WholeRen, LLC

Dear ***,Thank you for notifying us about the caseThe quality of our services for international students is important to us.WholeRen Group is the umbrella organization for several companies including the following:#- WholeRen Education - an AIRC certified education services agency,#- Whole
Fun Stay, officially registered name of Ojisu Homestay, - a community supported homestay platformOjisu Homestay is separately incorporated and insured.Ojisu Homestay has paid great attention to this case since this customer first expressed to us that he was not pleased with his current host family on Saturday, October 1st, His concerns were expressed as follows:The host family did not provide lunch on weekends,The host family did not provide the same room they advertised,The host family did not respect his privacy and entered his room without permission.To confirm the details provided by the student, we started our investigation procedure and tried to schedulea visit to the host familyWe called the host family times from October 1st to October 9th, but the hostfamily repeatedly stated that they would not be available for such a visit.We would be willing to consider that the host family failed to meet the requirements in the contract, since they were not compliant in our attempts to do a home visitTo protect our student’s rights and interests, we decided to issue a full refund to the studentWe will also send formal warning letter to the host family, and remove, them from our family list.This customer reported to PARevdex.com on 10/12/2016, the same day he signed the Refund AgreementThe Refund Agreement contained language.indicating that he would not commit an act which would damage the reputation of OjisuWe are hopeful that he filed the complaint before receiving the agreementAtpoint in time, he has been made whole, and has no basis for complaint.Please contact us with any further questions.Sincerely,Wholeran Education10/24/2016On October 10ththis customer expressed his satisfaction with our refund and accepted our solutionWe have initiated the refund procedures with the.Refund AgreementThe customer signed the Refund Agreement on 10/12/and has received the fully refund of this case on 10/14/If one of the parties breaches the terms of this Refund Agreement, the other party is entitled to pursue damages