Wholesale Motor Sports

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12410708, and find that this resolution would be satisfactory to me.  I consider this complaint resolved and I have received the part  it took a third party to get involved to get results

We offered exactly and even more than the customer's complaint here asks.  Please see the following responses.1-Let me say I am very sorry to hear that you are displeased and frustrated with my team here at WMS.I am the owner. Be assured I will rectify your issues today.  Please...

give me an hour or so to gather information on my end.  You will hear from me personally as soon as I have come up with a solution I can present.2-Thank you for your patience.  I just wanted to make sure all the information in our system was correct and to do some additional investigating to come up with an acceptable solution for you.First please understand that all of the machines that are shipped from overseas are all fully assembled at their respective factories and tested to verify EPA compliance and general function ability before they are shipped.  Hundreds of thousands of machines are shipped annually worldwide, therefore opening each crate to check all the parts would be impossible.  By offering our build, prep., and test service we can address most issues before the units get to a customer.  Please be assured, that did not receive a used machine.We sell over a thousand units annually, and so there is a small percentage that after we begin the assembly process can't finish due to missing or broken parts.  Those units are pulled from our "inventory available to sell" list then transferred to our service department where work orders are generated.  The machine is moved to a different area of our building used for storage.  Considering this time of year we really are concentrating on building new units for customers, they often get overlooked.All that said I was able to locate a TaoTao Boulder B1 as you originally ordered and the color is Spider Red!  Because you have been so patient and understanding with us, and considering your ATV is most likely a Christmas gift, I have decided to offer that machine to you at no additional expense.  It will go through our build process and be ready to ride when you pick it up, if you so choose.  The second option I will offer is this:  I will order another Spider Red Boulder, and then exchange it for the unit you have now.  Again we will build that machine for you as well.Please let me know your preference as soon as you can, so that I may take the necessary actions here to make it happen.

The customer is correct.  After receiving the support ticket we contacted the manufacturer in efforts of obtaining the replacement part that was requested.  We were told by the companies parts representative that the part was backordered and that we would be notified when they had it....

 That is the information we passed on to the customer.  At some point the part was received by the manufacturer but we were not notified.  Consequently, when the customer contacted the manufacturer he was told that the part was in stock and could be shipped.  Since this complaint has been filed, we have obtained the part for the customer and had it shipped to him at no cost.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11895608, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I expect to hear from the business when the new machine is ready for pick up  and I need to know what needs to be done with machine we have now. I do not want to be contacted until what we ordered is ready for pick up. We have had nothing but issues with the machine we were given and replacement needs to happen.