Company's response below with attachments Mr [redacted] was promised tickets in exchange for his attendance to a presentationHe was clearly told that the presentation would last approximately to minutesHe signed acknowledging this twiceOnce on the invitation, and again on the form he completed upon checking into the presentationI have attached both documents to show thisHe was given the tickets for his attendance as promisedMr [redacted] attempted to use the tickets for a competing attractionNot only was Mr [redacted] told where to use the tickets, the tickets themselves stating the facts clearlyI have attached images of the redemption instructions, as well as the actual vouchers he received In addition, our company never processed any type of transaction on his credit cardFor him to publish a complaint suggesting such is utterly unscrupulous and defamatory in natureTo call his complaint "misleading" would be disingenuous as its compose of complete and utter liesThe contents of his complaint has been sent to our legal department to explore further action.We will never contact Mr [redacted] as he requested
Company's response below: Revdex.com,I am writing in response to a complaint your organization has received on our companyYour organization has giving this complaint an ID number of [redacted] .This customer is intentionally attempting to deceive the Revdex.comOur company guarantees the lowest prices on hotelsThere is no need to use a hotel loyalty program as our price guarantee insures our members will pay less while booking with our companyIn addition, This customer is not telling the truth regarding the cancellation policyThis customer signed acknowledging the day right to cancel this contractWe can provide a copy of this signed acknowledgement if requested.Wholesale Services of America
We have had nothing but good experiences with this companyWe travel regularly for leisure as well as for businessIf we pick up the phone Serena always takes care of our needs by booking us great rooms at reasonable ratesIve also on occasion used thier webpage with no hassles at all
The customer purchase a membership with our company and signed a contract with a day cancellation clauseThe member was given access to the website and customer service immediately upon joiningThis member did not exercise the ability to cancel within the daysOur customer service department spoke with this customer multiple times and gave quotes regarding a requested tripWe stand ready and willing to fulfill our obligations regarding the membership as outlined in the membership agreementIf the customer is wanting to speak to someone regarding their requested trip we are here to help
Upon purchasing the membership they provided pricing on a trip (Airfare) we wanted to takeIt was a tremendous savingsHowever we did not see them actually use the computer to do this, they simply brought us the numbersThe next day we went to the web site after checking prices on line, what we found was concerningUsing there web site and planner we were given an airline price of $plus more than we would pay online with another sourceWe also checked out car rentals, same kind of issue "If its sounds to good to be true......it We cancelled our membership ASAP
Company's second response below:
From: *** *** ***>Date: Sun, Jul 3, at 5:PMSubject: Response ***To: *** *** ***>*** ***,Please accept the following as our response to complaint ***."Our company never promised that our reduced hotel rates would help this customer incur points with a hotel chainEach hotel chain has their own rules regarding their loyalty points and obviously we have no control over those rulesGenerally, hotel chains give loyalty points to customer who pay "Top Price" for the hotel bookingPoint system are essentially nothing more than allowing the hotel chain to hold onto your moneyThe fact that a hotel chain refuses to give this customer loyalty points is indicative of the markups they are charging their "loyalty members"They don't want to give this member the points when booked through us simply because the member already pays the lowest priceThere is no mabuilt in to give the pointsThis should tell you everything you need to know about how their program worksThis very fact is one of the reasons our program is so popular Our members don't pay the mark up online retailers demand as well as extra fees and markup hotel chains demand in order to justify their loyalty programsOur members simply pay the lowest price possibleIn addition, our price guarantee program is in place to insure in impossibility of our members not paying the lowest priceI simply don't understand how this is a complaintShouldn't customers be happy that they are paying the lowest price up-front and not have to rely on the loyalty program to get a good deal? The complaint regarding loyalty points should be with the hotel chain themselves and not with our organizationIn addition, this member signed a contract clearly stating that they have a 3-day right to cancel which they chose not to exerciseMembership access and website access was given to this member immediately so that they could utilize the days to solidify their decisionOur contract notifies you of the 110% price guarantee and never states that its a 110% "refund" guaranteeWe stand ready and willing to honor the contract terms in full and stand behind our product 100%We would be willing to give this member 25,credits to use as they wish on our program and allow them to keep their membership, or give them a partial refund of $and cancel their membershipAll contracts copies are available upon request."
Company's response below:
From: *** *** ***>Date: Mon, Aug 22, at 9:PMSubject: Complaint ***To: *** *** ***Revdex.com,I am writing in response to a complaint you received regarding our
companyYour organization has assigned an ID of ***.Mr *** booked a hotel through our booking engineThe terms and conditions he agreed to at the time of booking clearly stated that the hotel he was booking had units at multiple addressesHe not only agreed to these terms, but he was given an exact address, unit and door code for the unitMr *** showed up at the wrong address and was told that he did not have a confirmed reservationMr *** then contacted us and we directed him to the correct locationMr *** was upset with the location of the correct accommodationsMr *** was given this information at the time of booking and he agreed to the terms and conditionsIf he notified us at immediately, we could have relocated himinstead, he waited until he got to the resort and then notified usWe hold firm that Mr *** agreed to the terms and conditions and therefore would not be entitled to a refund.Thanks!
I've used their service twice in the last month They saved me over $on my night stay in Boston this month I've also got a trip planned for San Antonio in June and saved $1, I'm very happy with their service
Complaint: ***
I am rejecting this response because:the entire point of my claim is the deceptive sales practice this company uses to sign customersThey lied about loyalty program acceptanceIt's not about gaining hotel points but the fact the company told us in their sales pitch that loyalty programs could be used with their product and it was an absolute lieAt the time we signed the company knew this was a LIE! Therefore it was a deceptive sales pitchGuaranteeing the low price is also a lie as they do not allow you to use the loyalty program prices as a reference...Again a LIE!
Their sales pitch states a 110% refund guarantee for a lower price but again they do not tell you that loyalty program prices are not acceptable as a comparisonPlus a "refund" is not given you are given points that are not valued equally when spending pointsThis company deliberately misleads their customers when selling their productThis is the point of my claimThey seemed focused on my loyalty examples but the reality is the company LIED to us in the sales pitch to influence our decision
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
although loyalty programs are not a necessity it was a MAJORITY point in our joining the programI asked numerous questions in the presentation on this issue and was told loyalty programs were accepted.
regarding the day cancellation agreement I have requested the company to provide me with a copy of this as it was not included in my documentationthe "savings" advertised are not reflecting true savings when compared with publishe pricesThe company advertises they will give you 110% refund if you find a lower price but neglect to tell you it is in reward points and not a true refund!
Regards,
*** ***
Mr. [redacted] was promised tickets in exchange for his attendance to a presentation. He was clearly told that the presentation would last approximately 45 to...
60 minutes. He signed acknowledging this twice. Once on the invitation, and again on the form he completed upon checking into the presentation. I have attached both documents to show this. He was given the tickets for his attendance as promised. Mr. [redacted] attempted to use the tickets for a competing attraction. Not only was Mr. [redacted] told where to use the tickets, the tickets themselves stating the facts clearly. I have attached images of the redemption instructions, as well as the actual vouchers he received. In addition, our company never processed any type of transaction on his credit card. For him to publish a complaint suggesting such is utterly unscrupulous and defamatory in nature. To call his complaint "misleading" would be disingenuous as its compose of complete and utter lies. The contents of his complaint has been sent to our legal department to explore further action.We will never contact Mr. [redacted] as he requested.
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business has indicated that a full refund will be issued.
Regards,
[redacted]
The customer purchase a membership with our company and signed a contract with a 3 day cancellation clause. The member was given...
access to the website and customer service immediately upon joining. This member did not exercise the ability to cancel within the 3 days. Our customer service department spoke with this customer multiple times and gave quotes regarding a requested trip. We stand ready and willing to fulfill our obligations regarding the membership as outlined in the membership agreement. If the customer is wanting to speak to someone regarding their requested trip we are here to help.
Upon purchasing the membership they provided pricing on a trip (Airfare) we wanted to take. It was a tremendous savings. However we did not see them actually use the computer to do this, they simply brought us the numbers. The next day we went to the web site after checking prices on line, what we found was concerning. Using there web site and planner we were given an airline price of $500 plus more than we would pay online with another source. We also checked out car rentals, same kind of issue.
"If its sounds to good to be true......it ..... We cancelled our membership ASAP
Company's response below:
Revdex.com,I am writing in response to a complaint your organization has received on our company. Your organization has giving this complaint an ID number of [redacted].This customer is intentionally attempting to deceive the Revdex.com. Our company guarantees the...
lowest prices on hotels. There is no need to use a hotel loyalty program as our price guarantee insures our members will pay less while booking with our company. In addition, This customer is not telling the truth regarding the cancellation policy. This customer signed acknowledging the 3 day right to cancel this contract. We can provide a copy of this signed acknowledgement if requested.Wholesale Services of America
We have had nothing but good experiences with this company. We travel regularly for leisure as well as for business. If we pick up the phone Serena always takes care of our needs by booking us great rooms at reasonable rates. Ive also on occasion used thier webpage with no hassles at all.
Our customer service department has talked to this customer multiple times. They claim they found a better price through [redacted]. While we don't believe this is the case, they were offered the ability to utilize our 110% guarantee. If this member ended up booking through [redacted], we are still...
offering the 110% guarantee if they will show us the itinerary.
False advertising, a sneaky unreasonable return policy that is not explained or shown, Would never spend our hard earned money. A real RIP OFF. Save your money, Try someone else.
Company's response below with attachments Mr [redacted] was promised tickets in exchange for his attendance to a presentationHe was clearly told that the presentation would last approximately to minutesHe signed acknowledging this twiceOnce on the invitation, and again on the form he completed upon checking into the presentationI have attached both documents to show thisHe was given the tickets for his attendance as promisedMr [redacted] attempted to use the tickets for a competing attractionNot only was Mr [redacted] told where to use the tickets, the tickets themselves stating the facts clearlyI have attached images of the redemption instructions, as well as the actual vouchers he received In addition, our company never processed any type of transaction on his credit cardFor him to publish a complaint suggesting such is utterly unscrupulous and defamatory in natureTo call his complaint "misleading" would be disingenuous as its compose of complete and utter liesThe contents of his complaint has been sent to our legal department to explore further action.We will never contact Mr [redacted] as he requested
Company's response below: Revdex.com,I am writing in response to a complaint your organization has received on our companyYour organization has giving this complaint an ID number of [redacted] .This customer is intentionally attempting to deceive the Revdex.comOur company guarantees the lowest prices on hotelsThere is no need to use a hotel loyalty program as our price guarantee insures our members will pay less while booking with our companyIn addition, This customer is not telling the truth regarding the cancellation policyThis customer signed acknowledging the day right to cancel this contractWe can provide a copy of this signed acknowledgement if requested.Wholesale Services of America
We have had nothing but good experiences with this companyWe travel regularly for leisure as well as for businessIf we pick up the phone Serena always takes care of our needs by booking us great rooms at reasonable ratesIve also on occasion used thier webpage with no hassles at all
The customer purchase a membership with our company and signed a contract with a day cancellation clauseThe member was given access to the website and customer service immediately upon joiningThis member did not exercise the ability to cancel within the daysOur customer service department spoke with this customer multiple times and gave quotes regarding a requested tripWe stand ready and willing to fulfill our obligations regarding the membership as outlined in the membership agreementIf the customer is wanting to speak to someone regarding their requested trip we are here to help
Upon purchasing the membership they provided pricing on a trip (Airfare) we wanted to takeIt was a tremendous savingsHowever we did not see them actually use the computer to do this, they simply brought us the numbersThe next day we went to the web site after checking prices on line, what we found was concerningUsing there web site and planner we were given an airline price of $plus more than we would pay online with another sourceWe also checked out car rentals, same kind of issue "If its sounds to good to be true......it We cancelled our membership ASAP
Company's second response below:
From: *** *** ***>Date: Sun, Jul 3, at 5:PMSubject: Response ***To: *** *** ***>*** ***,Please accept the following as our response to complaint ***."Our company never promised that our reduced hotel rates would help this customer incur points with a hotel chainEach hotel chain has their own rules regarding their loyalty points and obviously we have no control over those rulesGenerally, hotel chains give loyalty points to customer who pay "Top Price" for the hotel bookingPoint system are essentially nothing more than allowing the hotel chain to hold onto your moneyThe fact that a hotel chain refuses to give this customer loyalty points is indicative of the markups they are charging their "loyalty members"They don't want to give this member the points when booked through us simply because the member already pays the lowest priceThere is no mabuilt in to give the pointsThis should tell you everything you need to know about how their program worksThis very fact is one of the reasons our program is so popular Our members don't pay the mark up online retailers demand as well as extra fees and markup hotel chains demand in order to justify their loyalty programsOur members simply pay the lowest price possibleIn addition, our price guarantee program is in place to insure in impossibility of our members not paying the lowest priceI simply don't understand how this is a complaintShouldn't customers be happy that they are paying the lowest price up-front and not have to rely on the loyalty program to get a good deal? The complaint regarding loyalty points should be with the hotel chain themselves and not with our organizationIn addition, this member signed a contract clearly stating that they have a 3-day right to cancel which they chose not to exerciseMembership access and website access was given to this member immediately so that they could utilize the days to solidify their decisionOur contract notifies you of the 110% price guarantee and never states that its a 110% "refund" guaranteeWe stand ready and willing to honor the contract terms in full and stand behind our product 100%We would be willing to give this member 25,credits to use as they wish on our program and allow them to keep their membership, or give them a partial refund of $and cancel their membershipAll contracts copies are available upon request."
Company's response below:
From: *** *** ***>Date: Mon, Aug 22, at 9:PMSubject: Complaint ***To: *** *** ***Revdex.com,I am writing in response to a complaint you received regarding our
companyYour organization has assigned an ID of ***.Mr *** booked a hotel through our booking engineThe terms and conditions he agreed to at the time of booking clearly stated that the hotel he was booking had units at multiple addressesHe not only agreed to these terms, but he was given an exact address, unit and door code for the unitMr *** showed up at the wrong address and was told that he did not have a confirmed reservationMr *** then contacted us and we directed him to the correct locationMr *** was upset with the location of the correct accommodationsMr *** was given this information at the time of booking and he agreed to the terms and conditionsIf he notified us at immediately, we could have relocated himinstead, he waited until he got to the resort and then notified usWe hold firm that Mr *** agreed to the terms and conditions and therefore would not be entitled to a refund.Thanks!
I've used their service twice in the last month They saved me over $on my night stay in Boston this month I've also got a trip planned for San Antonio in June and saved $1, I'm very happy with their service
Complaint: ***
I am rejecting this response because:the entire point of my claim is the deceptive sales practice this company uses to sign customersThey lied about loyalty program acceptanceIt's not about gaining hotel points but the fact the company told us in their sales pitch that loyalty programs could be used with their product and it was an absolute lieAt the time we signed the company knew this was a LIE! Therefore it was a deceptive sales pitchGuaranteeing the low price is also a lie as they do not allow you to use the loyalty program prices as a reference...Again a LIE!
Their sales pitch states a 110% refund guarantee for a lower price but again they do not tell you that loyalty program prices are not acceptable as a comparisonPlus a "refund" is not given you are given points that are not valued equally when spending pointsThis company deliberately misleads their customers when selling their productThis is the point of my claimThey seemed focused on my loyalty examples but the reality is the company LIED to us in the sales pitch to influence our decision
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
although loyalty programs are not a necessity it was a MAJORITY point in our joining the programI asked numerous questions in the presentation on this issue and was told loyalty programs were accepted.
regarding the day cancellation agreement I have requested the company to provide me with a copy of this as it was not included in my documentationthe "savings" advertised are not reflecting true savings when compared with publishe pricesThe company advertises they will give you 110% refund if you find a lower price but neglect to tell you it is in reward points and not a true refund!
Regards,
*** ***
Company's response below with attachments.
Mr. [redacted] was promised tickets in exchange for his attendance to a presentation. He was clearly told that the presentation would last approximately 45 to...
60 minutes. He signed acknowledging this twice. Once on the invitation, and again on the form he completed upon checking into the presentation. I have attached both documents to show this. He was given the tickets for his attendance as promised. Mr. [redacted] attempted to use the tickets for a competing attraction. Not only was Mr. [redacted] told where to use the tickets, the tickets themselves stating the facts clearly. I have attached images of the redemption instructions, as well as the actual vouchers he received. In addition, our company never processed any type of transaction on his credit card. For him to publish a complaint suggesting such is utterly unscrupulous and defamatory in nature. To call his complaint "misleading" would be disingenuous as its compose of complete and utter lies. The contents of his complaint has been sent to our legal department to explore further action.We will never contact Mr. [redacted] as he requested.
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business has indicated that a full refund will be issued.
Regards,
[redacted]
The customer purchase a membership with our company and signed a contract with a 3 day cancellation clause. The member was given...
access to the website and customer service immediately upon joining. This member did not exercise the ability to cancel within the 3 days. Our customer service department spoke with this customer multiple times and gave quotes regarding a requested trip. We stand ready and willing to fulfill our obligations regarding the membership as outlined in the membership agreement. If the customer is wanting to speak to someone regarding their requested trip we are here to help.
Upon purchasing the membership they provided pricing on a trip (Airfare) we wanted to take. It was a tremendous savings. However we did not see them actually use the computer to do this, they simply brought us the numbers. The next day we went to the web site after checking prices on line, what we found was concerning. Using there web site and planner we were given an airline price of $500 plus more than we would pay online with another source. We also checked out car rentals, same kind of issue.
"If its sounds to good to be true......it ..... We cancelled our membership ASAP
We have contacted this member directly and have resolved the issue.
Company's response below:
Revdex.com,I am writing in response to a complaint your organization has received on our company. Your organization has giving this complaint an ID number of [redacted].This customer is intentionally attempting to deceive the Revdex.com. Our company guarantees the...
lowest prices on hotels. There is no need to use a hotel loyalty program as our price guarantee insures our members will pay less while booking with our company. In addition, This customer is not telling the truth regarding the cancellation policy. This customer signed acknowledging the 3 day right to cancel this contract. We can provide a copy of this signed acknowledgement if requested.Wholesale Services of America
We have had nothing but good experiences with this company. We travel regularly for leisure as well as for business. If we pick up the phone Serena always takes care of our needs by booking us great rooms at reasonable rates. Ive also on occasion used thier webpage with no hassles at all.
had a wonderful &well organized vacation in Alaska.
Our customer service department has talked to this customer multiple times. They claim they found a better price through [redacted]. While we don't believe this is the case, they were offered the ability to utilize our 110% guarantee. If this member ended up booking through [redacted], we are still...
offering the 110% guarantee if they will show us the itinerary.
False advertising, a sneaky unreasonable return policy that is not explained or shown, Would never spend our hard earned money. A real RIP OFF. Save your money, Try someone else.