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Wholesale Design Warehouse

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Reviews Wholesale Design Warehouse

Wholesale Design Warehouse Reviews (7)

This is a fantastic business to deal with The customer service is top notch, the staff has extensive knowledge of furniture and design and really helped me to get the look I wanted in my dining room I would highly recommend everyone to come in and visit Ryan, Mark and the rest of the staff at Wholesale Design Warehouse!

In we went to this place to order a sectional sofa for our beach houseThe salesman, Mark, showed us a vinyl couch he said would be easy to clean and work great with wet bathing suites
The vinyl cloth was really thin and looked cheap and when I mentioned that to him he said "Don't worry for $I can sell you Ultra Shield.It's an insurance policy for the couchNo matter what happens to the material they replace it for youIt seemed like a good idea so we bought itAfter awhile we started noticing the surface started peeling off.I called Ultra Shield who informed me their warranty does not cover vinyl and that Wholesale Design Warehouse should not have sold it to us I called Mark and he said on the phone that he was aware of the problems with the vinyl from that company who made it and they had since gone out of businessHe did say if we come in he could help us out with a great deal on a replacementSo when we arrived we discussed the situation and Mark now said the only thing he could do was a free Ultra ShieldYou mean you will give us the piece of crap Ultra Shield that doesn't cover anything again? I said what responsibility are you willing to take? He was fully aware that Ultra Shield doesn't cover vinyl but said he know nothing of it He said they would not discount one buck off any couch for usHe would only give us the useless insurance He needed his full profit on his sofa Wow! What a scam this place is! Do not ever shop here!

Complaint:
I am rejecting this response because:Number 1: The store owner, ***, isn't being truthful. He said that my dad had the chair for months. But I have a cancelled check that was written on 9/17/and I called *** on the 18th of October. He usually charges his purchases, but *** offered for him to pay no sales tax if he wrote a check.Number 2: my dad did not sleep in the chair even one night! I told this to *** on the phone and in person, but he keeps claiming that my dad slept in it. My dad has a bed that is comfortable and that is where he sleeps. *** has no proof that my dad slept in the chair and I give you my word that he did not. My dad lives with me and I know where he sleeps.Number 3: Regardless as to whether the store has a return policy or not-when I talked to *** on the phone he offered to exchange the chair because it didn't fit my dad. I told *** the situation and asked him what he could do for my dad. He is the one who offered the exchange. But when I came to the store for the exchange he said, "I changed my mind. I made a mistake. I will not exchange the chair." The chair is in the same condition as when it was delivered. I can send a picture if you would like to see one. I was willing to take an exchange rather than a refund, but we have now purchased another chair for my dad. Therefore, I need a refund now.Regards,
J*** ***

This is a fantastic business to deal with. The customer service is top notch, the staff has extensive knowledge of furniture and design and really helped me to get the look I wanted in my dining room. I would highly recommend everyone to come in and visit Ryan, Mark and the rest of the staff at Wholesale Design Warehouse!

It is very unfortunate but we dont have a return policy.. When Mr. D[redacted] came in to purchase the chair from a Craigslist ad, he brought another woman other than the claimant, who said she was his caregiver and They both liked the chair and approved the order..  it wasnt until 10/18 , two months...

later that I got notice. .. after hearing that the chair had been use to sleep in ,  I cannot in good conscience return and try to resell a chair that has been slept and sat  in for two months.. It would be unfair and unreasonable  to other clients to sell as new  as we do not sell used furniture. Im very sorry [redacted]

In 2012 we went to this place to order a sectional sofa for our beach house. The salesman, Mark, showed us a vinyl couch he said would be easy to clean and work great with wet bathing suites.

The vinyl cloth was really thin and looked cheap and when I mentioned that to him he said "Don't worry for $99 I can sell you Ultra Shield.It's an insurance policy for the couch. No matter what happens to the material they replace it for you. It seemed like a good idea so we bought it. After awhile we started noticing the surface started peeling off.I called Ultra Shield who informed me their warranty does not cover vinyl and that Wholesale Design Warehouse should not have sold it to us. I called Mark and he said on the phone that he was aware of the problems with the vinyl from that company who made it and they had since gone out of business. He did say if we come in he could help us out with a great deal on a replacement. So when we arrived we discussed the situation and Mark now said the only thing he could do was a free Ultra Shield. You mean you will give us the piece of crap Ultra Shield that doesn't cover anything again? I said what responsibility are you willing to take? He was fully aware that Ultra Shield doesn't cover vinyl but said he know nothing of it. He said they would not discount one buck off any couch for us. He would only give us the useless insurance. He needed his full profit on his sofa. Wow! What a scam this place is! Do not ever shop here!

Review: Purchased new couch, within a few weeks one side of seat area fell. It feels as though there is no cushion or padding and sitting directly on the frame. Contacted vendor who came out to the house and acknowledged the issue, took pictures and said warranty should take care of it. One week later he returns call and says its normal wear not covered by warranty and to sit on the other side of the couch. The implication was that we had somehow abused the furniture. We are both disabled and normal-sized people, this would be difficult if not impossible to break down this sofa in a few short weeks. We need some help here and would like to come to a satisfactory solution with this vendor. Thank youDesired Settlement: We would gladly return this couch for a refund.This is a good example of a lemon law situation.We just need a comfortable couch suitable for 2 disabled seniors thank you

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Description: FURNITURE - RETAIL, FURNITURE - WHOLESALE

Address: 5109 -A Walker St, Ventura, California, United States, 93003

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