We sincerely apologize for the back order -unfortunately sometimes back orders do occurThis order was placed on was on and was on back order until 5/*/The order was not charged until the order shipped out on 5/ [redacted] We did apply rush service to the order as the customer requested when she called us We do inform when an item is out of stock online prior to adding to cart - we are sorry this was not seen at the time the order was placed An email back order notification letter was also sent on 4/ [redacted] with an anticipated date of arrivalWe are sorry again for the back order on this product
Revdex.com:At this time, my complaint, ID *** regarding Discount Surgical Stockings Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was live chatting with an associate when I made the purapurchase and even they were not aware that the product was put of stock It was not on the site upon purchaseAdditionally I had to email the company to be told the item was on backorderThe company never told me and most likely would not have if I didnt contact them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We sincerely apologize for the back order -unfortunately sometimes back orders do occur. This order was placed on was on 4/**/15 and was on back order until 5/*/15 The order was not charged until the order shipped out on 5/* We did apply rush service to the order as the customer requested when...
she called us We do inform when an item is out of stock online prior to adding to cart - we are sorry this was not seen at the time the order was placed An email back order notification letter was also sent on 4/** with an anticipated date of arrival. We are sorry again for the back order on this product
We Have issued a full refund as the customer has requested Please note - a full refund wad issued as store credit originally & that this order was returned after allowable return time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have never owned or operated a business, nor...
have I ever had any interest in owning or operating a business, however common sense would seem to say that if a customer receives a damaged item for which they have paid, it should be the responsibility of, and in the best interest of, the business to make it right. Although this business unapologetically resolved my complaint to my satisfaction, I have no confidence whatsover that they would do the same for other customers without each customer having to file a complaint such as I was forced to do.Their business model is seriously flawed and it escapes me how this business can continue to sustain itself with such flawed customer service policies, in the light of so many other complaints and so many other highly competitive companies for this product who treat their customers right. Nevertheless, I stand by my original review of this business and will shop from their competitors and will encourage friends and family to do the same.Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**
We sincerely apologize for the back order -unfortunately sometimes back orders do occurThis order was placed on was on and was on back order until 5/*/The order was not charged until the order shipped out on 5/ [redacted] We did apply rush service to the order as the customer requested when she called us We do inform when an item is out of stock online prior to adding to cart - we are sorry this was not seen at the time the order was placed An email back order notification letter was also sent on 4/ [redacted] with an anticipated date of arrivalWe are sorry again for the back order on this product
A replacement was send to the customer on 52016
Full Refund was issued to customer as per their request on 4/**/2015Discount Surgical Stocking***
Revdex.com:At this time, my complaint, ID *** regarding Discount Surgical Stockings Inchas been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was live chatting with an associate when I made the purapurchase and even they were not aware that the product was put of stock It was not on the site upon purchaseAdditionally I had to email the company to be told the item was on backorderThe company never told me and most likely would not have if I didnt contact them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:At this time, I have not been contacted by Discount Surgical Stockings Inc. regarding complaint ID [redacted].Sincerely,[redacted]
We sincerely apologize for the back order -unfortunately sometimes back orders do occur. This order was placed on was on 4/**/15 and was on back order until 5/*/15 The order was not charged until the order shipped out on 5/* We did apply rush service to the order as the customer requested when...
she called us We do inform when an item is out of stock online prior to adding to cart - we are sorry this was not seen at the time the order was placed An email back order notification letter was also sent on 4/** with an anticipated date of arrival. We are sorry again for the back order on this product
We Have issued a full refund as the customer has requested Please note - a full refund wad issued as store credit originally & that this order was returned after allowable return time
Revdex.com:At this time, I have not been contacted by Discount Surgical Stockings Inc. regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have never owned or operated a business, nor...
have I ever had any interest in owning or operating a business, however common sense would seem to say that if a customer receives a damaged item for which they have paid, it should be the responsibility of, and in the best interest of, the business to make it right. Although this business unapologetically resolved my complaint to my satisfaction, I have no confidence whatsover that they would do the same for other customers without each customer having to file a complaint such as I was forced to do.Their business model is seriously flawed and it escapes me how this business can continue to sustain itself with such flawed customer service policies, in the light of so many other complaints and so many other highly competitive companies for this product who treat their customers right. Nevertheless, I stand by my original review of this business and will shop from their competitors and will encourage friends and family to do the same.Sincerely,
[redacted]
A replacement was send to the customer on 5/**/2016
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
**