant did not provide written notice of their intent to terminate the lease with Whittle & Roper; therefore, the lease renewed and the new expiration date was December 31, 2014.

Whittle & Roper, Inc., Realtors did receive notice from the owner canceling management of the property; however, the management agreement and the lease with the tenant are separate agreements. The tenant is not vacating the property; therefore, the lease is still legally binding and must be canceled by the tenant and not the owner of the property. The owner of the property requested that Whittle & Roper remit the security deposit directly to the owner and Whittle & Roper would not agree to release the security deposit without written notice signed by all parties. Whittle & Roper received a letter from the owner on March 20, 2014 instructing us to release the deposit back to the tenant which we did.

This matter has been resolved and If you have any questions please feel free to contact me.

Thanks,

Director of Operations

Whittle & Roper, Inc., Realtors

[redacted] (office)

[redacted] (fax)