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Whole Leaf Tobacco LLC

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Whole Leaf Tobacco LLC Reviews (4)

I am rejecting this response because: It is not My mistake it is the companys mistake......Why do you think this case was even opened......I have no idea where the package was sent to in reality only the sender does...For all I know it was never even sent out at all and information was provided on senders website and to me

Customer service exists to remedy problems or mistakes with that company You provided a shipping address and we sent your order to that address We are not in error, but if you return the items that were shipped to the address YOU provided, we will be more than happy to provide a refund for the full purchase price

Customer provided the wrong shipping address at the time he ordered.  He did not attempt to correct the issue until well after the package had been delivered to his old address.  I suggested he contact a former neighbor in the area to have his order forwarded to him.  He took no...

measures to retrieve his order and blamed me for sending it to the wrong address.  He filed a dispute with Paypal for which he was denied do to his error.Had the former customer taken personal responsibility for his error instead of blaming me and becoming nasty, I would have been more than happy to reship the order. I will not allow anyone to be verbally abusive toward me or any of my employees.  Sometimes when people make mistakes, they simply need to own them and not everything anyone does is somehow somebody else fault. If the order is ever returned to me, I will issue a full refund less the actual shipping costs.Thank you,Don C.Whole Leaf Tobacco LLC

I am rejecting this response because: It is not My mistake it is the companys mistake......Why do you think this case was even opened......I have no idea where the package was sent to in reality only the sender does...For all I know it was never even sent out at all and false information was provided on senders website and to me

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Address: 899 Moe Dr, Akron, Ohio, United States, 44310-2574

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