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Wiama Incorporated

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Wiama Incorporated Reviews (7)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, S [redacted]

Dear [redacted], Our
policy is to guarantee your satisfaction. We want you to be satisfied
with our service and products and hold ourselves to the highest of
ethical standards.Additionally,
we have a money-back guarantee and will price match to be the lowest
price in the State of...

Florida. If you are registered for one of our
products and find someone else charging less for the exact same product
with the exact same delivery method within a 30-day time frame, we will
refund the difference. We have refunded the complete purchase price of $27.84 to the card used for purchase. Please allow 24 - 48 hours for the refund to be posted.  We have also emailed a copy of the certificate of completion to [email protected]. If you do not see the email in the inbox please check the spam folder. We apologize for anyconfusionregarding
the fees charged for our course. We charge $7.89 for the Online 4 Hour
Internet Traffic Course plus the $2.50 State of Florida Assessment Fee
and $17.45 Certificate Processing Fee for a total of$27.84.
The Florida Department of Highway Safety & Motor Vehicles REQUIRES
that we collect a State Assessment Fee for each person completing a BDI
or TLSAE course. Assessment Fees are remitted to the Department's
Highway Safety Operating Trust Fund which is used to administer the
Department's programs and to fund the general operations of the
Department. Providers are also required to process and submit your
information to the Department, and, for BDI customers, provide a course
completion certificate, as well as maintain certain course records
pursuant to Florida law. Submitting your information to the Department
is always free at LowestPriceTrafficSchool.com. Be assured, the fee
breakdown is listed on the right side of the page where the credit/debit
card information is entered when you visit our page at? http://www.lowestpricetrafficschool.com/florida-traffic-school.htmland select the "REGISTER NOW" button to register.If you have additional questions or concerns I will be happy to address them. Feel free to call me at ###-###-####.Sincerely,[redacted]Supervisor, Customer ServiceLowest Price Traffic School###-###-####

Dear Mr. [redacted], As requested, we have refunded the entire amount charged.  The refund of $74.80 should appear on the card used for purchase with-in 24-48 hours. We attempted to reach you by telephone however, we were unsuccessful.  We wanted to advise you, your contact uncovered an error...

on our site. The DMV requires only the last 5 of the social security number for the Drug and Alcohol course. We have now changed that field on the requirements only package registration page. If you have not already used another company, please use our course at no charge. The account is still active. Thank you and have a nice day. [redacted]Call Center Director

Dear Mr. [redacted] As you requested, we have refunded the charge of $27.84.  The transaction ID number for this refund is [redacted]VED.  Please allow 24-48 for your financial institution to post the...

refund to your account. We apologize for any misunderstanding regarding our fees and phone number.  Just to clarify we do not charge an additional fee to mail the certificate to you via USPS.  There is a charge if you wish to have the certificate emailed to you.   Our phone number is ###-###-#### and we have live operators available during business hours, Monday - Friday 9:00AM - 6:00PM.  When we are not open, we simply have an out going message advising of a coupon code and our business hours. We do not ask you any personal questions and do not offer any kind of gift card. We would like you to reconsider using our school to satisfy your traffic school obligation by offering the course to you at no charge.  If you would like to take advantage of this offer please call me personally at ###-###-#### and I will be glad to assist you. Again, we apologize for any inconvenience this misunderstanding my have caused you and hope you give us the opportunity to earn your business. Sincerely, [redacted]Supervisor, Customer ServiceLowest Price Traffic School

We apologize for anyconfusion. We charge $24.95 for the initial Online DMV Permit Test attempt plus the $14.95 Automated Drivers License Testing System (ADLTS) Fees for a total of$39.90. The fee breakdown is listed on the right side of the page where the credit/debit card information is entered when...

you visit our website and select the "ORDER NOW" button to register.Effective January, 27th, 2015, the Florida Department of Highway Safety & Motor Vehicles requires providers to contract with Solutions Thru Software (STS) for testing services. STS requires providers to remit an additional per test transaction fee for each initiated Florida driver's license test administered by the provider. This fee includes an applicant usage fee and the additional per test transaction fee that shall be remitted to STS in compliance with the State of Florida requirement, as well as the related processing and credit card transaction fee incurred by the provider.Our policy is to guarantee your satisfaction. We want you to be satisfied with our service and products and hold ourselves to the highest of ethical standards.As you requested, we have refunded $14.95 to the card used to make the purchase. Please allow 24-48 hours for the credit to appear on your card. If there is anything else we can do to assist you, please contact us directly at ###-###-####. Sincerely, [redacted]Call Center Director

The customer contacted us via email and we have responded as indicated below.  We hope this resolves the issue to the customers satisfaction. Dear [redacted]:Our policy is to guarantee your satisfaction. We want
you to be satisfied with our service and products and hold ourselves to
the highest...

of ethical standards.We apologize for any confusion
regarding the fees charged for our course. We charge $7.94 for the
Online 4 Hour Internet Traffic Course plus the $2.50 State of Florida
Assessment Fee and $17.45 Certificate Processing Fee for a total of
$27.89. The fee breakdown is listed on the right side of the page where
the credit/debit card information is entered when you visit our page at [redacted] and select the "REGISTER NOW" button to register.Upon
completion of the course, the results are automatically sent to you via
First Class Mail. The regular mail option for processing the
certificate will take 7-10 business days. You do have the option of
having the certificate sent via email for $9.95 or via overnight mail
for $29.99. This is not mandatory. It is only there in the event that
you need the certificate faster.As a courtesy, we have now
submitted a $19.95 and $7.95 refund to your credit/debit card under
transaction numbers 44E416D4-55230BE3-444-81B40 and
44E416D4-55230C65-253-81B40 respectively. The refunds should be posted
on the credit/debit card within two business days. If not, we recommend
you contact the credit/debit card company directly with the transaction
numbers to track the refunds.Please let us know if there is anything else we can do to improve your experience with LowestPriceTrafficSchool.com.Feel
free to email any additional questions, and we will answer them as
quickly as possible. If you would rather speak to one of our
representatives in person, give us a call at ###-###-####. We are open from 9:00 am to 6:00 pm Monday through Friday. We will be happy to assist you.Thank you for contacting LowestPriceTrafficSchool.com.Sincerely,[redacted]Supervisor, Customer ServiceLowestpricetrafficschool.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
S[redacted]

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