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WHIZ-Q STONE

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WHIZ-Q STONE Reviews (6)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate that they were willing to listen to my complaint and were also willing to resolve the issue quickly Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I appreciate that they were willing to listen to my complaint and were also willing to resolve the issue quickly
Regards,
*** ***

Hi ***,Thank you for bringing this issue to my attentionFirstly, I hope that your project turned out incredible, and we definitely appreciate the opportunity to provide materials to improve your home.I have read over your concerns and dove deep into your transactions with usWhile we do have a
return policy that includes a restocking charge and other return guidelines, I feel that the resolution you are asking for is not unreasonable, considering your situationI do apologize for any inconvenience we caused in our delivery/pick up scheduling of your materials and hope that the rest of your project went smoothly.I have created a ticket that will credit back the $($with tax) to your credit cardI do ask if you would please contact our sales office to provide your card information as we do not keep this information on fileThey will be able to tender this credit and process it to go back on your credit card.I sincerely appreciate you bringing this to my attention and hope that this resolution doesn't reflect our future business togetherWe greatly appreciate the business and are anxious to see the final project! Please feel free to contact me with any questions you might have.Thanks again!Derek W***

Hi ***,Thank you for bringing this issue to my attentionFirstly, I hope that your project turned out incredible, and we definitely appreciate the opportunity to provide materials to improve your home.I have read over your concerns and dove deep into your transactions with usWhile we do have a
return policy that includes a restocking charge and other return guidelines, I feel that the resolution you are asking for is not unreasonable, considering your situationI do apologize for any inconvenience we caused in our delivery/pick up scheduling of your materials and hope that the rest of your project went smoothly.I have created a ticket that will credit back the $($with tax) to your credit cardI do ask if you would please contact our sales office to provide your card information as we do not keep this information on fileThey will be able to tender this credit and process it to go back on your credit card.I sincerely appreciate you bringing this to my attention and hope that this resolution doesn't reflect our future business togetherWe greatly appreciate the business and are anxious to see the final project! Please feel free to contact me with any questions you might have.Thanks again!Derek W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I appreciate that they were willing to listen to my complaint and were also willing to resolve the issue quickly.  
Regards,
[redacted]

Review: We purchased a boulder from Whiz-Q on November 15, 2013, to be used in the War Dog Monument dedicated on May 31, 2014 in Cedar Hill, TX. We paid $1,758.76 for the boulder which included $60 for delivery and $50 to set the stone. When it came time to deliver and set the boulder, Whiz-Q refused to set the stone. Because we were locked in for a dedication date of May 31st and expected a large public attendance for this event, we were forced to hire another contractor with equipment on short notice which cost us $250. A local attorney who works with our organization sent an official request to [redacted] asking for his company to return the $50 they originally charged us back in 2013 plus the $250 it cost us to hire the new contractor to set the boulder in place. No one from Whiz-Q has responded to this complaint. We are a non-profit organization where every dollar counts. Whiz-Q knowingly failed to perform according to our contract. I have a copy of the receipt showing what we paid, as well as the letter from [redacted]. We need this company to be held accountable for taking money and refusing to perform.Desired Settlement: Whiz-Q owes our organization $50 which was paid in advance for the "setting" of the Basalt boulder plus $250 which was the cost to hire someone else and the equipment to be brought in special just for the setting of the boulder. Whiz-Q owes our attorney $250 for the letter of request. We are asking for $550 to settle this matter. I have copies of both the receipt showing our payment and the payment of the $250 for the new contractor, as well as a copy of the letter from our attorney.

Revdex.com

Response:

I have confirmed that there was a refund check sent to this customer on 05/19/2014. I have emails and correspondence dating back to May 6th with the customer and the contractor that did place the boulder showing that we would not be able to do what the customer was requesting, and the reasoning. We also addressed the letter from the law firm that was sent to our office. Please know that we have more than tried to satisfy this customer.

If you need more information please let me know. I will return to the office on Monday September 8th, 2014.

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Description: Stone - Natural, Stone - Crushed, Topsoil, Concrete Products, Monuments, Landscaping Equipment & Supplies, Limestone, Marble - Natural, Mason Contractors Equipment & Supplies, Lawn & Garden Pond Dealers & Supplies

Address: 4501 E Loop 820 S, Fort Worth, Texas, United States, 76119-5409

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