Whole Foods Market

Hello,We appreciate you letting us know We have contacted the local store involved and they will be contacting you directly as soon as possible.Thank you

Complaint: [redacted] I am rejecting this response because:Over a month agothe store manager [redacted] asked me to look up for a replacement bag for less than it's original prices His rational being it has some usage The bag is less than a year old, and the usage was gentle until the water ruined it's integrityI wrote the manufactor of the the bag, and explain the story, and they offered a 60% off discount if they placed the order through that contact, [redacted] ) I forwarded the information to ***, and he told me they would place the order, and when they recieved it at the store, they would contact me to pick it up.I contact ***, from the company two weeks afterwards and he said no one has placed that order I contacted the store numerous times over the past two weeks, all with excuses that [redacted] is not available to speak with me in particular He has returned none of my phone calls or emails I specifically spoke with, of names I can remember ***, ***, and [redacted] Those are the only names I have noted, but there were many more All which said they would make sure he received my messages [redacted] said the order had been placed from Vladimir [redacted] from bark n the bag said not [redacted] said [redacted] said the order had been places, and perhaps to assume it was from another source I can not make any assumption because its been well over two weeks, and any order placed would have arrived already[redacted] is pretty much lying Not only did he lie about placing the order for the replacements, but also the "allegations" of misdoing from the wholefood employees who cause damamged to my property and sold me some kind of scrap meat at a quantity which was less than I paid If I dont get the replacement bag NOW I am reporting this store to consumer affairs Regards, [redacted] ***

Hello Ms***, Thank you for reaching outThe store was not able to see any indication on the video footage that the cashierBased on the information we're unable to provide you with the compensation you've requestedKind regards, [redacted]

Complaint: [redacted] I am rejecting this response because:First of all, the "rep" I was speaking to did NOT inform me of any fire alarm I would have understood Further, I called right back, and they answered the phone, so that statement is completely false Second, I do not need anyone from Whole Foods to tell me about fat/protein coming from a poultry product How insulting It appears they think that I never cooked a turkey before.Third ~ I suggest that WHOLE FOODS have their [redacted] location CONTACT ME I am not about to CHASE after people who have been rude and sold me unhealthy, unrefrigerated products.Since they have shown their true colors ~ they can send a check in the amount of $~ which is the cost of the original turkey, plus the cost of a replacement turkey purchased elsewhere ~ AFTER Thanksgiving.Whole Foods might want to be a bit more gracious to their customer base, instead of lying and making up stories as to why their Customer Service staff were so disrespectful.Completely unacceptable and rude response from Whole Foods ~ however, not unexpected, as this SAME THING happened last year at the same location We were assured they were under new management ~ apparently not Regards, [redacted] ***

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and thus far, find that this resolution is satisfactory to meThe pending charges that have plagued my AMEX account are normally posted at approximately 7:am every day, and it is now 8:am (EST)No charges have appearedI much appreciate how Revdex.com assisted in resolving thisI just don't understand why it took literally hours of my time and frustration, multiple customer service interactions, and finally, Revdex.com intervention to execute this simple transactionI would really like to use the online Whole Foods gift card system, but do not trust them to handle the service properly Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Hello, First, I did respond to the complaint above and made clear that I do not accept the "resolution: proposed; where do you get off accusing me of not having responded? Secondly, on several occasions, when I logged into your Complaint-Management System and tried to view various messages, I was not able to; the message would open but be blankIn any case, as these mns make clear, they can/ will do no more; I should expect no more from businesses located in certain places, I supposeHowever, I demand that you correct your records to show that the complaint has not been resolved, which is accurate [redacted] [redacted] " [redacted] ***" [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] The store was able by the video footage to pull up the events and see what happened The bottle was closed, and then after her handling open and spilled destroying my property.The store team member are all friends and looking out for one another in protection of their positions, but are not looking after the costumers If there is to be in shift in blame to protect individuals empoyees placing malicious pranks on innocent customers, then the bottom line is Wholefoods is sold me an open container of water, which then detroyed my property, and are entirely responsible to replace it

Hello ***,Thank you for contacting us I am sorry about your experience Can you please let me know at which [redacted] this was purchased?Thank you [redacted] ***Customer Service

We are satisfied store leadership has acted responsibly in addressing this issueAccording to the statements we’ve reviewed from our Team Members, this situation seemed to have escalated out of an unintentional mistake, and at no time did the team member threaten a physical altercation with the customerWe’ve addressed the customer service aspects of this complaint and are satisfied this has been handled appropriatelyWe consider this matter closed

Complaint: [redacted] I am rejecting this response because: I want to wait and see what the follactions are The person who emailed me has appropriately offered to look into the case, but this isn't a resolution and so I don't want the case to close Regards, *** ***

Complaint: [redacted] I am rejecting this response because: The information they are requesting was forwarded to them weeks agothe name and address of the [redacted] where product was purchased see below Whole Foods [redacted] Regards, [redacted]

Hello [redacted] , Thank you for bringing your concern to our attention The "give it a Try" program or the WOW program are generally store programs and are directed by store leadership Please tell me which store you are referring to and I would be happy to have someone in leadership reach out to you directly to address your concerns

We’ve reviewed this customer’s concerns with our Northeast regional office and our [redacted] store, and while we are sorry Ms [redacted] was not satisfied with her initial experience in the store, we do feel that store leadership did their due diligence in following up and addressing the concerns with the Team Members involvedWe’d also like to be very clear that Ms [redacted] ’s remarks in email towards our regional representative, [redacted] , were wholly unacceptable and we do not tolerate such language being directed towards our team membersJust as we have a core value to satisfy, nourish, and delight our customers, we also have a core value to ensure team member happiness and excellence, and we take our responsibilities uphold both of these core values very seriouslyWe do not tolerate language inappropriate and abusive remarks towards any team member, and we do support our stores in asking customers to leave the store when such customer behavior is brought to store leadership attention Again we are sorry Ms [redacted] was not satisfied with her experience in our storeWe are satisfied the store has addressed this issue, and we consider the matter closed

Please know that we take every complaint seriously to ensure our customers feel satisfied and welcome in our storesImmediately after receiving this complaint, the store and regional leadership teams were contacted regarding this incidentAfter reviewing this incident with the we are satisfied that the store tried to accommodate you and acted responsibly in responding to this incident

Thank you for your emailI am very sorry to hear about your experience with the ice creamWhole Foods Market takes all incidents involving our products very seriouslyWe hope that you will contact the customer service desk of your local Whole Foods Market store for a refund; they would be happy to assist youIn addition, it would be a great help to us if you would provide the customer service desk with some information so that we can initiate an investigation In order to initiate an investigation of this incident we need the following information (most of which is found on the product): UPC code - The numbers listed under the barcode Batch Code or Lot Code - This piece of information is very importantWe are unable to investigate the problem without thisThe Batch or Lot Codes are sometimes in the form of a 'Best By' date or an expiration date Product Name Product Size or Unit of Measure Description of the Incident Photograph of the Product The photographs can be taken by the customer service deskIf you are unable to return to the store, please email the requested information above, along with photos, to us directly at [redacted] If you provide this information we will forward it to the manufacturer who will then be able to investigate the incident Again, we are very sorry that you did not have a positive experience with our productWe constantly look for ways to make improvements in our productsThe information you have provided will help with that process

Excellent customer service, my kitchen looks amazing they put there heart on the site to give you the best experienceI did not have to worry about not been home while they were workingI would recommend Kabir Enterprise % they will continue doing work in my house!!! First time I feel comfortable with a Company