Initial Business Response / [redacted] (1000, 5, 2014/06/17) */ Dear [redacted] , First and foremost my sincere apologies for what has happened to you at the airportWe have never ( EVER ) had this happen beforeThe points obtained were authorized by the Amex account holder and were NOT stolenWe do not and have never done anything illegalOtherwise we would not be in business for yearsWe have agreements with corporations to use their Amex points for travelI will personally investigate this matter and get to the bottom of it [redacted] explained to you the process of booking your discounted your ticket, and the fact you will not earn any miles flyingIn return you will save thousands of dollars on your ticketWe issued and charged the exact flight and amount you agreed toYou did use the outbound flight without any issueIf you did have an issue with the return flight we will issue you a 50% refund back to your credit card after we investigate this matterPlease email me your receipts or credit card statement for any charges you had to pay at the airportAlso we did not use any of your personal information beside your name to issue your ticketThe fact that your seeking for $7,refund is absurdYou are asking for us to pay 100% of your trip? I am sorry but you are not a charity for us to donate tickets tooIf you were we would consider for a good causeHowever if you did have to buy a new return flight we will refund you 50% OR $back to your credit cardPlease see the contract that you signed and agreed to at the time of purchase Business and First Class Tickets Terms and Conditions By signing below, I acknowledge charges described heron, either by Wholesale Flights, or issuing carrierPayment in full will be processed at time of ticket(s) issuingOnce confirmed and ticketed, all tickets are: NON-REFUNDABLE and NOT-CHANGEABLEIn the event of cancellation or date change, no monetary refunds are givenIf tickets must be changed or cancelled, Wholesale Flights Inchas no control over airline penalties associated with refunds or exchanges (penalties range from $75.00-$USD per ticket plus fare and tax differenceChange requests must be submitted in writing at least hours prior to departure to Wholesale FlightsIt is necessary to re-confirm flights to hours prior to departure directly through your Agent and Airline's WebsiteIf there is an issue with your flight or confirmation please call or email us immediatelyIf we or your agent are not available, please call the airlines directIn the event of any schedule changes"Wholesale Fights Inc." shall not be responsible for denied boarding or passport issuesOnce confirmed and a copy of itinerary is received, please review your travel information for accuracy on items such as: Correct Spelling of the name(s), Destination, Flight time and Airline, Total Fare PaidIf you would like to cancel your ticket(s), you can either cancel the tickets and receive up to 75% of your money back or you can keep a credit for year for the full amount paidThis form also authorizes Wholesale Flights to ship any travel documents to the provided shipping addressIn the event of a request for Regular Mail Shipping, Wholesale Flights does not assume any responsibility for the documents sent via Regular MailI shall under no condition decline; reject or challenge the amount charged on my credit card Wholesale Flights reserves the right to charge service fees but will not add additional fees to the agreed contract priceThe signer understands all the stipulations, rules and conditions pertaining to the purchased tickets If credit card declines and tickets are issued on Wholesale Flights Inc's credit to insure that we can offer the price quoted, we may charge a cancellation penalty, (penalties range from $75.00-$USD per ticket) First name, last name and the middle initial must be provided exactly as it appears on your Government issued Identification, either it be your passport, driver license or other acceptable form of identification as may be requiredIf a name change is requested by phone within hours from the time of booking, Wholesale Flights Incmay be able to re-issue a new reservation by charging a standard change fee of up to $USD per ticketName changes, including corrections due to spelling errors are not allowed once tickets are issued and confirmed Tickets are non-transferable Total charges for the booking may include one or more charge on the credit card(s) by Wholesale Flights Inc., the ticketing airline and other partners such as Travel Guard not to exceed the agreed contract price If you purchase trip insurance from our website www.wholesale-flights.com you will be responsible for contacting Travel Guard directly for any changes, cancellations and clarifications All customers travelling internationally will be required to obtain and carry necessary and pertinent travel documents including, but not limited to Passport, Business VISA, permanent or semi-permanent Work VISA, Student VISA, Transit VISA, and Advanced Parole etcTraveler is responsible for the review of travel restrictions to determine and obtain all required travel documentation ahead of the originating travel date as may be necessaryNeither Wholesale Flights Incnor its agents are responsible for providing answers to specific questions related to travel documentation requirementsRequirements must be checked directly with the airlines This form also authorizes Wholesale Flights Incto ship any travel documents to the provided shipping addressIn the event of a request for Regular Mail Shipping, Wholesale Flights does not assume any responsibility for the documents sent via Regular Mail Failure to send back ticket release form within hrs may result in additional fees Service Fees and Points Transfers Wholesale Flights Inc offers a Service to search for award availability and book tickets with your credit card points or air milesIf you have insufficient miles for your ticket, Wholesale flights will guide you through purchasing more miles with the airline directlyService fee vary depending on the complexity of your ticket and amount of tickets being purchasedService fees can vary from $500-$per ticketOnce booked and confirmed Service fees are non-refundableService fees are disclosed prior to the booking and contract being signed Wholesale Flights Inc on occasion gifts credit card points to clients to help with their bookings through promotional offers via newsletterWe charge a service fee for the transfer and booking of your award ticketService fee for bookings that points are gifted can vary from $500-$10,per reservation depending on the complexity of the booking and passengersWholesale Flights Inc Does NOT sell miles or pointsIf we do transfer credit card points into your Airline account, this is a gift from our company to youThe only charges you will receive is for our service fee to find your flights and reserve themAlso the service fee includes any changes you may need in the future to your flights Once ticketed and confirmed Service fees are non-refundableService fee is disclosed prior to the booking and contract signed Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/06/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Issue was resolved via an email from [redacted] on 06/17/I will look for my refund with in 3-business days Thank you
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ We are giving Mr[redacted] a refund of $This issue is resolved and closedWe resolved this prior to receiving this complaintPlease remove this from our recordsWe apologize for any inconvenienceThank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ We have issued a new replacement ticket and this issue has been resolvedThank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/14) */ I am writing to inform you that I want to withdraw the complaint about Wholesale FlightsThe matter has been resolvedThank you Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/03/25) */ [redacted] , Our sincere apologies for the unfortunate situation we put you inI want to express that this is no way [redacted] faultHe is one of our top agentsWe issue our tickets through Wholesale ConsolidatorsThe one we were using for your tickets promised us the price we quoted youUnfortunately when we went to go issue your tickets, they advised us their system showed availabilityWe were fighting with them and going back and forth to try to get your tickets issued with no successThat is when [redacted] looked for alternative options to offerHowever, we were not successful confirming the price and seats with themThat is when we felt we need to refund your moneyWe are truly sorry for any inconvenience this may have causedI do see you purchased from us before and glad we were able to help at that timeI want to provide you a code for $OFF toward your next purchase if you decide to give us another try( [redacted] $)We wish you safe travels and hope we can assist in the future Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this responseThis company is placing the blame instead of taking responsibility for a product/service they are sellingThis problem seems to happen oftenI see that I am not the only one this has happened tooWith so many others who have spoken up, I would assume there are many others who have notPeople need to be aware that it seems the business model for this company is to take peoples money, hold it for weeks before providing the product that the consumer has purchasedResolution to the problem they created would be to provide the tickets that were purchasedThe voucher that was offered is an attempt to scam people out of more moneyI would never provide a nickel to this company ever againAnyone else looking at using this company needs to be aware that they are con artists and not to deal with themIt will only be waste of time and money Final Business Response / [redacted] (4000, 10, 2014/03/31) */ Thank you for your replyWe will work on improving our customer service for future clientsHave a great day Final Consumer Response / [redacted] (4200, 12, 2014/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business has not resolved anything at this time
Initial Business Response / [redacted] (1000, 5, 2015/05/07) */ Dear [redacted] , We are sorry to hear about this situationWe have spoken to your agent MikeHe is in the process of handling this with your wife [redacted] We will figure out a solution to resolve this by either refunding you the extra charges or attempt to get you a partial refund of the entire flightPartial refund will be up to 50% of what you originally paid to Wholesale FlightsPlease see the terms and conditions of the contract that you signed and agreed to below AGREEMENT BETWEEN YOU AND WHOLESALE FLIGHTS, INC By electronically signing below, you represent that you are over years of age and you accept that the total price quoted to you at the time of booking is valid, including all applicable taxes, surcharges, and fees, and you agree to pay for that valid charge on the credit / debit card account number that you supply to usAfter you purchase an airline ticket(s) from us and select the "Accept" button, all airline ticket(s) and all service fees sold or issued by us or through us are FINAL, NOT REFUNDABLE, NOT TRANSFERABLE, and CANNOT BE MODIFIED, and you are fully responsible to WholeSale for the full cost of the airline ticket(s), and credit / debit card and any subsequent charge(s) on your credit / debit card, which you may incur as provided in these TermsBy agreeing to purchase an airline ticket(s) through us or from us, you accept that the total charge written above is valid, as well as any subsequent charges imposed as provided in these TermsYou, therefore, agree that by purchasing products and/or services from us or through us, and using our Website, you agree to not challenge, decline, reject, or dispute any amount charged on your credit card as a result of your purchase of travel products and / or services from WholeSale or through WholeSale, and that your sole recourse against WholeSale will be to file a lawsuit pursuant to these TermsPlease note you will not receive a monetary refund when canceling or modifying your ticket(s) If purchasing ticket(s) from us, you must provide first name, last name, and middle initial for each passenger [redacted] it must be identical to how it appears on each passenger's government-issued identificationYou will be emailed a confirmation itinerary after your ticket(s) purchase is confirmedPlease carefully review your confirmation itinerary as soon as you receive it, including but not limited to, names of each passenger, dates and times of travel, and airportsContact us immediately in writing if any information on your confirmation itinerary is incomplete or incorrectTo the extent the applicable Supplier's rules permit, we will do our best to correct any inaccuracies, but you will be charged at least $USD change fee per ticket, and will be solely responsible for any other fees the Supplier may impose, except where we made the mistake and you contacted us immediately to notify us of the mistake If legal action is necessary to dispute the charge-back, you agree to pay us for the cost of the airline ticket(s), plus all additional processing fees and any legal fees incurred to recoup the cost of the airline ticket If you need to cancel your ticket or modify your itinerary for any reason, please contact us as soon as possible to review your optionsCancellation, modification and refund terms, as well as conditions, will be dictated by the applicable SupplierIn our constant effort to provide great customer service, we will attempt to leverage our relationships with Supplier and make changes to your itinerary or cancellations if your request is permitted by the applicable SupplierPlease read these terms and conditions carefully on the applicable Supplier's websiteSuppliers typically permit cancellations and modifications up to hours from time of departure; therefore, to the extent possible, you must submit to us all change requests in writing at least hours before departureIf a modification or cancellation is permitted, you will be responsible for any applicable fees charged by the Supplier(s) upon cancellation or modification, which could be at least $USD per ticket, as well as the fare difference in the case of modificationsFees will vary depending on the applicable Supplier's terms and conditions, and these fees must be collected by us prior to processing any change to your ticket(s)You will not receive a monetary refund when canceling or modifying your ticket(s)Instead, to the extent permitted by the applicable Supplier(s), you will receive a credit (less any fees imposed by the Supplier(s)) towards a future ticket purchase, which will be valid for up to twelve (12) months from your original date of purchaseIn all cases, you will be notified of all fees, excluding fare differences, prior to agreeing to cancel or modify your ticket(s)You agree to be responsible for any and all applicable fees, fare differences, and/or taxes associated with modifying and/or cancelling travel services or products purchased from us or through usYou permit WholeSale to charge the credit / debit card you provided to us for the payment of penalties arising from your failure to comply with any Supplier's rules The total price is based on the total price per personFor more than one passenger, the total price per person is the total price for all passengers [redacted] by the total amount of passengersAny additional fees subsequently charged by the air carrier (baggage fees, upgrade fees, special needs etc.) are between you and the airline and are not the responsibility of WholeSaleWholeSale is not liable for the notification or reimbursement of any these additional fees charged by the air carrier to you You agree that that WholeSale flights may ship tickets to the shipping address you provide to usWholeSale does not assume any responsibility for products sent via mail, and it is your responsibility to request in writing that WholeSale send products using insurance and tracking features If you purchase travel insurance from us or through us, you will be responsible for contacting Travel Guard directly for any changes, cancellations, and/or clarifications If you have any issue with your ticket, please contact us in writing immediatelyIn other cases, we will attempt to replace your ticket with an acceptable alternative of equal value or more At least hours prior to departure, you must reconfirm your flight in writing with WholeSale and with the applicable air carrier, and you must continue reconfirming in the same manner every hours prior to your flight LIMITATION OF LIABILITY Subject to applicable law, use of our Website and purchase of any travel products or services through or from us is at your sole riskServices and products made available by us or through us are subject to conditions imposed by Suppliers, including but not limited to tariffs, conditions of carriage, international conventions and arrangements, and federal government regulations YOU AGREE THAT WHOLESALE WILL NOT BE LIABLE OR RESPONSIBLE TO YOU OR ANY OTHER PARTY FOR ANY INDIRECT, DIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY LOSS, DAMAGE, CLAIM, INJURY, OR ANY EXEMPLARY, SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN TORT, STRICT LIABILITY, CONTRACT, OR OTHERWISE, WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH THE PERFORMANCE OR NONPERFORMANCE BY US, ANY AIR CARRIER, OR ANY OTHER SUPPLIERS SELLING TRAVEL-RELATED PRODUCTS OR SERVICES TO THE MAXIMUM EXTENT PERMITTED BY LAW, WHOLESALE DOES NOT ASSUME LIABILITY FOR (1) ANY LOSS, INJURY, DAMAGE, ACCIDENT, DEATH, OR DELAY DUE TO AN ACT OR OMISSION OF A SUPPLIER, INCLUDING, WITHOUT LIMITATION, AN ACT OF NEGLIGENCE OR THE DEFAULT OF A SUPPLIER, OR AN ACT OF GOD; (2) ANY DAMAGE AND/OR DELAY DUE WEATHER OR CAUSES BEYOND WHOLESALE'S CONTROL; OR (3) ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, FAILURE TO MAKE CONNECTIONS OR ACTS OF ANY GOVERNMENTAL AUTHORITY If, despite the limitation above, WholeSale is found liable for any reason, including any loss or damage which arises out of or is in any way connected with any of the occurrences described in the limitations above, then WholeSale's liability will in no event exceed, in total, the price you paid for your airline ticket from which the loss or damage arisesSome states do not allow the limitation of liability, so the limitations above may not apply to you Please contact Mike direct to resolve thisThank you Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reason we are not yet ready to accept the response from Wholesale Flights is that it is a yet indeterminate amount It appears that the proposed solution consists of one of two options: full refund of all charges other than airfare or up to 50% of original ticket price Concerning option 1, on May 7, the agent for Wholesale Flights Incinformed us that the charges excluding airfare were a total of $1,These charges were made up of $+ $+ $+ $+ $ Concerning option 2, on May 7, the agnt for Wholesale Flights Inc, informed us that the purchase price was $5,50% of the purchase is, according to the agent's price, is $2, Thus we can see the proposed solution ranges from $1,to $2,We would accept the resolution #2, being 50% of ticket purchase price being $2, We hereby ask Wholesale Flyers to refund to our American Express card $2,Once we have been informed by American Express that this amount has been refunded to our account, we will inform American Express, Revdex.com and Wholesale Flights that our complaint has been resolved We will look for Wholesale Flights Inc's response to the above through this website We will keep the Revdex.com informed of when we see our American Express account reflect the requested refund Final Business Response / [redacted] (4000, 10, 2015/05/12) */ We refunded below on May 8th Total refund was $You should see the credit back within 3-business daysPlease close this case once refund poststhank you Transaction ID: XXXXXXXXX Type: Credit Status: Settled Batch: Auth Code: XXXXXX Avs Result: No AVS response (Typically no AVS data sent or swiped transaction) CVVResult: No CVV2/CVC data available for transaction Transaction Info Date: 05/08/ Time: 13:PST Invoice: Order ID: PO #: Description: CREDIT - ***'S CLIENTS Amount: 4, Cardholder: [redacted] Final Consumer Response / [redacted] (2000, 12, 2015/05/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) We have consulted with American Express, and we have seen the refund made by Wholesale Flights Incposted to our accountWe sincerely thank Revdex.com for their assistance in resolving this complaint
Initial Business Response / [redacted] (1000, 5, 2014/06/17) */ Dear [redacted] , First and foremost my sincere apologies for what has happened to you at the airportWe have never ( EVER ) had this happen beforeThe points obtained were authorized by the Amex account holder and were NOT stolenWe do not and have never done anything illegalOtherwise we would not be in business for yearsWe have agreements with corporations to use their Amex points for travelI will personally investigate this matter and get to the bottom of it [redacted] explained to you the process of booking your discounted your ticket, and the fact you will not earn any miles flyingIn return you will save thousands of dollars on your ticketWe issued and charged the exact flight and amount you agreed toYou did use the outbound flight without any issueIf you did have an issue with the return flight we will issue you a 50% refund back to your credit card after we investigate this matterPlease email me your receipts or credit card statement for any charges you had to pay at the airportAlso we did not use any of your personal information beside your name to issue your ticketThe fact that your seeking for $7,refund is absurdYou are asking for us to pay 100% of your trip? I am sorry but you are not a charity for us to donate tickets tooIf you were we would consider for a good causeHowever if you did have to buy a new return flight we will refund you 50% OR $back to your credit cardPlease see the contract that you signed and agreed to at the time of purchase Business and First Class Tickets Terms and Conditions By signing below, I acknowledge charges described heron, either by Wholesale Flights, or issuing carrierPayment in full will be processed at time of ticket(s) issuingOnce confirmed and ticketed, all tickets are: NON-REFUNDABLE and NOT-CHANGEABLEIn the event of cancellation or date change, no monetary refunds are givenIf tickets must be changed or cancelled, Wholesale Flights Inchas no control over airline penalties associated with refunds or exchanges (penalties range from $75.00-$USD per ticket plus fare and tax differenceChange requests must be submitted in writing at least hours prior to departure to Wholesale FlightsIt is necessary to re-confirm flights to hours prior to departure directly through your Agent and Airline's WebsiteIf there is an issue with your flight or confirmation please call or email us immediatelyIf we or your agent are not available, please call the airlines directIn the event of any schedule changes"Wholesale Fights Inc." shall not be responsible for denied boarding or passport issuesOnce confirmed and a copy of itinerary is received, please review your travel information for accuracy on items such as: Correct Spelling of the name(s), Destination, Flight time and Airline, Total Fare PaidIf you would like to cancel your ticket(s), you can either cancel the tickets and receive up to 75% of your money back or you can keep a credit for year for the full amount paidThis form also authorizes Wholesale Flights to ship any travel documents to the provided shipping addressIn the event of a request for Regular Mail Shipping, Wholesale Flights does not assume any responsibility for the documents sent via Regular MailI shall under no condition decline; reject or challenge the amount charged on my credit card Wholesale Flights reserves the right to charge service fees but will not add additional fees to the agreed contract priceThe signer understands all the stipulations, rules and conditions pertaining to the purchased tickets If credit card declines and tickets are issued on Wholesale Flights Inc's credit to insure that we can offer the price quoted, we may charge a cancellation penalty, (penalties range from $75.00-$USD per ticket) First name, last name and the middle initial must be provided exactly as it appears on your Government issued Identification, either it be your passport, driver license or other acceptable form of identification as may be requiredIf a name change is requested by phone within hours from the time of booking, Wholesale Flights Incmay be able to re-issue a new reservation by charging a standard change fee of up to $USD per ticketName changes, including corrections due to spelling errors are not allowed once tickets are issued and confirmed Tickets are non-transferable Total charges for the booking may include one or more charge on the credit card(s) by Wholesale Flights Inc., the ticketing airline and other partners such as Travel Guard not to exceed the agreed contract price If you purchase trip insurance from our website www.wholesale-flights.com you will be responsible for contacting Travel Guard directly for any changes, cancellations and clarifications All customers travelling internationally will be required to obtain and carry necessary and pertinent travel documents including, but not limited to Passport, Business VISA, permanent or semi-permanent Work VISA, Student VISA, Transit VISA, and Advanced Parole etcTraveler is responsible for the review of travel restrictions to determine and obtain all required travel documentation ahead of the originating travel date as may be necessaryNeither Wholesale Flights Incnor its agents are responsible for providing answers to specific questions related to travel documentation requirementsRequirements must be checked directly with the airlines This form also authorizes Wholesale Flights Incto ship any travel documents to the provided shipping addressIn the event of a request for Regular Mail Shipping, Wholesale Flights does not assume any responsibility for the documents sent via Regular Mail Failure to send back ticket release form within hrs may result in additional fees Service Fees and Points Transfers Wholesale Flights Inc offers a Service to search for award availability and book tickets with your credit card points or air milesIf you have insufficient miles for your ticket, Wholesale flights will guide you through purchasing more miles with the airline directlyService fee vary depending on the complexity of your ticket and amount of tickets being purchasedService fees can vary from $500-$per ticketOnce booked and confirmed Service fees are non-refundableService fees are disclosed prior to the booking and contract being signed Wholesale Flights Inc on occasion gifts credit card points to clients to help with their bookings through promotional offers via newsletterWe charge a service fee for the transfer and booking of your award ticketService fee for bookings that points are gifted can vary from $500-$10,per reservation depending on the complexity of the booking and passengersWholesale Flights Inc Does NOT sell miles or pointsIf we do transfer credit card points into your Airline account, this is a gift from our company to youThe only charges you will receive is for our service fee to find your flights and reserve themAlso the service fee includes any changes you may need in the future to your flights Once ticketed and confirmed Service fees are non-refundableService fee is disclosed prior to the booking and contract signed Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/06/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) Issue was resolved via an email from [redacted] on 06/17/I will look for my refund with in 3-business days Thank you
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ We are giving Mr[redacted] a refund of $This issue is resolved and closedWe resolved this prior to receiving this complaintPlease remove this from our recordsWe apologize for any inconvenienceThank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ We have issued a new replacement ticket and this issue has been resolvedThank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/14) */ I am writing to inform you that I want to withdraw the complaint about Wholesale FlightsThe matter has been resolvedThank you Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/03/25) */ [redacted] , Our sincere apologies for the unfortunate situation we put you inI want to express that this is no way [redacted] faultHe is one of our top agentsWe issue our tickets through Wholesale ConsolidatorsThe one we were using for your tickets promised us the price we quoted youUnfortunately when we went to go issue your tickets, they advised us their system showed availabilityWe were fighting with them and going back and forth to try to get your tickets issued with no successThat is when [redacted] looked for alternative options to offerHowever, we were not successful confirming the price and seats with themThat is when we felt we need to refund your moneyWe are truly sorry for any inconvenience this may have causedI do see you purchased from us before and glad we were able to help at that timeI want to provide you a code for $OFF toward your next purchase if you decide to give us another try( [redacted] $)We wish you safe travels and hope we can assist in the future Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/03/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this responseThis company is placing the blame instead of taking responsibility for a product/service they are sellingThis problem seems to happen oftenI see that I am not the only one this has happened tooWith so many others who have spoken up, I would assume there are many others who have notPeople need to be aware that it seems the business model for this company is to take peoples money, hold it for weeks before providing the product that the consumer has purchasedResolution to the problem they created would be to provide the tickets that were purchasedThe voucher that was offered is an attempt to scam people out of more moneyI would never provide a nickel to this company ever againAnyone else looking at using this company needs to be aware that they are con artists and not to deal with themIt will only be waste of time and money Final Business Response / [redacted] (4000, 10, 2014/03/31) */ Thank you for your replyWe will work on improving our customer service for future clientsHave a great day Final Consumer Response / [redacted] (4200, 12, 2014/04/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business has not resolved anything at this time
Initial Business Response / [redacted] (1000, 5, 2015/05/07) */ Dear [redacted] , We are sorry to hear about this situationWe have spoken to your agent MikeHe is in the process of handling this with your wife [redacted] We will figure out a solution to resolve this by either refunding you the extra charges or attempt to get you a partial refund of the entire flightPartial refund will be up to 50% of what you originally paid to Wholesale FlightsPlease see the terms and conditions of the contract that you signed and agreed to below AGREEMENT BETWEEN YOU AND WHOLESALE FLIGHTS, INC By electronically signing below, you represent that you are over years of age and you accept that the total price quoted to you at the time of booking is valid, including all applicable taxes, surcharges, and fees, and you agree to pay for that valid charge on the credit / debit card account number that you supply to usAfter you purchase an airline ticket(s) from us and select the "Accept" button, all airline ticket(s) and all service fees sold or issued by us or through us are FINAL, NOT REFUNDABLE, NOT TRANSFERABLE, and CANNOT BE MODIFIED, and you are fully responsible to WholeSale for the full cost of the airline ticket(s), and credit / debit card and any subsequent charge(s) on your credit / debit card, which you may incur as provided in these TermsBy agreeing to purchase an airline ticket(s) through us or from us, you accept that the total charge written above is valid, as well as any subsequent charges imposed as provided in these TermsYou, therefore, agree that by purchasing products and/or services from us or through us, and using our Website, you agree to not challenge, decline, reject, or dispute any amount charged on your credit card as a result of your purchase of travel products and / or services from WholeSale or through WholeSale, and that your sole recourse against WholeSale will be to file a lawsuit pursuant to these TermsPlease note you will not receive a monetary refund when canceling or modifying your ticket(s) If purchasing ticket(s) from us, you must provide first name, last name, and middle initial for each passenger [redacted] it must be identical to how it appears on each passenger's government-issued identificationYou will be emailed a confirmation itinerary after your ticket(s) purchase is confirmedPlease carefully review your confirmation itinerary as soon as you receive it, including but not limited to, names of each passenger, dates and times of travel, and airportsContact us immediately in writing if any information on your confirmation itinerary is incomplete or incorrectTo the extent the applicable Supplier's rules permit, we will do our best to correct any inaccuracies, but you will be charged at least $USD change fee per ticket, and will be solely responsible for any other fees the Supplier may impose, except where we made the mistake and you contacted us immediately to notify us of the mistake If legal action is necessary to dispute the charge-back, you agree to pay us for the cost of the airline ticket(s), plus all additional processing fees and any legal fees incurred to recoup the cost of the airline ticket If you need to cancel your ticket or modify your itinerary for any reason, please contact us as soon as possible to review your optionsCancellation, modification and refund terms, as well as conditions, will be dictated by the applicable SupplierIn our constant effort to provide great customer service, we will attempt to leverage our relationships with Supplier and make changes to your itinerary or cancellations if your request is permitted by the applicable SupplierPlease read these terms and conditions carefully on the applicable Supplier's websiteSuppliers typically permit cancellations and modifications up to hours from time of departure; therefore, to the extent possible, you must submit to us all change requests in writing at least hours before departureIf a modification or cancellation is permitted, you will be responsible for any applicable fees charged by the Supplier(s) upon cancellation or modification, which could be at least $USD per ticket, as well as the fare difference in the case of modificationsFees will vary depending on the applicable Supplier's terms and conditions, and these fees must be collected by us prior to processing any change to your ticket(s)You will not receive a monetary refund when canceling or modifying your ticket(s)Instead, to the extent permitted by the applicable Supplier(s), you will receive a credit (less any fees imposed by the Supplier(s)) towards a future ticket purchase, which will be valid for up to twelve (12) months from your original date of purchaseIn all cases, you will be notified of all fees, excluding fare differences, prior to agreeing to cancel or modify your ticket(s)You agree to be responsible for any and all applicable fees, fare differences, and/or taxes associated with modifying and/or cancelling travel services or products purchased from us or through usYou permit WholeSale to charge the credit / debit card you provided to us for the payment of penalties arising from your failure to comply with any Supplier's rules The total price is based on the total price per personFor more than one passenger, the total price per person is the total price for all passengers [redacted] by the total amount of passengersAny additional fees subsequently charged by the air carrier (baggage fees, upgrade fees, special needs etc.) are between you and the airline and are not the responsibility of WholeSaleWholeSale is not liable for the notification or reimbursement of any these additional fees charged by the air carrier to you You agree that that WholeSale flights may ship tickets to the shipping address you provide to usWholeSale does not assume any responsibility for products sent via mail, and it is your responsibility to request in writing that WholeSale send products using insurance and tracking features If you purchase travel insurance from us or through us, you will be responsible for contacting Travel Guard directly for any changes, cancellations, and/or clarifications If you have any issue with your ticket, please contact us in writing immediatelyIn other cases, we will attempt to replace your ticket with an acceptable alternative of equal value or more At least hours prior to departure, you must reconfirm your flight in writing with WholeSale and with the applicable air carrier, and you must continue reconfirming in the same manner every hours prior to your flight LIMITATION OF LIABILITY Subject to applicable law, use of our Website and purchase of any travel products or services through or from us is at your sole riskServices and products made available by us or through us are subject to conditions imposed by Suppliers, including but not limited to tariffs, conditions of carriage, international conventions and arrangements, and federal government regulations YOU AGREE THAT WHOLESALE WILL NOT BE LIABLE OR RESPONSIBLE TO YOU OR ANY OTHER PARTY FOR ANY INDIRECT, DIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY LOSS, DAMAGE, CLAIM, INJURY, OR ANY EXEMPLARY, SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN TORT, STRICT LIABILITY, CONTRACT, OR OTHERWISE, WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH THE PERFORMANCE OR NONPERFORMANCE BY US, ANY AIR CARRIER, OR ANY OTHER SUPPLIERS SELLING TRAVEL-RELATED PRODUCTS OR SERVICES TO THE MAXIMUM EXTENT PERMITTED BY LAW, WHOLESALE DOES NOT ASSUME LIABILITY FOR (1) ANY LOSS, INJURY, DAMAGE, ACCIDENT, DEATH, OR DELAY DUE TO AN ACT OR OMISSION OF A SUPPLIER, INCLUDING, WITHOUT LIMITATION, AN ACT OF NEGLIGENCE OR THE DEFAULT OF A SUPPLIER, OR AN ACT OF GOD; (2) ANY DAMAGE AND/OR DELAY DUE WEATHER OR CAUSES BEYOND WHOLESALE'S CONTROL; OR (3) ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, FAILURE TO MAKE CONNECTIONS OR ACTS OF ANY GOVERNMENTAL AUTHORITY If, despite the limitation above, WholeSale is found liable for any reason, including any loss or damage which arises out of or is in any way connected with any of the occurrences described in the limitations above, then WholeSale's liability will in no event exceed, in total, the price you paid for your airline ticket from which the loss or damage arisesSome states do not allow the limitation of liability, so the limitations above may not apply to you Please contact Mike direct to resolve thisThank you Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reason we are not yet ready to accept the response from Wholesale Flights is that it is a yet indeterminate amount It appears that the proposed solution consists of one of two options: full refund of all charges other than airfare or up to 50% of original ticket price Concerning option 1, on May 7, the agent for Wholesale Flights Incinformed us that the charges excluding airfare were a total of $1,These charges were made up of $+ $+ $+ $+ $ Concerning option 2, on May 7, the agnt for Wholesale Flights Inc, informed us that the purchase price was $5,50% of the purchase is, according to the agent's price, is $2, Thus we can see the proposed solution ranges from $1,to $2,We would accept the resolution #2, being 50% of ticket purchase price being $2, We hereby ask Wholesale Flyers to refund to our American Express card $2,Once we have been informed by American Express that this amount has been refunded to our account, we will inform American Express, Revdex.com and Wholesale Flights that our complaint has been resolved We will look for Wholesale Flights Inc's response to the above through this website We will keep the Revdex.com informed of when we see our American Express account reflect the requested refund Final Business Response / [redacted] (4000, 10, 2015/05/12) */ We refunded below on May 8th Total refund was $You should see the credit back within 3-business daysPlease close this case once refund poststhank you Transaction ID: XXXXXXXXX Type: Credit Status: Settled Batch: Auth Code: XXXXXX Avs Result: No AVS response (Typically no AVS data sent or swiped transaction) CVVResult: No CVV2/CVC data available for transaction Transaction Info Date: 05/08/ Time: 13:PST Invoice: Order ID: PO #: Description: CREDIT - ***'S CLIENTS Amount: 4, Cardholder: [redacted] Final Consumer Response / [redacted] (2000, 12, 2015/05/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) We have consulted with American Express, and we have seen the refund made by Wholesale Flights Incposted to our accountWe sincerely thank Revdex.com for their assistance in resolving this complaint