Wholesale Merchant Processing Inc

Complaint: ***I am rejecting this response because: No action has been taken on the part of Wholesale Merchant processingI am waiting for a call or email with details about refunding the money taken out of my accountI realize the person responsible was out of the office and will wait till March for their response.Sincerely,*** ***

Thank you for the opportunity to clarify The "deconversion fee" listed on our the Merchant Application (MA) was the term we formerly used for early termination fee on our old forms (2009) Newer forms use the term "early termination fee" (ETF) In this case the termination fee was $Because the Merchant Receipt Form (MRF) states “Credit for cancellation fee” Wholesale Merchant Processing did not bill Eastside Grocery an Early Termination Fee or as it is referred to here, a Deconversion Fee Therefore, the merchant actually received $more credit than was stated on the Merchant Receipt Form($deconversion fee - $credit = $95.00) “Waive cancellation fee for processing only.” is just to note that this waiver only applied to the processing agreement as opposed to any other agreementThe note, “repro pin pad/swapped pin pad” notes that there was no leased equipment Rather, we reprogrammed the merchant’s existing equipment and we programmed and apparently swapped out a pin pad with the merchant The $that the merchant was billed has been explained in previous responses The Placement Agreement terms and conditions provide under item number four, “Effect of Termination”: “Upon and termination, WMP shall also have the right to collect from Merchant any fees that were waived including, but not limited to, the Application Fee, Programing Fee and Installation Fee.” Eastside Grocery was billed the fees which appear on the face the Merchant Receipt Form but had been previously waived; $Programming Fee, $Installation Fee, $File Build Fee and a $Application Fee for a total of $ Although, according to the Placement Agreement terms and conditions, WMP has the right to collect any fees that were previously waived upon any termination, in practice, WMP only bills previously waived fees in the case of an early termination (cancellation prior to the full term of the contract) WMP regularly waives these initial fees to give merchants the opportunity to begin processing immediately If the contract is carried to full term, these fees are not billed.As stated in a previous response, WMP recently conducted an audit of its closed accounts to identify those in which previously waived fees had not been collected Eastside Grocery was identified as an account that had not been previously billed these fees

When Wholesale Merchant Processing initiates an agreement with a merchant, it usually defers or waives fees that are due up front to enable a merchant to start processing credit card payments immediately Those fees appear on the front of the Merchant Receipt Form A Placement Agreement with terms and conditions is part of the agreement as I noted in my previous response The collection of these previously waived fees is authorized under said Placement Agreement This condition was in existence since the time you first signed the agreement Recently, we conducted an audit of all our accounts to find those in which these previously waived fees were inadvertently left unbilled Your account was one of the accounts we discovered I am including a copy of the Merchant Receipt Form and Placement Agreement

Dear valued customer, in reviewing your account and your complaint, Wholesale Merchant Processing has issued you a complete refund WMP regrets any inconvenience this misunderstanding may have caused

Complaint: ***I am rejecting this response because:
I spoke with the company in when I paid the $cancellation fee, if there were any other penalties and was told no
Again in when the company tried to charge another $cancellation fee, I was refunded any told no other fees were owed
You can not simply wait years after contract was cancelled and make up fees to charge someone
I have the full copy of my contract and these fees are not in the contract
Sincerely,*** ***

At this time Smart Choice Payments has closed ***'s account and has removed it from CollectionsWe are no longer asking *** to pay the *** is no longer in debt to Smart Choice PaymentsWe have done this to satisfy *** and Revdex.com as well to better our relationship with Customer and the Revdex.comThank You, *** is always welcome to come back and process with Smart Choice Payments at anytime we would love to have her as a customer again if she ever would like to come back in the near future
Katherine H***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

To Whom It May Concern:I am very sorry to hear about the negative experience you had with SCPIt is our goal to be as transparent as possible when it comes to our contract terms. At this point in time, we are currently investigating the matter at handWe sincerely appreciate your patience
with us as we delve deeper into the convoluted transactions. We will be in touch with you in the upcoming days to ensure this is resolved as quickly and amicably as possible. Sincerely,Anna P***, PR Administrator at Smart Choice Payments

Complaint: ***I am rejecting this response because:
Going back to my original request, I was told if I waited until 5/30/to cancel I would be charged any fees This was the crux of my entire complaint to begin with I am not accepting this logic that they forget to bill people for years Cash grab not accepted on my part
Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

***,
Re: ID # 1***- Wholesale Merchant Processing Inc
Please, post that we have resolved the issue
Thank you
PS I needed more time to respond but the Revdex.com sent me an email that they have closed this
*** ***

Wholesale Merchant Processing Inc., thanks you for your feedback WMP has recently performed an audit to identify accounts with outstanding balances and/or accounts in which fees were due under previous contract agreements In your case, fees that were waived at the beginning of
the term of your agreement became payable due to the early termination of your agreement as per your the terms and conditions of that contrad Those fees included the Application Fee, File Build Fee, Programming Fee and Installation Fee The total of these fees comes to $ The recovery of these fees were provided for in the agreement you entered intoBy signing the contract you also activated the provision that authorized WMP to debit your bank account for any payments due under the contract and provided a voided check for this purpose A customer service representative did initially tell you that he would process a refund for these fees, however, once the request was made, it was overruled by management and the customer service representative advised your spouse by telephone a few days later that the refund was rescinded WMP regrets any inconvenience that this situation may have caused you

Complaint: ***I am rejecting MrF* response because:
WMP did not live up to the agreement I signed in May of to provide a VXmachine and they admit so, again, in paragraph of the Revdex.com reply to my complaint
It is not my problem that WMP did not have the software to process/make the VXperform up to the agreement I signedAfter months of stalling by WMP and finally they admit they could not perform EMV as "Wholesale Merchant Processing" supports my complaint of non-performance and voiding my agreement with WMP with no obligation to pay any early termination fee of $1288.00.
After this experience, I would not feel comfortable or obligated by any means to sign any agreement with their new company Smart Choice Payments
Sincerely,
*** ***
*** *** *** *** ***
Sincerely,*** ***

Dear Ms***:
I am in receipt of your complaint with the Revdex.com
From our records it appears that you first became a customer of Wholesale MerchantProcessing when you signed a Merchant Application (MA) and a Merchant ReceiptForm (MRF) on October 7,
Attached to the MRF
is a Placement Agreement which contains the terms andconditions of the contractOn both the MA and the MRF, just above the signature line,contain the following language:
"By signing below, you represent and agree that: () The information inand accompanying this form is complete and correct; (2) you have readand received a copy of the Placement Agreement terms and conditionsand agree to be bound by that agreement, and; (3) you are authorized asan officer, partner, manager or owner to submit to this form and to bind theMerchant to this Placement Agreement." (underline added for emphasis)
The term of the contract as stated in Item 2, "Term and Termination"of the PlacementAgreement, is three years from the date of signature with an an automatic renewalthereafter for additional terms of two years eachTherefore, the initial term of thecontract for credit card processing ran until October 7, On November 9, youcalled WMP customer service to cancel your account because the business was beingclosedAt that time your contract had automatically renewed for a new two year te rm.Therefore your cancellation was an early terminationAccordingly, you were billed foran early termination fee of $as you stated in your comments to the Revdex.com
The Placement Agreement terms and conditions also provide under item number four,"Effect of Termination":
"Upon and termination, WMP shall also have the right to collect fromMerchant any fees that were waived including, but not limited to, theApplication Fee, Programing Fee and Installation Fee."
The previously waived fees appear on the face of the MRF: $Programming Fee,$Installation Fee, $File Build Fee and a $Application Fee for a totalof $
Finally, you gave WMP a "funds transfer authorization" when you signed the MAYouprovided a voided check to us for that purpose
You are a sophisticated business owner who entered into a commercial contract onbehalf of Performance CoatingsIt is your duty to read contracts in their entirety beforesigning themFailure to read the contracts before entering into an agreement does notrelinquish you from the costs incurred under the terms of the agreementOnce yousigned the agreements, indicating a meeting of the minds, you became subject to theterms and conditions of the contracts, including any applicable early termination fees.I hope this letter helps to explain to you where the amount that was debited from youraccount generated from and what those charges were for
Sincerely,Frank F*Legal DepartmentSmart Choice PaymentsSW Stratus StSte150Beaverton, OR 97008(888) 381-Ext* ***[email protected]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com: ? Wholesale Merchant Processing has issued a full refund promptly upon accepting responsibility for their employees error.? I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Thank you for the opportunity to clarify? The "deconversion fee" listed on our the Merchant Application (MA) was the term we formerly used for early termination fee on our old forms (2009)? Newer forms use the term "early termination fee" (ETF)? In this case the termination fee was $Because the Merchant Receipt Form (MRF) states “Credit for cancellation fee” Wholesale Merchant Processing did not bill Eastside Grocery an Early Termination Fee or as it is referred to here, a Deconversion Fee? Therefore, the merchant actually received $more credit than was stated on the Merchant Receipt Form($deconversion fee - $credit = $95.00)? “Waive cancellation fee for processing only.” is just to note that this waiver only applied to the processing agreement as opposed to any other agreementThe note, “repro pin pad/swapped pin pad” notes that there was no leased equipment? Rather, we reprogrammed the merchant’s existing equipment and we programmed and apparently swapped out a pin pad with the merchant? The $that the merchant was billed has been explained in previous responses? The Placement Agreement terms and conditions provide under item number four, “Effect of Termination”: ? “Upon and termination, WMP shall also have the right to collect from Merchant any fees that were waived including, but not limited to, the Application Fee, Programing Fee and Installation Fee.”? Eastside Grocery was billed the fees which appear on the face the Merchant Receipt Form but had been previously waived; ? $Programming Fee, $Installation Fee, $File Build Fee and a $Application Fee for a total of $? Although, according to the Placement Agreement terms and conditions, WMP has the right to collect any fees that were previously waived upon any termination, in practice, WMP only bills previously waived fees in the case of an early termination (cancellation prior to the full term of the contract)? WMP regularly waives these initial fees to give merchants the opportunity to begin processing immediately? If the contract is carried to full term, these fees are not billed.As stated in a previous response, WMP recently conducted an audit of its closed accounts to identify those in which previously waived fees had not been collected? Eastside Grocery was identified as an account that had not been previously billed these fees

I am not an attorneyI am a legal assistant in the legal department on behalf of Wholesale Merchant Processing
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Customer closed their account with our companyThe fees at which customer stated are closing fees stated on his contract at which he signed
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Above the
signature line are the sections the customer was agreeing to have read BEFORE SIGNING:
"By signing below, you represent and agree that:
1) the information in and accompanying this form is complete and correct;
2) you have read and received a copy of the Placement Agreement terms and conditions and agree to be bound by that agreement, and;
3) you are authorized as an officer, partner, manager, or owner to submit to this form and to bind the Merchant to this Placement Agreement:
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The Placement Agreement terms and Conditions also provide under the item #4, "Effect of Termination":
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Upon and termination Golden Nails shall also have the right to collect from merchant any fees that are waived including, but not limited to, the Application Fee, Programming fee and Installation fee."
?
Therefore, due to early termination, the customer was billed the fees which appears on the face the merchant receipt form but had been previously waived;
1) Programming fee
2) Installation fee
3) File Build fee
4) Application fee
5) ETF fee
6) Unpaid Processing fee
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At which time customer refused to pay any fees at the time of closingOur company has tried several times to work this out with this customer, and this customer refuses to pay any fees or to work anything out at this time
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Complaint: ***I am rejecting this response because:Sincerely,*** ***
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Looking at my contract it says no termination fees, I have that in writing.? ? In response to a spouse I do not have one never have, I have no idea who they spoke to.? I talked to Brad times after the initial call , nothing was said then except my money is on the way?
?
It is a very poor way of doing business to take someone money out of an account five years after the date.? What would have happened if that account was closed or the business was done?? Would that business be free and clear?

Dear Mr***, thank you for your comments? Feedback helps us to improve our customer service? ? You had signed a Merchant Application and Agreement ? and a Merchant Receipt Form on May 29, ? Please note that at the bottom of the MRF you signed, just above your
signature, the form states:“By signing below, you represent and agree that: (1) The information in and accompanying this form is complete and correct; (2) you have read and received a copy of the Placement Agreement terms and conditions and agree to be bound by that agreement, and; (3) you are authorized as an officer, partner, manager or owner to submit to this form and to bind the Merchant to this Placement Agreement.” (underline added for emphasis)
The Placement Agreement terms and conditions provide under item number four, “Effect of Termination”: ? “Upon and termination, WMP shall also have the right to collect from Merchant any fees that were waived including, but not limited to, the Application Fee, Programing Fee and Installation Fee.”Due to early termination, you were billed the fees which appears on the face the Merchant Receipt Form but had been previously waived; ? $Programming Fee, $Installation Fee, $File Build Fee and a $Application Fee for a total of $893.98.?
WMP periodically reviews closed accounts and identifies accounts in which these waived fees had never been collected? Your account was flagged as one that had not been billed fees which were due under the provisions of the contracts? There is no statute of limitations for collecting a bill that is due? WMP regrets that you were misinformed as to these fees which were previously waived when you first became a customer? We regularly waive those fees so that merchants can begin to process credit card payments without delay? WMP also regrets any inconvenience you may have had due to this experience