[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not agree with this company at all. The person stated that I only paid one of the required payments which is not true. I made payments on December 12, and January 11, and March !, 2016. They stated that I received correspondents from the credit bureau which is also not true. I was told several things on several different occasions by *** that did not happen. I also called the numbers that I received. This is totally unprofessional and I would like my $back
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
we will call him Monday to discuss it looks like he moved without notifying us we have a different address in our system for him.[redacted]
[redacted]
[redacted] [redacted]
We are reaching out to Mrs. [redacted] right now. We will give her a detailed report and status of her accounts. Also she was calling the sales line and not the posted customer service line. [redacted] Regardless we will help Mrs. [redacted] see the work that was done and resolve the...
situation to her satisfaction. We do see that Mrs. [redacted] made 1 of 3 required payments for our services and if necessary we will refund the 1 payment for services provided over the last 6 months. Looking at our bureau logs each bureau is reporting that they mailed results to Mrs. [redacted] 2 different months as request.
Ms. [redacted] Didn't follow through the process. She stopped making her service payments and according to our records she only paid $125 (I've attached proof to show this.)We have text messages and emails where we called about her results and payments to us but she never responded....
We had no choice but to cancel her account.She hasn't sent over any documents that she received from each credit reporting agency and our notes show results were mailed to her address on 3 separate occasions by each credit reporting agency.Please note: even though Ms. [redacted] missed a payment in December we continued working on her file in good faith due to the holidays.We request proof from a 3rd party credit monitoring service showing that her scores didn't not improve and that items proven to be unvalidated were not removed. If she provides that information and its shows that she didn't benefit from our hard work, I will gratefully refund the $125.00 payments she made for services. The $9.95 is a portal activation fee.The $29.95 for credit monitoring is a different company than ours we have not control over their decisions.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
we will call him Monday to discuss it looks like he moved without notifying us we have a different address in our system for him[redacted] [redacted]
We will call her on Tuesday morning to discuss what I see in her account
Thank you and I've authorized a check to be sent out by tomorrow morning to Ms*** in the amount of $
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not agree with this company at all. The person stated that I only paid one of the required payments which is not true. I made payments on December 12, and January 11, and March !, 2016. They stated that I received correspondents from the credit bureau which is also not true. I was told several things on several different occasions by *** that did not happen. I also called the numbers that I received. This is totally unprofessional and I would like my $back
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
we will call him Monday to discuss it looks like he moved without notifying us we have a different address in our system for him.[redacted]
[redacted]
[redacted] [redacted]
We are reaching out to Mrs. [redacted] right now. We will give her a detailed report and status of her accounts. Also she was calling the sales line and not the posted customer service line. [redacted] Regardless we will help Mrs. [redacted] see the work that was done and resolve the...
situation to her satisfaction. We do see that Mrs. [redacted] made 1 of 3 required payments for our services and if necessary we will refund the 1 payment for services provided over the last 6 months. Looking at our bureau logs each bureau is reporting that they mailed results to Mrs. [redacted] 2 different months as request.
Ms. [redacted] Didn't follow through the process. She stopped making her service payments and according to our records she only paid $125 (I've attached proof to show this.)We have text messages and emails where we called about her results and payments to us but she never responded....
We had no choice but to cancel her account.She hasn't sent over any documents that she received from each credit reporting agency and our notes show results were mailed to her address on 3 separate occasions by each credit reporting agency.Please note: even though Ms. [redacted] missed a payment in December we continued working on her file in good faith due to the holidays.We request proof from a 3rd party credit monitoring service showing that her scores didn't not improve and that items proven to be unvalidated were not removed. If she provides that information and its shows that she didn't benefit from our hard work, I will gratefully refund the $125.00 payments she made for services. The $9.95 is a portal activation fee.The $29.95 for credit monitoring is a different company than ours we have not control over their decisions.
We will call her on Tuesday morning to discuss what I see in her account.