Wholesale Plumbing Supply Company, Inc

Initial Business Response /* (1000, 5, 2015/05/11) */
Contact Name and Title: *** *** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@wpsco.com
Dear Revdex.com Serving Eastern Missouri and Southern Illinois,
We are writing you in response to Case #XXXXXXX filed against Premier
Cabinet DesignsThe customer has stated that we did not effectively communicate to the manufacturer the severity of the issueWe respectfully dispute this claimOur company is wholesale in nature, and is simply a re-seller for this cabinet manufacturerWe do not provide installation servicesWe only serve as the conduit between the consumer and manufacturerTo that end, when a customer chooses to purchase a product through us, all warranty issues are solely between the manufacturer and end userThis is clearly stated in our standard purchase agreement that this customer signed
However, in an effort to provide outstanding customer service, we attempted to be the liaison between this customer and the manufacturerThe customer states that we did not effectively communicate the severity of the issueHowever, this customer provided the photographs and emails detailing his issues, which were passed along directly to the manufacturerOur belief is that because the customer did not receive the answer from the manufacturer he was looking for, we became the scapegoat
Regarding the details of the actual claim between the customer and manufacturer, we will abstain from speaking directly about these issues since we are not the manufacturerWe would like to point out that the customer simultaneously filed a Revdex.com complaint against the manufacturer in AlabamaThis is their official ruling, "The Revdex.com Serving Central & South Alabama has found this business made a good faith effort to resolve this complaint but the customer was not satisfied with the response."
We would hope that the Revdex.com serving Eastern Missouri and Southern Illinois would come to a similar consensusWe would be happy to speak with anyone in your organization regarding this matter, should you have any further questions or clarifications
Sincerely,
Premier Cabinet Designs
Initial Consumer Rebuttal /* (3000, 13, 2015/07/23) */
I am writing to notify the Revdex.com of Eastern Missouri that I consider my case resolvedPremier Cabinets has worked with me through this process and I now have received the product that I paid for
Thank you
*** ***
(XXX) XXX-XXXX
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