I am being asked to pay a bill without an itemized statementRental property was damaged and the insurance adjustment prepared a reportWhittle and Roper did not complete all the work listed on the insurance report, but want all the money I received from the insurance company
Good Afternoon Ms***, I have listed below Whittle & Roper’s (WRR) responses to the complaints filed by [redacted] regarding repair issues at [redacted] Monday, July 27th, Ms [redacted] noticed a leak on the ceiling in her apartment and contacted emergency maintenance to report it Once the office opened at 08:AM, a WRR representatives called Ms [redacted] regarding her maintenance requestDuring the conversation , she informed the representative that no one would be home and gave us permission to enter to make the repairs At 02:PM, one of our maintenance techs was dispatched to the apartment to assess the damage caused by the leakMs [redacted] was aware our tech entered her apartment because her roommate was present The tech went on the roof to identify and repair the leakThe tech determined the water damaged sheetrock would need to dry in order to correctly repair the damageThe tech also made sure the couch was moved so it would not get wet On Wednesday May 29th, the tech returned to Ms [redacted] apartment at 07:AM to see if the water damaged sheetrock had dried and to see if the leak that was repaired on the roof was no longer an issueThe damaged sheetrock was still damp so it could not be properly repaired On August 29th, a third party carpet/furniture contractor was dispatched to Ms [redacted] apartment to ensure the water from the leak had been extracted from the arm of her couch and the carpetHe also left a portable drying unit so the carpet could continue to dryThe couch and the carpet were check on the August 29th by WRR’s maintenance supervisor, [redacted] The arm of the couch had completely dried and there were no visible damageThe carpet was still damp; however, there were no visible stains on the carpetMs [redacted] was aware a tech from WRR had been in her unit because she called to inquire as to why the drying unit was left in her apartment On Monday August 3rd, our tech returned to inspect the leak and start removing the damaged sheetrockOn Monday August 10th at 01:45, after determining that the correct repairs could be made, our tech installed a new piece of sheetrock He will be returning to paint the repaired ceiling on Tuesday August 11thThe roof on the building is scheduled to be replaced on Thursday August 13th On April and April 9, 2015, Ms [redacted] called the WRR office to report her bathroom sink in the hallway was not drainingWRR was instructed to call firstThe tech called Ms [redacted] and received permission to enter both times; the tech snaked the drain and replaced the pop up to ensure there was nothing blocking the pipesWhen Ms [redacted] entered her apartment, our tech was repairing the maintenance issue, not using her bathroom as she reported.Based on our documentation, all of the repair issues that have been reported by Ms [redacted] have been addressed or repaired on the day they were reported to our office If you need any additional information regarding this complaint, please let me knowThanks, [redacted] ***
I am being asked to pay a bill without an itemized statementRental property was damaged and the insurance adjustment prepared a reportWhittle and Roper did not complete all the work listed on the insurance report, but want all the money I received from the insurance company
Good Afternoon Ms***, I have listed below Whittle & Roper’s (WRR) responses to the complaints filed by [redacted] regarding repair issues at [redacted] Monday, July 27th, Ms [redacted] noticed a leak on the ceiling in her apartment and contacted emergency maintenance to report it Once the office opened at 08:AM, a WRR representatives called Ms [redacted] regarding her maintenance requestDuring the conversation , she informed the representative that no one would be home and gave us permission to enter to make the repairs At 02:PM, one of our maintenance techs was dispatched to the apartment to assess the damage caused by the leakMs [redacted] was aware our tech entered her apartment because her roommate was present The tech went on the roof to identify and repair the leakThe tech determined the water damaged sheetrock would need to dry in order to correctly repair the damageThe tech also made sure the couch was moved so it would not get wet On Wednesday May 29th, the tech returned to Ms [redacted] apartment at 07:AM to see if the water damaged sheetrock had dried and to see if the leak that was repaired on the roof was no longer an issueThe damaged sheetrock was still damp so it could not be properly repaired On August 29th, a third party carpet/furniture contractor was dispatched to Ms [redacted] apartment to ensure the water from the leak had been extracted from the arm of her couch and the carpetHe also left a portable drying unit so the carpet could continue to dryThe couch and the carpet were check on the August 29th by WRR’s maintenance supervisor, [redacted] The arm of the couch had completely dried and there were no visible damageThe carpet was still damp; however, there were no visible stains on the carpetMs [redacted] was aware a tech from WRR had been in her unit because she called to inquire as to why the drying unit was left in her apartment On Monday August 3rd, our tech returned to inspect the leak and start removing the damaged sheetrockOn Monday August 10th at 01:45, after determining that the correct repairs could be made, our tech installed a new piece of sheetrock He will be returning to paint the repaired ceiling on Tuesday August 11thThe roof on the building is scheduled to be replaced on Thursday August 13th On April and April 9, 2015, Ms [redacted] called the WRR office to report her bathroom sink in the hallway was not drainingWRR was instructed to call firstThe tech called Ms [redacted] and received permission to enter both times; the tech snaked the drain and replaced the pop up to ensure there was nothing blocking the pipesWhen Ms [redacted] entered her apartment, our tech was repairing the maintenance issue, not using her bathroom as she reported.Based on our documentation, all of the repair issues that have been reported by Ms [redacted] have been addressed or repaired on the day they were reported to our office If you need any additional information regarding this complaint, please let me knowThanks, [redacted] ***