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Wholesale Trailer Supply Reviews (7)

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me The business did refund the freight fee and some for the over priced tires but their claim of trying to make customers happy is falseLike I said I returned minutes after purchasing tires from the warehouse to exchange them for different tires and was charged a restocking fee of $90? That's BS I spend $to a year with them and shouldn't have all the trouble I do with themIf nothing is gained by all this other than WTS taking a closer look at how customers really are treated, then that is satisfactory to meI am not To demanding of customer or one that can't be pleased, I'm just saying WTS has taken the wrong approach on several occasions involving instances similar to this one and I never get anything more than, "too bad" my debit card paid already and I have no say! At least this time you heard me!! Make something good of this and try to do better when it comes to customer service, and customer satisfaction, PLEASE!!

I am rejecting this response because:The statement he made is an inaccurateI called and spoke with *** the first time and she was very rudeShe said someone at my place probably took the part and why dont I look for it hereI explained to here that the box was poorly taped and was ripped all the way down one sideShe put me on hold and then said she talked to the driver and it was deliveredI tryed to explain the box was ripped but she hung up on meI called back and spoke with the supervisorHe said he overheard the conversation and would have hung up on me soonerI was insulted by how rude he wasHe said dont buy from us if you dont like itI asked if I could send some pictures of the little box that was clearly overloaded and ripped down the sideHe said my driver said it was okayAre you calling my driver a liarI said the box is ripped and barely had a tiny piece of tapeWe ordered two hitch mounts and two balls and two pinsThis was very heavy and the box the put it in was not sufficientThe supervisor called my phone after finding out about my complaintHe was very rude and disrespectful and used foul languageI asked him to not call me again since he was clearly not calling to apologize or to try to resolve this issueI guess my company does not buy that much in comparison, but we have spent thousands over the yearsIt is very clear that our business is not important to them buy the actions of the employeesThey do business open to the public and all should be treated with respectI have faith in the system that is in place and I have to belief that the time I took to make this complaint will make a difference.Thank You*** ***

WTS is a wholesale distributor of trailer and towing productsWe have been in business more than yearsWe have 4,customers and consider those relationships most importantWe perform over transactions every dayMr ***’s company has been a customer since He rarely purchases
from usIn this case, he called to complain that the box he received was torn up and one of the parts was missingWe called our driver who has been employed for over years to ask him about the deliveryOur driver indicated that Mr *** was not in the shop at the time of delivery and the box had to be taken to the front deskIt was delivered at reception and our driver said the box was fully intact at the time of deliveryAlso, the person who signed for it made no mention of the boxes alleged poor condition. We called Mr *** back and told him of our findingsWe asked if perhaps anyone else could have got into the box before he picked it upHe said our driver dropped it off that wayI asked if he was saying our driver was a liar and he said yesI explained that I would not listen to him slander our driver and we had nothing further to discussI also asked him to purchase his parts elsewhere moving forwardIf he would have been reasonable and not made those accusations, I would have gladly sent him the part he needed at our expense. Thank You, *** ***

The Customer [redacted]’s representations are completely false. WTS has over 1000 different customers we do business with every month. We have an excellent reputation in our industry. The specific transaction Mr. [redacted] is referring to is a classic example of his false claims. Attached is...

documentation referenced below as proof of this falsehood. It is true that the customer was billed for freight that was in error. However when brought to our attention, we apologized and issued a credit the next day (Reference Inv # [redacted] and CM # [redacted]). The pricing claim is a different story entirely. The customer was quoted for a tire only at $140 on 01-10-2018 (Ref #[redacted]). He then ordered a tire-wheel combo for $207.31 on 02-08-2018 (Ref Inv # [redacted]). Due to him having an issue with the price, we issued a good will credit for $54.63 on 02-13-2018 bringing the price down to $180 (Ref CM# [redacted]). In order to document this action and prevent it from happening again, we issued a new quote for this item at $180 on 02-12-2018 (Ref #[redacted]). Although a mistake was made when we charged him freight, we did everything we could to rectify it immediately! And out of our desire to be a good responsible vendor (even though we had no ethical obligation to do so)we issued a good will credit to accommodate his wish for a better price. And what we got in return was a formal complaint issued to the Revdex.com. Here at WTS, we pride ourselves in the relationships we maintain with our customers. Our almost 40 years of being in business has taught us the customer is most important. That 40 years experience has also taught us to choose the companies and people we do business with carefully as they are as much business partners as customers or vendors. Due to this incident and others of which you are not aware, our business relationship with [redacted] has been terminated effective immediately. They will no longer have the ability to buy from WTS. I hope this letter and the attached documentation has answered any question you might have regarding this transaction and our business practices in general. Please contact me if you have any questions or require additional information.  Sincerely,  [redacted]VP-COO

ICARIA Dev. Is my business. I read the other guys complaint and I can say I believe him. I just had a similar situation where I filed s complaint with the Revdex.com over shipping costs when it was suppose to ship for free. Yes they refunded the charges but they closed my account as punishment for comaining! I only went to the Revdex.com after countless small problems mainly over shipping costs or parts I received in error. When I mention any of this to the head of the company he flat out called me a liar! He calls me from his office using speaker phone, you could here others in the room trying to contain their laughter as he tells me he announced to everyone he had closed my account and everyone applauded ! I think I ha e been usnng WTS for 4 or 5 years and guessing I spend $12000 to $15000 or more a year, usually several transactions per month. No one, for any reason should be attacked personally like he did to me. Close my account, it proves the customer means nothing but to have your whole company applaud to loosing a decent customer over customer satisfaction issues? Something is very wrong at WTS. There are countless on line trailer parts suppliers, I recommend using anyone but WTS!

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
The business did refund the freight fee and some for the over priced tires but their claim of trying to make customers happy is false. Like I said I returned 10 minutes after purchasing tires from the warehouse to exchange them for different tires and was charged a restocking fee of $90? That's BS I spend $10000 to 15000 a year with them and shouldn't have all the trouble I do with them. If nothing is gained by all this other than WTS taking a closer look at how customers really are treated, then that is satisfactory to me. I am not To demanding of customer or one that can't be pleased, I'm just saying WTS has taken the wrong approach on several occasions involving instances similar to this one and I never get anything more than, "too bad" my debit card paid already and I have no say! At least this time you heard me!! Make something good of this  and try to do better when it comes to customer service, and customer satisfaction, PLEASE!!

Review: I received a box that the side was ripped and one of the items I ordered was missing.

I contacted customer service and they said they were not going to replace. They hung up on me.Desired Settlement: I would like an apology by both [redacted] and [redacted] for hanging up on me. In addition adjust the bill to cover charges of new item and shipping cost.

Business

Response:

WTS is a wholesale distributor of trailer and towing products. We have been in business more than 30 years. We have 4,000 customers and consider those relationships most important. We perform over 300 transactions every day. Mr [redacted]’s company has been a customer since 2005. He rarely purchases from us. In this case, he called to complain that the box he received was torn up and one of the parts was missing. We called our driver who has been employed for over 15 years to ask him about the delivery. Our driver indicated that Mr [redacted] was not in the shop at the time of delivery and the box had to be taken to the front desk. It was delivered at reception and our driver said the box was fully intact at the time of delivery. Also, the person who signed for it made no mention of the boxes alleged poor condition. We called Mr [redacted] back and told him of our findings. We asked if perhaps anyone else could have got into the box before he picked it up. He said our driver dropped it off that way. I asked if he was saying our driver was a liar and he said yes. I explained that I would not listen to him slander our driver and we had nothing further to discuss. I also asked him to purchase his parts elsewhere moving forward. If he would have been reasonable and not made those accusations, I would have gladly sent him the part he needed at our expense. Thank You, [redacted]

Consumer

Response:

I am rejecting this response because:The statement he made is false an inaccurate. I called and spoke with [redacted] the first time and she was very rude. She said someone at my place probably took the part and why dont I look for it here. I explained to here that the box was poorly taped and was ripped all the way down one side. She put me on hold and then said she talked to the driver and it was delivered. I tryed to explain the box was ripped but she hung up on me. I called back and spoke with the supervisor. He said he overheard the conversation and would have hung up on me sooner. I was insulted by how rude he was. He said dont buy from us if you dont like it. I asked if I could send some pictures of the little box that was clearly overloaded and ripped down the side. He said my driver said it was okay. Are you calling my driver a liar. I said the box is ripped and barely had a tiny piece of tape. We ordered two hitch mounts and two balls and two pins. This was very heavy and the box the put it in was not sufficient. The supervisor called my phone after finding out about my complaint. He was very rude and disrespectful and used foul language. I asked him to not call me again since he was clearly not calling to apologize or to try to resolve this issue. I guess my company does not buy that much in comparison, but we have spent thousands over the years. It is very clear that our business is not important to them buy the actions of the employees. They do business open to the public and all should be treated with respect. I have faith in the system that is in place and I have to belief that the time I took to make this complaint will make a difference.Thank You[redacted]

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Description: Auto Parts & Supplies - New

Address: 1470 Vinci Ave, Sacramento, California, United States, 95838

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