Wholesale Furniture & Mattress

This Sectional was in fact bought from Saranac Lake location which we decided was the best buisness decision based on mainly the failure to find reliable and consistant work effort from employees and thought it best to put all the efforts into where we started from here in Winthrop. There must of been some sort of confusion about the refund because we never said we wouldn't. Mrs. said she was going to come to Winthrop when we were tal*** on the phone for the refund that day in person, but as we explained to her there is a proper protocol for refunds and we do not issue a check refund at the store. The Vendor of the sectional is Klaussner which we have no control of the manufacturing of what was sold but did tell her that we ourselves as the owners owned Klaussner and we are no longer selling it and haven't for over a year now. We only carry what we will stand by and would furnish our own home with for quality! While we can't control products our vendors manufacture we do make sure that the customer doesn't live with the things that can go wrong every now and again with what they purchase. Klaussner has a lifetime mechanism warranty, that is only on them that is not our warranty in the store. This is why Mrs. bought the extra warranty protection we carry so that the things that may go wrong that the manufactures don't fix will be fixed or replaced in faith. Mrs. says that we told her we did not activate or register her 5 yr protection plan she bought and there is a slight mix up on that too.... when she came in and spoke to one of our associates she said she had used the services they provide already and submitted the claim herself one time before this. This couldn't of been done unless it was properly put registered.We had offered to her as well a replacement of her choice at straight out of the factory pricing which is for her benefit only.. since there wouldn't be anything made on our end and we are trying to solve an issue because we used to sell it and we value every customer and handle everything with incredible consideration and compassion. This isn't the review that she gave the store and her experience as we received and have the review she wrote praising the experience and what was bought, we would like to settle this as we offered a refund for her but would need to do the proper steps and paperwork and takes a little bit of time.

First I will not be told I lied. We could not find the contract under her name. We have to work within the contract. See below. ***,I called and left you a voicemail today regarding the denial of this claim however, I did speak with Wholesale Furniture afterwards and they are going to send me the invoice information over.I wanted to obtain the invoice information bc our policy does cover seam separation on the seat cushions, up to $50.00 per seat, so I did want to make you aware of that. Although we are unable to cover the multiple incidents of damage, I did want to at least offer you the seam benefit.I believe it would also be beneficial to reach out to Klaussner to advise them of the issues you are having since some of these damages are covered under their Limited Lifetime Warranty.Below, I have included a copy of our policy for your review:The Safeware terms and conditions state:PRODUCT ELIGIBILITY:If your Covered Product is furniture, this Plan applies to fabric, leather and vinyl upholstery, and wood and other hard surface furniture purchased as new, which at the time of purchase includes a manufacturer’s original written warranty valid in the United States. In order to be eligible for the manufacturer defect coverage portion of the Plan, either the manufacturer’s original written warranty or a combination of the manufacturer’s original 90 day or more warranty and the selling dealer’s warranty must provide at least 12 months parts and labor coverage.If your Covered Product is an adjustable bed, this Plan applies to Manufacturer’s Defects as described below.TERM:This Plan begins on the date the Covered Product was purchased or delivery date, whichever is the latest date, and will provide service to You for a total of 2-Years or 5-Years, as noted on Your sales receipt.COVERAGE:If Your Covered Product is furniture, the following conditions apply to You.If under the conditions listed below, the Covered Product becomes accidental stained or damaged during normal residential use, the Administrator may, at its discretion, either send You a stain removal kit and/or engage a professional technician to service the problem at no cost to You. If the covered stain cannot be resolved, the Administrator, at its discretion, will replace the affected portion or the complete item(s). Replacement items will be the same as or similar to the original item purchased, provided the price of the replacement meets the full liability under the Plan. If an entire item of furniture is replaced, the replacement furniture is not eligible for coverage under this Plan. However, replacement of a part of piece of furniture does not end Plan coverage. Any furniture originally covered by the Plan and not replaced will remain under coverage for the remaining term of the Plan. Any replaced furniture under this Plan becomes the property of the Administrator. This Plan does not cover pickup, maintenance inspections, crating or delivery freight charges.Replacement parts or furniture will be ordered from the retailer from which You originally purchased Your furniture. If the retailing is not able to replace the item originally purchased or provide a satisfactory substitute item, You will be given a refund of the purchase price of this Plan, less any claims payments made to You under this Plan, in lieu of replacement of Your furniture and Your plan will terminate.This Plan defines “Accidental” as a single, unexpected and unintentional event and does not include accumulated damage from continual or multiple events. The use of this Plan requires an explanation of where and when the accident occurred as well as a detailed description of the actual event.For fabric, leather and vinyl upholstery and rugs: All accidental stains including, but not limited to, those caused by:Food and beveragesNail polish and nail polish remover stains or damageHuman and pet body fluid stainsInk and marking pen stainsCandle waxJean dye transferPaintBleachAccidental Damage (single incident coverage)All pet damagePunctures, rips, tears and burnsBreakage of frames, springs, sleeper mechanisms, reclining mechanisms, heating and vibrating mechanismsUp to $50 per seat cushion total coverage for the term of the Plan on any of the following:Seam stitching that comes loose on seat cushions;Damage to seat cushion zippers;Loss of seat cushion foam resiliency in excess of 20%For case goods and other hard surface furniture;Food and beveragesHuman and pet bodily fluidsNail polish and nail polish remover stains or damageInk and marking pen stainsCandle waxPaintBleachAccidental damage (single incident coverage):Pet damageNail polish remover damageLiquid marks, stains or ringsBreakageScratches, gouges, dents or chips that penetrate the finish exposing the substrateCigarette burns, bubbling or peeling of finish caused by a specific incidentAccidental bending or breakage of structural metal componentsBreakage, chips or scratches of glass or mirrors.If Your Covered Product is Furniture or an Adjustable Bed, the following conditions apply to YouManufacturer Defects:Separation of frame componentsStructural defects to frames, warping and frame breakage/crackingLifting of veneers and laminate finishesWarpingLoss of silvering to mirrorsFailure of integral electrical components, such as massagers and heatersFailure of motors, lift mechanisms, adjustable beds and beds with air-chamber technology, such as air bladders, pumps, remote controls, electrical components and tubing.***WHAT IS NOT COVERED:Products not originally covered by a manufacturer’s warranty;Product repairs that should be covered by the manufacturer’s warranty or are a result of a recall, regardless of the manufacturer’s ability to pay for such repairs;Cleaning; Periodiccheckups;preventive maintenance;accumulationofstains,dirt,oils;Any and all pre-existing conditions that occur prior to the effective date of this Agreement and/or any product sold used or “AS-IS”, including but not limited to floor models, demonstration models, etc.;Part or repairs due to normal wear and tear unless tied to a breakdown, and the item normally designed to be periodically replaced by You during the life of the product, including but not limited to batteries, light bulbs;Abuse, misuse, mishandling; unauthorized modifications or alterations to Your Covered Product;Failure to follow the manufacturer’s instructions;Loss of damage caused by war; invasion; act of foreign enemy; hostilities; civil war; rebellion; riot; strike; labor disturbance; lockout; or civil commotion;Incidental, consequential or secondary damages or delay in rendering service under this Plan; loss of use during the period that the Covered Product is at an authorized service center or awaiting parts;Any product used in a commercial setting or rental basis;Failures that occur outside the 50 states of the United States of America and the District of Columbia;Unauthorized repairs and/or parts;Cost of installation, setup, diagnostic charges, removal or reinstallation of a Covered Product, except as provided herein;Any other loss other than a covered breakdown;Service where no problem can be found; noises; squeaks; breakdowns which are not reported during the term of this Agreement;Any stain or damage occurring prior to or during delivery, while furniture is being moved between residences or into and out of storage;Any stain or damage caused by sun fade, smoke, fire, flood or other natural disaster, insects, exposure to weather; windstorm; sand; dirt; hail; earthquake; acts of God; theft, vandalism or illegal act;Any stain or damage caused by any third party, including any independent contract such as, but not limited to, plumbers, painters, or other service or maintenance personnel;The gradual wearandtearbreakdownor crackingandpeelingofleathers,bonded leathers,breathables,orany other coversor materials. Sent: Friday, May 17, 2019 2:13 PMTo: *Subject: Re: Claim ***All rips started occurring after April 1, 2019. Cause seems to be separation if seems, followed by use of the furniture.The clasp broke on the lid once opened April 5, 2019.The broken hardwood in the chaise April 24th 2019 when my (36 lb) 3 year old sat on it.There are 2 missing parachute handles.On Thu, May 16, 2019, 10:12 AM Michelle D wrote:Thank you for the photos showing the damage to your furniture. Can you please provide a description of how the damages occurred and when you began experiencing each issue?Please provide information on how each of the seats became damaged and when each instance occurred.What caused the damage to the lid of the console and when did this happen?How many pull handles are broken and when did each one become damaged?What caused the damage to the chaise and how long has this issue been present?Please also include information on any damages, I may have missed.Once we receive this information, we may move forward with your claim.Thank you,MICHELLE DCLAIMS EXPERIENCE SPECIALIST

Wow! Thank you *** for this amazing review. You are absolutely correct... we try to educate and inform every loyal customer that comes in so that you can make the best educated decision based on your needs and wants. We plug at numbers daily to make sure that each person gets the absolute best price out there piece for piece. We don't want to get rich off from one sale and never see you again, we absolutely want you to get a great deal on quality furniture regardless of your budget and have you come back time and time again having trusted us with furnishing your home! We hope to see you again real soon.

It's been some time since you have left us your review but we wanted to reach out and thank you *** for the thoughtful words because we do appreciate the loyalty! We are so happy to hear that you had a great buying experience and have been enjoying your purchase you made with us, you were an awesome customer to serve. Stop in and see us again wether you need something for your home or your restaurant.

Hello attached is the invoice from the store and the delivery time from ***. It can take 13 weeks or more to get the goods and we are in that tome frame and we have told him every time we talked to him. John wanted this bed and it is how long it takes to make and ship. We do need a down payment to order such things and put the down payment down. Everything is right on schedule and looks good on our end and John will get a call from us as soon as we get the bed to set up delivery.

As talked about in every conversation we’ve had stories never changed the bed does take a while to make as it is handmade weeks of delivery or stated on slip and on manufactures website Wholesale Furniture will be making delivery of this bed to John’s house within the next five days. I have attempted to contact *** on multiple times with no luck. I have done everything I said I would do the bed is right on time I am a man of my word that’s the only thing we have in life to be put out on a fire squad like this when you’re doing the right thing makes you realize that you’re glad the person you are when you are part of our company we work hard very hard to be put down like this over and over is uncalled for and it really makes you a little sour do the next guy there’s not a person out there that works harder at your job then we do people need to learn patience and compassion other people when everything is stayed right there we are in the right we did nothing wrong and you treat people like this is not the correct way it’s the wrong way. People have feelings when you put those to the side and your issues above you should look back and see what he ear causing and you’re giving we gave a good deal on this bed where it will cost more anywhere else and this is the respect I get none *** you will have your bed as promised on time I don’t really know what else to say to you. You have threatened to call a lawyer on me you used God before you were angry with me I’m just trying to sell furniture and I’m doing a *** good job at it so don’t make people feel that you’re above them that they are worthless when somebody goes hard and long out of their way to get you exactly what you needed you have your bed as stated within five days so keep calm keep cool take a breath relax man everything is right on time. In life treat people as you want to be treated that’s what I do you treat me good I treat you better you treat me bad I treat you worse most people should live that way.